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town"]},"Ci9DQUlRQUNvZENodHljRjlvT25oZlgxVTVVRGt3ZDFGbllTMXRTMUZRVUc1MlIyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a positive experience with the staff, describing them as amazing and nice.","key_phrases":["people that worked with me are amazing","So nice"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoUFIyZHBNVEpsU1c1d2VrSkVRbk5hUkhkYWFFRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","professionalism","problem_resolution","communication"],"entities":{"technicians":["Skylar"],"services":["used-vehicle-purchase","pre-delivery-repairs"],"problems":["several-things-needing-repair-on-2022-van-prior-to-purchase"]},"one_line_summary":"Customer praises salesman Skylar for honesty and helpfulness, and appreciates his commitment to completing repairs on a 2022 van before finalizing the deal.","key_phrases":["very helpful and honest","deal fair to both of us","pledged to get the repairs done before we close the deal","take delivery next week"]},"Ci9DQUlRQUNvZENodHljRjlvT25ZeVYwcFVjV0ZwYmxwRVEwa3hSbUpYU1ZSTVNIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Trent"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer found a great deal on a truck with the help of a no-pressure salesman named Trent and the supportive team.","key_phrases":["really great deal on a very nice truck","did not try to pressure me","super helpful","great people to deal with"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwSE0yZG9YekpYUTBSQmFXSlJha3RqYVU1NldrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Skyler"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises perfect customer service and highly recommends sales rep 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to work with.","key_phrases":["Always professional and courteous","Great people to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWbWVraGhXVGxIYUZWSloxUnFSVVIwYkY5MFUwRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["poor-post-sale-customer-service","staff-unwilling-to-help-after-initial-purchase"]},"one_line_summary":"Customer reports extremely poor treatment after initial purchase, with staff becoming unhelpful and dismissive despite knowing the customer planned to buy two more vehicles.","key_phrases":["laziest people and refuse to help","worst dealerships we have been to","10/10 do not recommend","treated us like this knowing we needed to buy two more 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They worked with us so well","far exceeded our expectations for a dealership","I would drive that 2 hour drive several times over","I never write reviews but this dealership deserves all the kudos"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGbGRtUTRXbEF5U1ZWMU5WOXFkRjluWTFsTldHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a quick and hassle-free experience at the dealership.","key_phrases":["Fast and easy"]},"Ci9DQUlRQUNvZENodHljRjlvT21wdlFraEtjR1J3YlVKVGVXOXpTWEpYTkZGTE5uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Tyler"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a smooth, transparent car-buying experience with Tyler, who secured a great interest rate.","key_phrases":["Tyler was fantastic","super smooth and easy purchase","upfront with all costs","really good interest rate"]},"ChZDSUhNMG9nS0VJQ0FnSURNXzdPSEdBEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","responsiveness","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["warranty-repair","battery-replacement","vehicle-towing"],"problems":["2024-jeep-wrangler-broken-down-in-driveway-at-14300-miles","dead-or-faulty-battery","dealer-refused-warranty-coverage-for-battery"]},"one_line_summary":"Customer's 2024 Jeep Wrangler broke down and the Seymour dealership refused warranty coverage and quoted $284 for a tow, while a competing dealer in Salem resolved the issue immediately under factory warranty.","key_phrases":["HORRIBLE SERVICE DEPARTMENT","wanted $284 to tow it","everything was covered under factory warranty","Lost my business"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkMmNFRnpNVTl5YlZwME5XbERaa0pvWDNJMlYwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an outstanding vehicle-buying experience, praising sales rep Skylar's patience, knowledge, and responsiveness throughout the entire process.","key_phrases":["extremely patient and knowledgeable","answering all of my questions over text throughout the entire day","vehicle and documents prepared when we got to the dealership","handled quickly and professionally"]},"Ci9DQUlRQUNvZENodHljRjlvT2poeU5VdzFiMWRZZW14c01WazNXbWxrYzFWUFNIYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":[],"services":["used-truck-purchase","vehicle-listing"],"problems":["undisclosed-paint-scratches-on-vehicle","undisclosed-front-end-damage-on-listed-truck","misleading-website-listing"]},"one_line_summary":"Customer drove an hour to view a $41,000 truck only to find major undisclosed paint and front-end damage not shown or mentioned in the website listing.","key_phrases":["giant scratches in the paint","damage to the front bumper/headlight/fender","No mention or photos","Glad we wasted 2 hours roundtrip"]},"ChdDSUhNMG9nS0VJQ0FnTUNZd3Z6VWhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Briar"],"services":["trade-in","new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Briar Tidd and the dealership for a smooth trade-in process and fair pricing on their new Jeep Grand Cherokee Overland.","key_phrases":["fair price on our trade-in","easy to work with","took care of every concern","pleased with our new Jeep Grand Cherokee Overland"]},"ChZDSUhNMG9nS0VJQ0FnSURBaWNhQ2NnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-repair","vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends the dealership for both repairs and routine maintenance.","key_phrases":["Awesome place","needed repairs","as well as maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBeWFtcG5SVmd0UjNsR2RHbDBOSGhrUlRSeFVVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["new-truck-purchase","ram-truck-sales"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free experience purchasing a new RAM truck with friendly and straightforward staff.","key_phrases":["friendly, down to earth, no pressure","ran through the facts and made the deal","great to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WlJHSnpVMWxvVG1SMllXZEhlRGRDUVhacVJFRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication"],"entities":{"technicians":["Kevin"],"services":["touch-up-paint"],"problems":["unable-to-receive-touch-up-paint"]},"one_line_summary":"Customer praises Kevin with a near-perfect rating but notes they are still waiting to receive their touch-up paint.","key_phrases":["6 star review if we could","get our touch up paint","Kevin Thais"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOcGFYSTBXbGxoYjNFMFZYTkJiQzFUY1RkS1RtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, hassle-free car buying experience with a great deal and no deceptive tactics.","key_phrases":["great deal","super easy","no smoke and mirrors"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRNFFVRkxWbmxHY2tNdGVYTmxWR0pzVkdoVmNVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","scheduling","courtesy"],"entities":{"technicians":["Kevin"],"services":["truck-purchase","ram-2500-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Kevin Thias for an exceptionally smooth, knowledgeable, and pressure-free Ram 2500 purchase completed in 30 minutes.","key_phrases":["best buying experience I've ever had","never ever pushy","in and out in 30 minutes","made me a life long customer"]},"Ci9DQUlRQUNvZENodHljRjlvT25CMGNtbEVkMGc0UkhsQ01ERk9XbEZPZEdkYVRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Jackson","Tony"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesman Jackson Nay for being personable and thorough, and finance manager Tony Case for making the financing process easy.","key_phrases":["stop in and see Jackson Nay","truly made sure all my questions were answered","financing my new car a breeze","truly a great place"]},"Ci9DQUlRQUNvZENodHljRjlvT201bExVdHFYeTFLYVRSWmN6ZENhbHBZVWkxYVkzYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["poor-customer-service-experience"]},"one_line_summary":"Customer warns others to avoid this dealership due to very poor customer service, wishing they had heeded friends' prior warnings.","key_phrases":["Very poor customer service","Think twice before you buy here","I wish I would have listened","warned by friends beforehand"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWTmNtUTRUV0YzUkVaR2JYRlRPRUpqWDA1RVYwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an outstanding experience from beginning to end at the dealership.","key_phrases":["absolutely fantastic experience","start to finish"]},"ChdDSUhNMG9nS0VJQ0FnSUMwd1BhcW13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises outstanding service and great vehicle selection at Bob Poynter.","key_phrases":["Outstanding service","Great selection","works very well with the customers"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsT05XNU9hWFoyVGtRelpIUk1XbE5LV1doemVtYxAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["scheduling","communication","responsiveness","problem_resolution","professionalism","courtesy","punctuality"],"entities":{"technicians":["Andy"],"services":["oil-change","vehicle-diagnostic","loaner-car","exhaust-manifold-inspection","warranty-service"],"problems":["exhaust-manifold-issue","steering-grinding-noise","oil-change-not-completed","no-diagnostic-update-for-nearly-3-weeks","aggressive-staff-behavior"]},"one_line_summary":"Customer experienced nearly three weeks of no communication, an incomplete oil change, and aggressive unprofessional behavior from service advisor Andy.","key_phrases":["lack of communication, no updates","not even our oil change was done","Andy was vindictive and aggression was shown","we WERE NOT a WALK-IN"]},"Ci9DQUlRQUNvZENodHljRjlvT214RmVuVXRSVUZpU201bFlUbEJYMDlwWm5NeGVIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive vehicle buying experience thanks to salesperson Kevin's great work throughout the process.","key_phrases":["bought the vehicle through Kevin","did a great job through the whole process"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKalQyUnJSMHhCYlVacFgwMWZTRWhpTTJSUWNFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Kevin"],"services":["car-sales","test-drive"],"problems":[]},"one_line_summary":"Customer praises salesperson Kevin for honest communication and a quick, seamless car-buying experience completed in under an hour.","key_phrases":["very straight forward and gave us a very accurate description","drove the 45 miles to see it","on our way home in less than an hour","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSVVVsVm9hVEJYU25jNFdUVm5NbWMxTkVreGRsRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer had their car serviced and was satisfied with both the speed and quality of the work.","key_phrases":["done quickly","done correctly","car serviced"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCcmJFaDBlbkJ3UjJoalVEUlFXblZuVkVwRlZYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["used-vehicle-purchase","post-sale-mechanical-repair"],"problems":["mechanical-issue-shortly-after-purchase"]},"one_line_summary":"Customer experienced a mechanical issue after purchasing a used vehicle and was impressed by the dealership's professionalism and fair resolution.","key_phrases":["worked with me toward a fair resolution","stood behind the sale","care about customer satisfaction","Professional and Responsive Service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSalgwTXdNVE54WW1GalNrRXRSemM0VW5sVVRWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing","cleanliness","courtesy"],"entities":{"technicians":["Briar"],"services":["used-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent used car buying experience working with salesperson Briar, praising his communication, fair pricing, and a thorough cleaning of the vehicle.","key_phrases":["always willing to answer any question","not pushy at all","priced very fairly","cleaned very thoroughly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZMWFqRTFURlZJYlVOWmJpMDJPVzAwUzNwc1VFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Jp"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises JP Nay and the full team at Bob Poynter for finding the right vehicle with good deals and great service.","key_phrases":["great at finding the perfect vehicle","good deals","great Service all around","entire Team at Poynters"]},"ChZDSUhNMG9nS0VNN0R3ZUhBcHR5b2ZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer gives a 5-star rating calling it an excellent car dealership and recommends it.","key_phrases":["Excellent car dealership","I recommend it"]},"ChZDSUhNMG9nS0VJU2JzWnkwcUp1U0JnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic 5-star review praising the service at the dealership.","key_phrases":["Great service!"]},"ChZDSUhNMG9nS0VJQ0FnSURHcS16ZFF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal customer who has purchased 3 vehicles since 2021 says the hour-plus drive to this dealership is worth it and won't buy elsewhere.","key_phrases":["bought 3 vehicles since 2021","little over an hour drive is well worth it","won't buy a vehicle from any other place going forward","countless dealers in the Indy area"]},"ChdDSUhNMG9nS0VPNjk0YUNBNTVEMWlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jackson"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with sales rep Jackson and plans to buy from him again.","key_phrases":["great guy","great experience","will buy again from Jackson"]},"ChZDSUhNMG9nS0VNeWdfTVAwaktYbWNREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Jackson"],"services":["car-sales","sales-support"],"problems":["issues-on-the-service-side"]},"one_line_summary":"Salesperson Jackson Nay and his manager went above and beyond to resolve service-side issues, leaving the customer feeling supported.","key_phrases":["stepped up to make sure everything was followed through","every issue I had was taken care of","genuinely cared and went out of his way","ask for Jackson"]},"ChdDSUhNMG9nS0VOSFZscnlmNzk2QV9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Skylar","Randy","John","Jd"],"services":["jeep-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer had a positive first Jeep buying experience with a patient, communicative, and non-pushy salesperson who helped finalize the deal.","key_phrases":["test drove 4 different ones","so patient when i had hard time choosing","stayed in contact and answered all of our questions","didn't push"]},"ChdDSUhNMG9nS0VLYjh2cVRkdVpqSC13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Skylar"],"services":["custom-jeep-purchase"],"problems":[]},"one_line_summary":"A customer traveled from Illinois to purchase a custom Jeep and praised salesman Skylar Prange for his courtesy, professionalism, and reliability.","key_phrases":["came all the way from Illinois","outstanding service from the salesman Skylar Prange","courteous, professional and keeping his promises","I did not regret that I made such a long way"]},"ChZDSUhNMG9nS0VJM2o1STZ2NGFIcmVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Briar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer drove five hours and praised salesperson Briar for excellent support throughout the F-350 Dually purchase process.","key_phrases":["did a great job supporting me","entire process","well worth the 5 hour drive","pick up the F-350 Dually"]},"ChdDSUhNMG9nS0VKZVF4WkN3aHZtTDRRRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["low-tire-pressure","drivetrain-vibration","check-engine-light","misrepresented-vehicle-condition","poor-customer-service"]},"one_line_summary":"Customer drove an hour with his pregnant wife to buy a used car but found it misrepresented, in poor condition, and was met with indifference from staff and management.","key_phrases":["assured it was a quality car","serious vibrations and definitely had something going on with the drive train","check engine light came on","his body language definitely showed he didn't care"]},"ChZDSUhNMG9nS0VJQ0FnTUNZLW9tQmNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Skylar","Tony"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises sales rep Skylar and finance staff Tony for making a smooth, painless vehicle purchase at a competitive price.","key_phrases":["Friendly, professional & incredibly helpful","made the purchase easy & painless","got a good deal","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTURvMlp1b2h3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer had a highly positive buying experience, praising the dealership's friendly staff, pressure-free approach, and willingness to deliver the vehicle over 120 miles.","key_phrases":["Not pressure tactics to make the sale","Drove vehicle more than 120 miles for us","Makes everything convenient for the customer","Highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnTURvMmZYVzVBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a pleasant and positive experience working with the staff at this dealership.","key_phrases":["Good people to work with","Very nice experience"]},"ChZDSUhNMG9nS0VJQ0FnTURvX0puZEtBEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","professionalism","problem_resolution","pricing"],"entities":{"technicians":["Trent"],"services":["used-car-purchase","certified-used-car-warranty","powertrain-warranty"],"problems":["engine-trouble-with-water-pump","misrepresented-certified-used-car-warranty","salesman-failed-to-follow-up-on-warranty-promise"]},"one_line_summary":"Customer was misled about a certified used car warranty by salesman Trent, experienced engine trouble, and received no follow-up resolution, ultimately trading the car elsewhere.","key_phrases":["assured me that the used car was a certified Used Car with a warranty","only had powertrain warranty","he would get me the warranty and I never heard back","don't trust them"]},"ChdDSUhNMG9nS0VJQ0FnTUNvazRyZTBBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["used-vehicle-sale"],"problems":["incorrect-c-rated-tires-installed-on-a-2500-truck","dealer-stopped-responding-to-emails-about-the-issue"]},"one_line_summary":"Customer warns that the dealership installed unsafe C-rated tires on a 2500 truck and then went silent when the issue was raised.","key_phrases":["c rated tires on a 2500 truck","big nono","stopped responding to my emails","very bad day"]},"ChdDSUhNMG9nS0VJQ0FnTUNJalptRDdBRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","punctuality","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":["vehicle-service-delayed-by-over-2-days","staff-lied-about-service-progress","customer-stranded-without-transportation"]},"one_line_summary":"Customer had a severely negative experience with repeated delays, dishonest communication, and rude staff who had not even started the vehicle service after 2.5 days.","key_phrases":["had it for 2 1/2 days","it's about done we're wrapping everything up","haven't even started it","every person I talked to was rude and lied to me"]},"ChdDSUhNMG9nS0VJQ0FnTUR3Z0lYVm93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-trade-in","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding car buying experience with excellent trade-in and purchase pricing, no back-and-forth negotiation needed.","key_phrases":["best deal on my trades first time","didn't have to argue about a second key","one of the best car buying experiences","will be returning later in the future"]},"ChdDSUhNMG9nS0VJQ0FnTUN3X2ZXbzJRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["courtesy","professionalism","communication","responsiveness","scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-diagnostic","loaner-car"],"problems":["vehicle-not-diagnosed-after-7-days","no-proactive-updates-from-service-adviser","rude-and-unprofessional-service-staff","technician-shortage-causing-delays"]},"one_line_summary":"Customer reports extremely poor service after waiting 7 days with no proactive updates, rude staff, and her vehicle still undiagnosed despite a scheduled appointment.","key_phrases":["went back to starring at their computers","acted like it was putting him out","haven't been looked at they don't have any Tech's","absolutely no customer service skills"]},"ChZDSUhNMG9nS0VJQ0FnTURRdTVfYU93EAE":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["pricing","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-pricing","sales-negotiation"],"problems":["no-price-negotiation-offered","fees-added-on-top-of-listed-price","felt-misled-by-salesperson-s-promise-to-work-on-pricing"]},"one_line_summary":"A repeat customer of four vehicles felt misled and frustrated after being promised a negotiated price but receiving only the original listed price with added fees.","key_phrases":["my business would be earned","exact prices that were already listed","24k after all fees with a 20k selling price","at least knock off 100 bucks just to keep me talking"]},"ChZDSUhNMG9nS0VJQ0FnTURRaWVTdEpREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience with friendly and helpful staff at the dealership.","key_phrases":["wonderful experience","staff were friendly","very helpful"]},"ChdDSUhNMG9nS0VJQ0FnTUNRdDZ5bmx3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["responsiveness","communication","scheduling","technical_knowledge","problem_resolution","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["transmission-diagnosis","vehicle-inspection"],"problems":["suspected-transmission-issue","loose-axle-nut-found-but-not-resolved","car-sat-uninspected-for-multiple-days"]},"one_line_summary":"Customer brought her van in for a suspected transmission issue and experienced four days of poor communication, delayed diagnosis, no resolution, and a $156 charge for an inconclusive one-hour inspection.","key_phrases":["four days lost, no resolution to the actual problem","$156 for one hour of work","do not think because you make an appt that your car will actually be seen that day","my advisor was unresponsive most of the time"]},"ChZDSUhNMG9nS0VJQ0FnTUNRNDhHM2FnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["used-vehicle-purchase","vehicle-repair"],"problems":["recurring-mechanical-issues-with-2013-jeep","repeated-repair-failures-after-3000-spent","vehicle-problems-starting-2-weeks-after-purchase"]},"one_line_summary":"Customer bought a used 2013 Jeep that developed recurring issues shortly after purchase and despite three repair attempts and $3000 spent, the problems persist.","key_phrases":["piece of crap 2013 Jeep","issues since 2 weeks after buying","dropped 3000.00 to fix the issue","drove it 1 day and now it's having issues again"]},"ChZDSUhNMG9nS0VJQ0FnTUNRNGF1Ulp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Jd","Skyler"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customers praise JD and Skyler for finding exactly what they wanted and being extremely helpful throughout the buying process.","key_phrases":["found us exactly what we were looking for","extremely helpful throughout the buying process","can't recommend them enough"]},"ChdDSUhNMG9nS0VJQ0FnSURleklUMjFBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","scheduling"],"entities":{"technicians":["Kevin"],"services":["online-credit-application","vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an exceptionally fast and smooth buying experience after submitting an online application and working with Kevin and the finance team.","key_phrases":["fastest buying experience we have ever had","Kevin called me the next morning","Finance was quick and easy","online application"]},"ChZDSUhNMG9nS0VJQ0FnTURnel9QcmN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises Skylar and recommends he receive a raise.","key_phrases":["Skylar was awesome","give that man a raise"]},"ChdDSUhNMG9nS0VJQ0FnTURnbjZXTnFRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the buying process smooth and easy.","key_phrases":["smooth easy process"]},"ChdDSUhNMG9nS0VJQ0FnTURnei1Pem5RRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a fantastic experience at the dealership.","key_phrases":["Fantastic experience"]},"ChdDSUhNMG9nS0VJQ0FnTURBM0xyWG13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jackson"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises excellent service and follow-up from Jackson.","key_phrases":["Great customer service","great follow up","Jackson did a great job"]},"ChdDSUhNMG9nS0VJQ0FnTUNBZzR2MTJBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience working with Kevin at the dealership.","key_phrases":["Great experience","with Kevin"]},"ChdDSUhNMG9nS0VJQ0FnTUNBOE1iZnZnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jd","Raphael"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer felt treated like family and gave special thanks to JD Roberts and Raphael for their outstanding hospitality.","key_phrases":["treated any more like family","shout out to Raphael","thank you JD Roberts","entire staff"]},"ChdDSUhNMG9nS0VJQ0FnTUNBa0ozTWpnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"A loyal customer who has purchased 3 vehicles from Poynter in two years praises their fair trade-in and pricing process.","key_phrases":["bought 3 vehicles in the last two years","fair trade","good price on the new vehicle","always worked with me"]},"ChdDSUhNMG9nS0VJQ0FnSURkbTZ1LV93RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bob Poynter as a super dealership with great prices and friendly staff.","key_phrases":["Super dealership","Great prices","friendly staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNQb0pmaG1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Trent"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer walked in with questions and drove away in a 2025 RAM 1500 Rebel, praising salesman Trent Turner and the finance team for a no-pressure, smooth buying experience.","key_phrases":["drove away in a 2025 RAM 1500 Rebel","did not pressure us in any way","made the paperwork as painless as possible","not smoke blowers, they really helped"]},"ChZDSUhNMG9nS0VJQ0FnSUNQc01fQUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","professionalism","responsiveness"],"entities":{"technicians":["Skylar","John"],"services":["new-car-purchase","financing","warranty-addons"],"problems":[]},"one_line_summary":"Customer had an excellent end-to-end car-buying experience purchasing a new RT Durango, praising salesperson Skylar and finance manager John for their communication and professionalism.","key_phrases":["great deal on a brand new RT Durango","guided me through the process effortlessly","good experience with a car dealership from end-to-end","special team in place"]},"ChdDSUhNMG9nS0VJQ0FnSURYNWJIRHh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skylar"],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a positive truck-buying experience and highly recommends the dealership thanks to friendly staff and an accommodating salesman named Skylar.","key_phrases":["more than accommodating","Friendly people","Will be back again for sure","recommend going to this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURYNWVxUGhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Skylar Prange helped the customer find the vehicle they wanted within their budget.","key_phrases":["huge help","get me in the vehicle I wanted","in my price range"]},"ChdDSUhNMG9nS0VJQ0FnSURVODRiaW5RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Trent"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly recommends stopping at the dealership and specifically praises salesperson Trent Turner for taking great care of customers.","key_phrases":["A1 all the way","Highly recommend","Talk to Trent Turner","He will take good care of you"]},"ChZDSUhNMG9nS0VJQ0FnSURINnRxRmZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Kevin"],"services":["new-vehicle-purchase","vehicle-feature-setup"],"problems":[]},"one_line_summary":"Customer praises salesman Kevin Thias for his exceptional knowledge, detailed explanations, and patience during the purchase of a new Dodge Charger.","key_phrases":["pleasure to deal with","explained everything in detail","very knowledgeable on the vehicle","highly recommend Kevin Thias"]},"ChdDSUhNMG9nS0VJQ0FnSUNIX296QnR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","cleanliness"],"entities":{"technicians":["Kevin"],"services":["new-truck-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a 2025 Ram truck, praising salesman Kevin's knowledge and friendliness, as well as the dealership's large and clean inventory.","key_phrases":["extremely knowledgeable in his field","impeccably clean trucks","outstanding customer service skills","stress-free buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dTRITFp3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Briar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter's helpful and accommodating staff, specifically Briar, and recommends the dealership over competitors.","key_phrases":["super helpful and accommodating","should have gone here before all the other dealerships","def recommend","thanks Briar and bob poynter"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dGYzbXN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kevin"],"services":["jeep-wrangler-purchase"],"problems":[]},"one_line_summary":"A returning Jeep enthusiast is thrilled to be back in a Jeep Wrangler, praising sales expert Kevin and the entire Poynter team.","key_phrases":["back home in a Jeep Wrangler","go to Jeep expert","Poynter crew is wonderful","could not be happier"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3Z0lhbGlnRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism","scheduling","punctuality"],"entities":{"technicians":["Lori"],"services":["recall-repair","ac-repair","airbag-light-diagnosis","key-copy"],"problems":["airbag-warning-light-not-fixed","key-copy-not-ordered","service-sheet-lost","poor-communication-from-service-manager","car-in-shop-37-days-with-incomplete-repairs"]},"one_line_summary":"Customer's car sat in the shop for 37 days with recalls and AC fixed but airbag light and key copy left unresolved, plagued by a service manager who repeatedly failed to communicate or follow through.","key_phrases":["car being in the shop for 37 days","failed to pick up the phone on multiple occasions","service sheet had been lost","completely dropped the ball"]},"ChZDSUhNMG9nS0VJQ0FnSUM3d2F1c0NnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-service","van-service"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter's unmatched service and knowledge, recommending them for all car-related needs regardless of where the vehicle was purchased.","key_phrases":["unmatched in overall service and knowledge","knocked it out of the park","always trying to help you out","recommend and go there for anything car related"]},"ChdDSUhNMG9nS0VJQ0FnSUM3NnV1b29RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":["new-vehicle-purchase","jeep-wrangler-upgrade"],"problems":[]},"one_line_summary":"A first-time new-car buyer had an outstanding experience upgrading from a 2016 to a 2024 Jeep Wrangler RHD with help from Skylar.","key_phrases":["best experience buying my first new vehicle","amazing job helping me upgrade","2016 wrangler RHD to a 2024 wrangler RHD","couldn't be happier with my new ride"]},"ChZDSUhNMG9nS0VJQ0FnSUM3M0wySVJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Tyler"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises salesperson Tyler for his kindness and patience throughout the car-buying process and plans to recommend him to others.","key_phrases":["second purchase","always so kind and patient","vehicle searching and buying process","recommending him to any friends and family"]},"ChZDSUhNMG9nS0VJQ0FnSUNiOThqQlVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Skylar"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy experience with salesperson Skylar Prange while purchasing a van and highly recommends him.","key_phrases":["great experience working with Skylar Prange","finding a van for our family","smooth and easy","would absolutely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNiNTdqWnh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":["new-vehicle-purchase","minivan-sales"],"problems":[]},"one_line_summary":"Customer is thrilled with her 2024 Chrysler Pacifica Pinnacle purchase, praising the dealership for finding her a great van at the best price.","key_phrases":["helped me find a nice van","cheapest price possible","I love my 2024 Chrysler Pacifica Pinnacle","I recommend Bob Poynter"]},"ChdDSUhNMG9nS0VJQ0FnSUNibE1QQnNRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great overall experience with the Bob Poynter group.","key_phrases":["Great experience","pointer group"]},"ChZDSUhNMG9nS0VJQ0FnSURyb19IMlJnEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["truck-service"],"problems":["check-engine-light-came-on-after-service"]},"one_line_summary":"Customer's check engine light came on after a truck service, and was dissatisfied with the unhelpful response from the service representative.","key_phrases":["check engine light came on","asked if I had checked my oil","couldn't check to see why the check engine light came on","take it to a Toyota dealer"]},"ChdDSUhNMG9nS0VJQ0FnSURyeUpEaW1BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Trent"],"services":["dealership-sales"],"problems":[]},"one_line_summary":"Customer praises the entire dealership team, highlights a long-standing relationship with Trent Turner, and notes the new building addition.","key_phrases":["everyone at the dealership was just great","dealing with Trent Turner for more years than I can remember","the new part of the building is nice"]},"ChZDSUhNMG9nS0VJQ0FnSUN0MGJ6QUp3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales","service-department"],"problems":[]},"one_line_summary":"Customer praises the sales team and overall service at the dealership.","key_phrases":["Great sales team","great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNMcU5ya1F3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":["Tyler"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and easy used car buying experience within budget thanks to Tyler Hill's excellent service.","key_phrases":["Fantastic customer service","within my budget","less than 2 hrs","making everything super easy"]},"ChdDSUhNMG9nS0VJQ0FnSUN4X0xpTzlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Tyler"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Tyler for finding the right car within her budget and expresses ongoing loyalty to the dealership.","key_phrases":["best salesman","met my needs","fit me in the right car for my budget","always love going to Poynters"]},"ChZDSUhNMG9nS0VJQ0FnSURqM0xLT1pREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Trent"],"services":["jeep-gladiator-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new Jeep Gladiator, praising salesman Trent Turner for going above and beyond.","key_phrases":["went above and beyond","all of my needs were met","great experience","purchase of my new Jeep Gladiator"]},"ChZDSUhNMG9nS0VJQ0FnSURqOE4yTUpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication","courtesy"],"entities":{"technicians":["John"],"services":["jeep-grand-cherokee-purchase","lease-buyout","vehicle-financing"],"problems":[]},"one_line_summary":"A repeat customer praises John Nelson for his professionalism and helpfulness in purchasing a Jeep Grand Cherokee off a lease, recommending Bob Poynter Seymour.","key_phrases":["consummate professional, personable and friendly","does not pressure you","makes the financing understandable and the best deal","5th vehicle I have had from Bob Poynter"]},"ChZDSUhNMG9nS0VJQ0FnSURqeUx5NFdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer had an outstanding experience and praises the team for being quick, helpful, and enjoyable to work with.","key_phrases":["Excellent customer service","Quick, detailed, cooperative, helpful","enjoyable to work with","If I could give ten stars, I would"]},"ChZDSUhNMG9nS0VJQ0FnSUNqZzRpR2JBEAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer states they did not visit this side of the dealership, providing no substantive feedback.","key_phrases":["Didn't go to that side"]},"ChZDSUhNMG9nS0VJQ0FnSUR0X3FYM0x3EAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Skylar"],"services":["used-vehicle-sale"],"problems":["engine-failure-shortly-after-purchase","sold-defective-vehicle-requiring-8-500-10-000-engine-replacement"]},"one_line_summary":"Customer claims they were sold a defective 2015 Chevy Equinox that needed a new engine within weeks of purchase, alleging the dealer knowingly sold a problematic vehicle.","key_phrases":["sold us a LEMON","vehicle NEEDS A NEW ENGINE","quoted $8,500 - $10,000","were not aware of problems brewing"]},"ChdDSUhNMG9nS0VJQ0FnSUNEaHF2LWdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":["Trent"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with Trent, praising the dealership's prices and customer service.","key_phrases":["great experience with Trent","best prices","customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUNEaHVQNjh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-dealership-visit"],"problems":[]},"one_line_summary":"Customer had a fast and easy experience at the dealership.","key_phrases":["Great experience","Fast and easy"]},"ChdDSUhNMG9nS0VJQ0FnSUNEdE1YOTFRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and transparent car-buying experience purchasing a RAV4 with salesperson Skylar.","key_phrases":["whole buying process was so easy","clear and honest","made the drive to purchase the vehicle very easy","definitely recommend purchasing a vehicle with Skylar"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5NzlDX3RRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"The salesman and business manager were friendly and dedicated to providing an excellent buying and financing experience.","key_phrases":["friendly and committed","making our experience the best","salesman and business manager"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5cDlTMnd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":["Kyle"],"services":["truck-trade-in","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an amazing, smooth, and fast truck trade-in experience with Kyle at a clean and welcoming dealership.","key_phrases":["Amazing experience with Kyle","made everything smooth and fast","clean and welcoming","Waiting area, coffee, soda machine, kids room"]},"ChdDSUhNMG9nS0VJQ0FnSUM5dzZETl9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Trent"],"services":["vehicle-lease"],"problems":[]},"one_line_summary":"Customer praises Trent and the entire Poynter staff for a consistently respectful and easy vehicle leasing experience.","key_phrases":["Trent was amazing as usual","treated with nothing but respect","easy buying experience","bought several vehicles from the Poynter Family"]},"ChZDSUhNMG9nS0VJQ0FnSUM5dXRELWR3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["oil-change"],"problems":["oil-filter-installed-incorrectly","oil-leak-after-service"]},"one_line_summary":"Customer's oil filter was installed incorrectly during a routine oil change, causing a leak that required a second shop to fix.","key_phrases":["installed the oil filter wrong","left it leaking oil","took it to another shop","Terrible service department"]},"ChdDSUhNMG9nS0VJQ0FnSUM5ck1tY19RRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":["odometer-discrepancy","locked-up-motor","misrepresented-vehicle-mileage"]},"one_line_summary":"Customer claims the dealership sold her a car with rolled-back odometer miles, and the vehicle's motor has since locked up while she still owes money on it.","key_phrases":["doesn't have the original miles","motor is locked up","still owe on it","do not recommend going there"]},"ChZDSUhNMG9nS0VJQ0FnSUM5LUw3UU1BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Randy"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Randy for his professionalism, courtesy, and easy communication during a new truck purchase.","key_phrases":["professional, courteous and easy to communicate with","great experience","Bob Poynter is the place to go"]},"ChZDSUhNMG9nS0VJQ0FnSUM5OEpIaGFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Tony"],"services":["airbag-recall-repair"],"problems":["airbag-recall","unspecified-initial-issue"]},"one_line_summary":"Tony Starkey in the service department resolved an issue and completed an airbag recall repair to the customer's full satisfaction.","key_phrases":["Tony Starkey fixed it","whatever it takes to make sure you are happy","fixing the airbag recall","everything was done and ready to go"]},"ChZDSUhNMG9nS0VJQ0FnSURkbTRla0JnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer got their desired car at the right price with very low fees and praised the friendly staff.","key_phrases":["car we wanted for the price we wanted","very low fees","very friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnSURkdmJyc2V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["airbag-recall","loaner-vehicle"],"problems":["airbag-recall-on-2007-dodge"]},"one_line_summary":"Customer brought in a 2007 Dodge for an airbag recall and praised the helpful staff who provided a loaner vehicle.","key_phrases":["airbag recall","very helpful and nice","loaner vehicle","Thank y'all at Bob Poynter"]},"ChZDSUhNMG9nS0VJQ0FnSUR0aTZ1NklnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Tyler"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an exceptionally smooth car-buying experience and praised salesperson Tyler.","key_phrases":["smoothest buying process I've ever encountered","Tyler was great to work with","Love my new vehicle","Great buying experience"]},"ChdDSUhNMG9nS0VJQ0FnSUR0dDRXQzJBRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bob Poynter as a genuine, down-to-earth business owner who has grown his business while staying connected to his community.","key_phrases":["down to earth and real","grow a business in their community","amazed how good people"]},"ChdDSUhNMG9nS0VJQ0FnSUR0NUxLcnlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Trent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Trent Turner for making the car-buying process easy and stress-free.","key_phrases":["best customer service","ask for Trent Turner","made the process easy"]},"ChZDSUhNMG9nS0VJQ0FnSUR0NU5mZGRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Randy"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Randy Smith as a knowledgeable and professional salesman who provides excellent customer service.","key_phrases":["Excellent customer service and satisfaction","knowledgeable and professional salesman","definitely worth the visit","car buying mode"]},"ChdDSUhNMG9nS0VJQ0FnSUN0Z2VIbXFRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Briar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a fast, pressure-free vehicle buying experience working with salesperson Briar and highly recommends the dealership.","key_phrases":["Briar was awesome to work with","No pressure","just like hanging out with a friend","The process was fast and easy"]},"ChdDSUhNMG9nS0VJQ0FnSURObjhPVG5RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Briar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Briar and the entire staff for being amazing and friendly across multiple vehicle purchases.","key_phrases":["bought several vehicles here","won't go anywhere else","Briar is amazing to work with","entire staff is nice and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUROa2JXT29BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":["Jd"],"services":["used-vehicle-purchase","engine-replacement","vehicle-repair"],"problems":["engine-failure-within-one-week-of-purchase","multiple-vehicle-issues-after-purchase"]},"one_line_summary":"Customer praises Bob Poynter for replacing the engine and fixing multiple issues on a recently purchased used Jeep Wrangler.","key_phrases":["engine was done within the week","put a new engine in it","thankful to JD and his staff","runs amazing now"]},"ChZDSUhNMG9nS0VJQ0FnSUROeWNLTk5REAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Kevin"],"services":["warranty-upgrade","vehicle-purchase"],"problems":["pushy-warranty-upsell"]},"one_line_summary":"Customer had a great overall buying experience with Kevin but felt the business manager was too pushy about upgrading the warranty.","key_phrases":["little pushy on upgrading my warranty","overall great experience","got me everything I needed","very informative"]},"ChZDSUhNMG9nS0VJQ0FnSUQxei1pb0pnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Briar"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly praises salesperson Briar for making the car-buying process easy and stress-free.","key_phrases":["he was phenomenal","super easy and stress free","10/10 recommend","all of your car needs"]},"ChdDSUhNMG9nS0VJQ0FnSUMxb2Vtby1RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Skylar"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Skylar Prange for his informative follow-up and personable demeanor, resulting in a great buying experience.","key_phrases":["very good with information and follow up","very low key and personable","Great experience","highly recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURWOTVuODJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["dodge-durango-service"],"problems":[]},"one_line_summary":"Customer was impressed by competitive pricing and friendly staff during Dodge Durango service.","key_phrases":["best prices compared to other local service departments","staff was super friendly","quality service at a good price"]},"ChdDSUhNMG9nS0VJQ0FnSURWMXJTUW5BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Bob Poynter as a great place to buy a vehicle with great people.","key_phrases":["great place to buy a vehicle","great people"]},"ChZDSUhNMG9nS0VJQ0FnSUNVdTVfa2V3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Skyler","Jd","Andy"],"services":["new-vehicle-purchase","service-department"],"problems":[]},"one_line_summary":"Customer and his wife are very happy with their new 2022 Chrysler Pacifica purchase, praising salesman Skyler, JD Roberts for a good deal, and Andy in service for excellent care.","key_phrases":["getting us a good deal","taking such good care of us","me and my wife are happy with our new van","Bob Poynter Chrysler Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSURsek95UHZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Briar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Briar and the entire team for outstanding service and meeting all their needs.","key_phrases":["outstanding","entire team","got me everything I needed"]},"ChZDSUhNMG9nS0VJQ0FnSUNsNTZuSUh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Briar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had the best car buying experience ever and highly recommends salesperson Briar.","key_phrases":["best car buying experience ever","highly recommend Briar"]},"ChdDSUhNMG9nS0VJQ0FnSUNsNTQ3TXZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership staff for being friendly, down-to-earth, and fair in their treatment of customers.","key_phrases":["friendly, down to earth people","treat customers fairly"]},"ChZDSUhNMG9nS0VJQ0FnSUNsaFlqSUR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","scheduling"],"entities":{"technicians":["Jd","Trent"],"services":["new-vehicle-purchase","vehicle-sourcing"],"problems":["desired-durango-not-available-on-lot"]},"one_line_summary":"JD Roberts quickly sourced a new Durango after the lot's inventory sold, allowing the customer to drive off within days.","key_phrases":["best customer service","found me the new Durango I wanted","got it to the dealership quickly","driving off the lot in a couple days"]},"ChZDSUhNMG9nS0VJQ0FnSURGcF91Skh3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["recall-service","suv-service"],"problems":["recall-on-suv"]},"one_line_summary":"Customer had a quick and efficient recall service on their SUV and recommends Bob Poynter for servicing.","key_phrases":["recall on my suv","Quick and efficient","Would recommend Bob Poynter for servicing"]},"ChZDSUhNMG9nS0VJQ0FnSURGazRQSFJREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["key-fob-programming"],"problems":["key-fob-not-programmed-despite-being-charged","2-hour-wait-with-no-service-rendered"]},"one_line_summary":"Customer was charged $65 and waited 2 hours for a key fob programming that was never completed, which a locksmith later did in 5 minutes.","key_phrases":["charged 65 dollars for a key fob that they did not program","waiting 2 hours for nothing","Locksmith guy programmed it in 5 minutes","they steal your money"]},"ChdDSUhNMG9nS0VJQ0FnSURGaHByVjBnRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["incorrect-pricing-or-paperwork","missing-items-with-vehicle-at-purchase"]},"one_line_summary":"Customer warns others to verify pricing, paperwork, and included items before leaving the dealership.","key_phrases":["pricing and paperwork correct","everything that should be with the car is there","leave the dealership"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1enNDSGFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing","responsiveness"],"entities":{"technicians":["Trent"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Salesperson Trent provided a low-pressure, helpful experience that resulted in a good deal for the customer.","key_phrases":["nice to work with","didn't bother us while we were looking","available for questions","helped get us a good deal"]},"ChdDSUhNMG9nS0VJQ0FnSUM1Z1pLNXd3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient new Jeep Compass purchase thanks to a knowledgeable salesman.","key_phrases":["knowledgeable salesman","process as efficient as possible","purchased a new Jeep Compass"]},"ChdDSUhNMG9nS0VJQ0FnSURadmF6emtBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer praises the dealership as a great place with great people across multiple transactions.","key_phrases":["great experience","great people","multiple transactions","cannot ask for a better place"]},"ChdDSUhNMG9nS0VJQ0FnSURaanNfMzVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy truck-buying experience and plans to return for future purchases.","key_phrases":["Great experience","Great guys in sales","easy and fast","will be back for my next truck"]},"ChZDSUhNMG9nS0VJQ0FnSURaLW9fSWJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","jeep-sales"],"problems":[]},"one_line_summary":"Customer had a great experience buying a new Jeep, praising the friendly, knowledgeable, and trustworthy sales staff.","key_phrases":["great experience buying a new Jeep","friendly, knowledgeable and trusting sales staff"]},"ChdDSUhNMG9nS0VJQ0FnSURaX0oyNzlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Tyler"],"services":["car-purchase","paperwork-processing"],"problems":[]},"one_line_summary":"Customer drove from Loveland Ohio and was impressed that Tyler had all paperwork complete and the car ready upon arrival.","key_phrases":["Tyler was awesome","all paperwork was complete","car was waiting on me","drove from Loveland Ohio"]},"ChdDSUhNMG9nS0VJQ0FnSUNaX3VIQW5nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer completed a trade-in and drove away in a new vehicle in under an hour.","key_phrases":["In and out under an hour","trade in and driving away in a new vehicle","Great place"]},"ChdDSUhNMG9nS0VJQ0FnSUNaN0tyQWd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Skylar"],"services":["jeep-wrangler-rubicon-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends salesman Skylar Prange after a smooth and communicative Jeep Wrangler Rubicon purchase worth a 2.5-hour drive.","key_phrases":["quick and easy process","well worth the 2 1/2 hour trip","went above and beyond","communicated greatly"]},"ChZDSUhNMG9nS0VJQ0FnSUNaek42cVZREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase","brake-service","tire-replacement","wheel-alignment","transmission-service","power-steering-repair","windshield-fluid-nozzle-repair"],"problems":["steering-wheel-shaking","power-steering-fluid-leak","hard-shifting-transmission","electrical-issues-preventing-start","worn-rotors-and-brakes","bad-tires","misaligned-wheels","faulty-windshield-fluid-nozzle"]},"one_line_summary":"Customer is extremely dissatisfied after purchasing a 2012 Chrysler 300C that required repeated repairs over two months and continues to have unresolved mechanical and electrical problems.","key_phrases":["almost 2 months to get the car","how many times do they have to have someone work on a car","still leaking somewhere","sitting in my driveway not wanting to start"]},"ChZDSUhNMG9nS0VJQ0FnSUNaak9uektnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Andy"],"services":["vehicle-service"],"problems":["overcharge-on-service-bill"]},"one_line_summary":"Service advisor Andy proactively called the customer to correct an overcharge and ensure a refund, earning praise for his honesty.","key_phrases":["over charged me","wanted to make sure we got our money back","Thank you Andy for your honesty","called me today"]},"ChZDSUhNMG9nS0VJQ0FnSURwbnJMbGJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Josiah"],"services":["service-department"],"problems":[]},"one_line_summary":"Customer had a great service experience and praised Josiah for being wonderful to work with.","key_phrases":["great service","Josiah was great to work with","awesome experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNwcmEzTVNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an awesome experience with the salesperson at Bob Poynter.","key_phrases":["Awesome experience","salesperson"]},"ChdDSUhNMG9nS0VJQ0FnSUNwdnBHbXhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-sale"],"problems":[]},"one_line_summary":"A loyal customer expresses strong love for Bob Poynter, praising the family-like treatment from staff and ownership and committing to future vehicle purchases and sales there.","key_phrases":["treat me like family","always be taken care of and valued","continue to purchase and sell all of my vehicles","absolutely love Bob Poynter"]},"ChZDSUhNMG9nS0VJQ0FnSUNwM3UyOWZ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Jessiah"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Jessiah Watts made the car-buying process smooth, quick, and well-prepared.","key_phrases":["easy to deal with","made the experience amazing and quick","had everything ready to go"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNW9uTTJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skylar"],"services":["jeep-wrangler-purchase"],"problems":[]},"one_line_summary":"Customer praises excellent service from Skylar Prange and is thrilled with their new Jeep Wrangler purchase.","key_phrases":["best customer service at this dealership","very helpful and attentive to my needs","Super happy with my new jeep wrangler"]},"ChZDSUhNMG9nS0VJQ0FnSUNwanJMNkhREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Briar"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a 2023 Dodge Challenger, praising salesman Briar for excellent service and filling the tank for the drive home.","key_phrases":["Great dealership","salesman Briar did an excellent job","filled the tank for my drive back to Kentucky","recently purchased a 2023 Dodge Challenger"]},"ChdDSUhNMG9nS0VJQ0FnSUNwLUlQLWlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer drove an hour and was impressed that the dealership held the desired vehicle and made the trip worthwhile.","key_phrases":["Great group of people","made sure our hour drive was not in vain","had what we wanted","set it aside for us"]},"ChdDSUhNMG9nS0VJQ0FnSURKNTY3cDZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Briar","Les"],"services":["used-vehicle-purchase"],"problems":["issues-with-used-2013-durango-purchase"]},"one_line_summary":"Customer had issues with a used 2013 Durango but praises the team for resolving them and plans to return for future purchases.","key_phrases":["doing everything in their power to make it right","recommend this dealership for all of your car buying needs","will definitely be purchasing our next vehicle from you"]},"ChZDSUhNMG9nS0VJQ0FnSURKdC1EaFV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, professional, and friendly car-buying experience completed within two hours.","key_phrases":["professional, courteous and friendly","in and out within 2 hours","everything went smoothly","buying a car"]},"ChdDSUhNMG9nS0VJQ0FnSURKeV9uVHhBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Skyler"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and pleasant truck-buying experience with helpful salesperson Skyler at a good price.","key_phrases":["incredibly helpful","good deal","fast and pleasant experience"]},"ChZDSUhNMG9nS0VJQ0FnSURKb2FmX0lBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership staff as an amazing group to work with.","key_phrases":["Amazing group of individuals","work with"]},"ChZDSUhNMG9nS0VJQ0FnSURKLUxPREdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","responsiveness","communication","professionalism"],"entities":{"technicians":["Skylar"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience with Skylar Prange, praising his pricing flexibility, prompt communication, and extra effort in making a pre-visit video.","key_phrases":["quick and painless","willing to work with me on the price","prompt responses","making a short video before my visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNKdWJLbllBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jessiah"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a vehicle with salesperson Jessiah Watts and plans to recommend the dealership.","key_phrases":["Great experience working with Jessiah Watts","pleased with our purchase","will recommend this dealership","sales associate Jessiah"]},"ChdDSUhNMG9nS0VJQ0FnSUNKMk4zamt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Briar","Randy","Kyle"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a seamless buying experience and highly recommends the sales team of Briar Tidd, Randy Wetzel, and Kyle Smith.","key_phrases":["start to finish process was seamless","made the experience enjoyable","highly recommend working with this team"]},"ChdDSUhNMG9nS0VJQ0FnSUR4MjRPRmxRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Tyler"],"services":["new-vehicle-sales","jeep-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience buying a new Jeep with sales associate Tyler Hill.","key_phrases":["very good sales associate","bought our new Jeep","Tyler Hill"]},"ChZDSUhNMG9nS0VJQ0FnSUR4dXBMcVFREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer left a brief 5-star review praising the customer service at the dealership.","key_phrases":["Great customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aHVIaURREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer found the service visit quick and easy.","key_phrases":["quick and easy"]},"ChZDSUhNMG9nS0VJQ0FnSUN4c2VUTlNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skyler"],"services":[],"problems":[]},"one_line_summary":"Customer praises the consistently kind and helpful staff, especially Skyler Prange, at Bob Poynter.","key_phrases":["always the best","so kind and helpful","Thanks Skyler Prange for all your help","You're the best"]},"ChdDSUhNMG9nS0VJQ0FnSUN4N01DSV93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter for consistently delivering a welcoming, family-like car buying experience.","key_phrases":["treated like family","amazing buying experience","time after time"]},"ChdDSUhNMG9nS0VJQ0FnSUQybzVYRG5RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["oil-change","tune-up","front-end-bulb-replacement","loaner-vehicle"],"problems":["park-and-turn-bulbs-not-in-stock","had-to-remove-front-bumper-for-bulb-replacement"]},"one_line_summary":"Customer had a positive service experience including an oil change and bulb replacement, with a loaner provided due to a parts delay.","key_phrases":["very friendly and answered all my questions","had to go to Indy to get them","giving me a loner","Very nice and professional staff"]},"ChZDSUhNMG9nS0VJQ0FnSUN4cU9TNWJBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer briefly recommends the dealership to anyone in the Seymour area looking for a new vehicle.","key_phrases":["new ride","check them out","Seymour area"]},"ChZDSUhNMG9nS0VJQ0FnSURSNjZENUlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Skyler","Kyle"],"services":["new-vehicle-purchase","jeep-app-setup","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a pressure-free truck buying experience, praising salesman Skyler for his helpfulness and Kyle in finance for being easy to work with.","key_phrases":["comfortable and pressure free","cared about me","helped get my phone connected","can't think of a single negative"]},"ChdDSUhNMG9nS0VJQ0FnSURSbnZ6dl9RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the attentive and great staff at Bob Poynter for their focus on buyers.","key_phrases":["great workers","so much attention on the buyer","including the service"]},"ChZDSUhNMG9nS0VJQ0FnSURSem9felNBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales","financing"],"problems":[]},"one_line_summary":"Customer had a good experience with both the sales and finance staff.","key_phrases":["Good experience","sales and finance staff"]},"ChdDSUhNMG9nS0VJQ0FnSURSeW9qdW9RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","scheduling"],"entities":{"technicians":["Trent"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praised salesperson Trent for his knowledge and efficiency during a car purchase.","key_phrases":["awesome and knowledgeable","work with me","in and out fairly quickly"]},"ChdDSUhNMG9nS0VJQ0FnSURSckxUczNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales","financing"],"problems":[]},"one_line_summary":"A loyal 30-year customer praises the consistently positive buying experience and knowledgeable staff at Poynter.","key_phrases":["bought every car we've owned for the last 30 years","experience is always positive","sales and finance personnel very knowledgeable","We highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNSNzgzcm13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Skylar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Skylar for making the car buying process easy and highly recommends Bob Poynter.","key_phrases":["made the process very easy","would recommend BP over and over","Skylar"]},"ChZDSUhNMG9nS0VJQ0FnSUNSMjZlMkV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jessiah"],"services":["jeep-purchase","vehicle-test-drive","vehicle-order"],"problems":[]},"one_line_summary":"Customer chose Bob Poynter over a closer dealership due to outstanding, non-pushy sales experience and great treatment by salesperson Jessiah.","key_phrases":["best from a dealership I've ever had","not pushy in the slightest","decided to keep my business with you","test drive without the sales person in the backseat"]},"ChdDSUhNMG9nS0VJQ0FnSUNScmZ2ZmlBRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["warranty-repair"],"problems":["recurring-vehicle-issue-not-resolved","dishonest-service-advisor","argumentative-and-dismissive-service-experience"]},"one_line_summary":"Customer had a negative warranty service experience due to a dishonest, argumentative service advisor and an unresolved recurring vehicle issue.","key_phrases":["not honest with me from my point of initial contact","argumentative, interruptive and would not listen","same issue is back","I'll never buy another vehicle from here"]},"ChdDSUhNMG9nS0VJQ0FnSUNSbGJfU2xnRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer did not purchase but praised the staff for being informative and courteous during their visit.","key_phrases":["very informative and courteous","didn't end up purchasing from this location","found a vehicle at a different dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUNSMXJheXVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["parts-department"],"problems":[]},"one_line_summary":"Customer praises the friendly staff in the parts department and mentions loving the sign at the parts desk.","key_phrases":["Very friendly guys in the parts department","just in general","Love the sign at the parts desk"]},"ChdDSUhNMG9nS0VJQ0FnSUNSdG95d2x3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Brenda had the best vehicle-buying experience of her life, praising the friendly staff and her awesome salesperson.","key_phrases":["best experience I ever had buying a new vehicle","Everyone was super friendly","answered all my questions","My salesperson was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURodllTSjdnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","trade-in-appraisal"],"problems":["price-increased-from-online-advertised-amount","low-ball-trade-in-offer-on-near-new-truck","hung-up-on-when-requesting-to-speak-with-a-manager","salesperson-unavailable-and-unable-to-reach-management"]},"one_line_summary":"Customer reports being quoted a higher price than advertised online, receiving a low trade-in offer on a near-new truck, and being hung up on when trying to reach management.","key_phrases":["upped the price vs the online advertised price","low-ball trade offer on a BRAND-NEW truck","hung up after being told to hold on","Guess they don't want to sell their vehicles"]},"ChdDSUhNMG9nS0VJQ0FnSURoNXMzMTVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jessiah"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly recommends the dealership, praising salesman Jessiah for going above and beyond and being easy to work with.","key_phrases":["highly recommend","very easy to work with","went above and beyond","definitely come back"]},"ChdDSUhNMG9nS0VJQ0FnSURCMzhtNjVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an easy first car buying experience and was impressed by how clean and fresh the vehicle was.","key_phrases":["made it so easy to get my first car","cleaned it up before i got it","still smells amazing","would come back"]},"ChdDSUhNMG9nS0VJQ0FnSURCejk2cHh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer describes this as the best car buying experience in 50 years, praising the great price and calling the 60-mile drive well worth it.","key_phrases":["best car buying experience in 50 years","well worth the 60 mile drive","perfect vehicle at a great price"]},"ChZDSUhNMG9nS0VJQ0FnSURCM1pqcmZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with pleasant and cooperative staff at the dealership.","key_phrases":["Great experience","staff worked with us","Very pleasant"]},"ChdDSUhNMG9nS0VJQ0FnSUNCdWN5ZGp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","jeep-wrangler"],"problems":[]},"one_line_summary":"Customer loves her new Jeep Wrangler and praised the dealership for making the buying process simple.","key_phrases":["love my new Jeep Wrangler","making the process so simple"]},"ChdDSUhNMG9nS0VJQ0FnSUNCb3ZiZDlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the perfect vehicle after a multi-state search thanks to Skylar's exceptional helpfulness.","key_phrases":["incredibly helpful","find exactly what I was looking for","searching for a vehicle through many states","look forward to working with this group again"]},"ChdDSUhNMG9nS0VJQ0FnSUNCaUlmODZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises the friendly sales staff and finance team, highly recommending the dealership for all purchases.","key_phrases":["sales people are Very friendly","take the time to hear what you have to say","finance guys are super nice","definitely recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUQteEtlV3NnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer describes their visit as the best car buying experience they've ever had, praising the friendliness and helpfulness of the staff.","key_phrases":["so nice and informative","best car buying experience we've ever had"]},"ChZDSUhNMG9nS0VJQ0FnSUQtNE0tSlBBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-vehicle-purchase","truck-search"],"problems":["title-delay-during-pandemic"]},"one_line_summary":"Customer had a smooth used Jeep Cherokee purchase experience and praises the dealership's ability to find hard-to-get trucks.","key_phrases":["pulling unicorns out of thin air","process went extremely smoothly","well worth giving them a try","exception of getting the title quickly"]},"ChZDSUhNMG9nS0VJQ0FnSUMtcnNXOEJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Skyler"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customers praise salesman Skyler Prange for his no-pressure, honest, and down-to-earth approach, and commend the entire dealership staff.","key_phrases":["no pressure","very down to earth and honest","amazing salesman","wonderful to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURlemNPbUJBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","trade-in","vehicle-financing","warranty-options"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free vehicle purchase experience with fair pricing, a fair trade-in value, and open communication.","key_phrases":["fair pricing on a new Durango","fair trade-in value","no games with payments, rates, etc.","didn't push at all when we weren't interested"]},"ChZDSUhNMG9nS0VJQ0FnSUNlcllhM05BEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["false-advertising","bait-and-switch-pricing","price-changed-after-2-hour-drive"]},"one_line_summary":"Customer alleges bait-and-switch pricing tactics and received a dismissive response from the GM after driving two hours based on a misleading email offer.","key_phrases":["false advertising and then change the price on you","I drove 2 hours because of the email they sent","they act like they care but they are typical car salesmen","then I should have not bought it then"]},"ChdDSUhNMG9nS0VJQ0FnSUNlamNpNDZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["car-dealership-service"],"problems":[]},"one_line_summary":"Customer had a great experience and felt their needs were clearly understood by the dealership.","key_phrases":["great service","understood what we wanted"]},"ChZDSUhNMG9nS0VJQ0FnSUR1ejZMZE93EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skyler"],"services":["truck-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Skyler for going above and beyond to find the right truck package for them.","key_phrases":["Skyler was awesome","really took care of my wife and I","certain truck package","HIGHLY RECOMMEND"]},"ChdDSUhNMG9nS0VJQ0FnSUR1MTh2eHRnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["oil-change","multipoint-inspection"],"problems":[]},"one_line_summary":"Customer had a smooth and fast oil change and multipoint inspection, completing the visit in under an hour.","key_phrases":["timing went very well","acted on immediately","less than an hour","dropped off at specified time"]},"ChZDSUhNMG9nS0VJQ0FnSUR1X0xQMWJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Skylar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their car purchase and specifically thanks Skylar for the experience.","key_phrases":["Excellent and satisfied","thanks Skylar for my car","love it"]},"ChZDSUhNMG9nS0VJQ0FnSUN1X1l5TklnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kevin Thias as excellent to work with.","key_phrases":["excellent to deal with","Kevin Thias"]},"ChZDSUhNMG9nS0VJQ0FnSUN1enNXc2NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["vehicle-order","new-vehicle-delivery"],"problems":[]},"one_line_summary":"The dealer honored the original agreed-upon purchase price despite a vehicle cost increase between order and delivery, making for a smooth and satisfying experience.","key_phrases":["stood by our original purchase price agreement","smooth process of ordering, receiving and taking delivery","My satisfaction was paramount to them","Not what you see much of these days"]},"ChdDSUhNMG9nS0VJQ0FnSUN1ekxUampnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Skylar"],"services":["used-truck-purchase","online-vehicle-inquiry"],"problems":[]},"one_line_summary":"Customer praises sales associate Skylar Prange for his professionalism, honesty, and helpfulness in securing a used truck purchase.","key_phrases":["professionalism and willingness to work with us speaks volumes","His honesty and understanding of the situation","willing to work with us and help us secure a deal","Appreciate Skylar and the rest of the team"]},"ChZDSUhNMG9nS0VJQ0FnSUN1b0tiN1NnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kevin"],"services":["car-purchase","financing-paperwork"],"problems":[]},"one_line_summary":"Customer praised Kevin for making the car buying process smooth by efficiently handling paperwork for a credit union purchase.","key_phrases":["one of my best car buying experiences","great job helping me get the necessary paperwork","credit union for the car purchase"]},"ChZDSUhNMG9nS0VJQ0FnSURPLUp2Y05nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises a refreshing, professional, and inclusive car-buying experience with salesman Kevin.","key_phrases":["entire experience was refreshing","friendliness to the professionalism","included her in the whole in-person deal","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNPektYVHNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Skylar","Les"],"services":["suv-purchase"],"problems":[]},"one_line_summary":"A car industry professional highly recommends Skylar and Les for helping him and his wife find the perfect SUV.","key_phrases":["Skylar was awesome throughout the transaction","helped my wife and I find the perfect SUV","would recommend him to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNPaE55TmFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Briarr","Jd"],"services":["vehicle-purchase","trade-in-vehicle-sale"],"problems":["selling-previous-car","finding-the-right-vehicle"]},"one_line_summary":"Briarr and JD went above and beyond to help the customer find the right Equinox and sell their previous car, earning a 100/10 rating.","key_phrases":["fantastic job in helping me find the perfect equinox","went above and beyond","best way to go about selling my previous car","100/10 rating"]},"ChZDSUhNMG9nS0VJQ0FnSUNPOFBpMU13EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["key-programming","computer-replacement"],"problems":["keys-not-working","unnecessary-computer-replacement-recommended","overcharging-for-service"]},"one_line_summary":"Customer was incorrectly told both cars needed $1,200 computer replacements for key issues that a locksmith resolved in one hour, and was dismissed by management when they complained.","key_phrases":["they needed computers ($1200)","service manager who could careless","Bob Poynter told us to find another dealer","he fixed both within 1 hour"]},"ChZDSUhNMG9nS0VJQ0FnSUQyeDV1T1h3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skylar"],"services":["test-drive","car-sales"],"problems":[]},"one_line_summary":"Customer praises friendly staff and helpful salesperson Skylar for a relaxed, no-pressure test drive experience.","key_phrases":["excellent service","very friendly staff","allowed us to take all the time we needed","would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQyNmFQSUZREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","professionalism","responsiveness","scheduling","courtesy"],"entities":{"technicians":["Bryce"],"services":["used-vehicle-sales","test-drive"],"problems":["vehicle-sold-to-another-buyer-while-customer-waited-with-appointment","no-proactive-communication-about-sale","45-minute-wait-with-no-resolution"]},"one_line_summary":"Customer arrived with an appointment to buy a Jeep, was made to wait 45 minutes and test drive the vehicle, only to find out two hours later it had been sold to someone else with no proactive notification.","key_phrases":["sold it as we were sitting there waiting","made us wait 45 mins","I had to call and ask","CRAPPPPYYYYYY service"]},"ChZDSUhNMG9nS0VJQ0FnSUQybHFUX0hnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy experience purchasing a Jeep from this dealership.","key_phrases":["Bought a jeep","made it very easy"]},"ChZDSUhNMG9nS0VJQ0FnSUMydTd6ekpREAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["vehicle-sales","vehicle-service"],"problems":["difficulty-getting-service-or-repairs-completed-after-purchase"]},"one_line_summary":"Customer feels the dealership is willing to sell vehicles but gives the runaround when it comes to servicing them.","key_phrases":["give you the run around","sell you anything","never work with this place ever again","when it comes to working on it"]},"ChZDSUhNMG9nS0VJQ0FnSUMyM3VmV093EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for great customer care and service.","key_phrases":["Great customer care","great service"]},"ChdDSUhNMG9nS0VJQ0FnSUMyekpLN21BRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Andy","Trent"],"services":["air-ride-system-repair","extended-warranty","control-module-replacement"],"problems":["air-ride-system-not-working","control-module-failure","extended-warranty-did-not-cover-repairs"]},"one_line_summary":"Customer describes a years-long failed attempt to fix an air ride system, citing poor communication, intimidating staff, and an extended warranty that covered nothing.","key_phrases":["work on and off our truck from November 2018 to April 13, 2022","still not working right","likes to talk down and tries to intimidate","absolutely the worst service department experience"]},"ChdDSUhNMG9nS0VJQ0FnSURXamZmLTh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the polite service staff and quick turnaround for his F150 servicing visits.","key_phrases":["service staff are always polite","in and out in less than an hour","no complaints","serviced multiple times a year"]},"ChdDSUhNMG9nS0VJQ0FnSURXZ2NQdWd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jessiah"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and easy car-buying experience with salesperson Jessiah Watts and would buy from him again.","key_phrases":["fast and easy","whole process","definitely purchase from him again"]},"ChZDSUhNMG9nS0VJQ0FnSURXZ2FhamFnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jessiah"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer describes their Jeep Wrangler purchase as the best and easiest new vehicle buying experience they've ever had, praising Jessiah's outstanding customer service.","key_phrases":["best and easiest new vehicle purchase we've ever made","customer service we experienced was incredible","Jessiah was great and was all about helping us","I'd give 10 stars if I could"]},"ChdDSUhNMG9nS0VJQ0FnSUNXaTUzdnlnRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase","auto-financing"],"problems":["incorrect-loan-rate-quoted","hidden-fees-added-after-promise-of-none","vehicle-sold-after-being-told-it-would-be-held","misleading-rate-discount-withheld","false-claims-of-text-communication"]},"one_line_summary":"Customer describes a deeply negative car buying experience marked by false promises, hidden fees, a sold vehicle, and dishonest communication.","key_phrases":["quoted the wrong loan rate","no hidden fees and then added fees","sold the vehicle","can't find the outgoing texts on my phone"]},"ChZDSUhNMG9nS0VJQ0FnSUNXNXF6ek5REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was very impressed with the service department's quick 2-day turnaround.","key_phrases":["service department was amazing","in and out in 2 days"]},"ChZDSUhNMG9nS0VJQ0FnSURtd2ZEU2F3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Tyler"],"services":["used-vehicle-purchase"],"problems":[]},"one_line_summary":"Tyler Hill provided excellent service, making the used Jeep purchase process smooth and successful.","key_phrases":["took good care of us","ended up buying a used Jeep","entire process went very smoothly","left with the Jeep"]},"ChdDSUhNMG9nS0VJQ0FnSURtc0lueW93RRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","scheduling"],"entities":{"technicians":[],"services":["mirror-replacement","truck-repair"],"problems":["mirrors-incorrectly-ordered-multiple-times","mirrors-installed-incorrectly","bent-door-frame","loose-interior-panel","scratched-dash","mirror-needs-reorder"]},"one_line_summary":"Customer experienced repeated ordering mistakes and incorrect installation of truck mirrors, resulting in additional vehicle damage and unresolved repairs.","key_phrases":["incorrectly ordered or not ordered several times","installed incorrectly","bent door frame, interior panel is loose, scratched dash","customers circling back to fix the original repair"]},"ChZDSUhNMG9nS0VJQ0FnSUNtNzdPT1pBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","punctuality","communication"],"entities":{"technicians":[],"services":["new-vehicle-purchase","vehicle-financing","trade-in"],"problems":[]},"one_line_summary":"Customer drove from Tennessee to purchase a new vehicle and was impressed by the efficient paperwork, better financing rate, and transparent pricing.","key_phrases":["Car and paperwork ready when I arrived","Found me a better interest rate","Up front with costs, rebates and trade in","Drove from TN to pick up new vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNtcU9tcVpREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","pricing","responsiveness","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","financing-approval"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, quick financing approval, and fair pricing at Bob Poynter dealership.","key_phrases":["very nice and did all the negotiating","approved quickly and with no hassle","fair deal on a car","great deal on the service"]},"ChdDSUhNMG9nS0VJQ0FnSUNtbU83S3F3RRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["scheduling","punctuality","technical_knowledge","communication","problem_resolution","professionalism","pricing"],"entities":{"technicians":[],"services":["recall-repair","backup-camera-diagnostic","extended-warranty-service"],"problems":["recall-repair-delayed-beyond-appointment","backup-camera-not-displaying-in-reverse","misdiagnosed-camera-issue","broken-interior-panel-tabs-during-service","unexpected-diagnostic-charge-without-prior-notice"]},"one_line_summary":"Customer experienced two frustrating service visits involving a delayed recall repair, a botched camera diagnosis with surprise charges, and damaged interior trim, though pricing for vehicle purchases was praised.","key_phrases":["wasted a full day of my life for nothing but poor work and aggravation","My 8 year old son could complete that in 12 seconds","interior top panel had tabs broken off","never ever ever have a vehicle serviced here"]},"ChZDSUhNMG9nS0VJQ0FnSURHbmJTOVlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises a fast, painless vehicle purchase experience with salesman Skylar's quick and helpful service.","key_phrases":["quickest and most painless purchase","very quick and helpful","Excellent customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURHX3JpSWx3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises the consistently smooth and easy vehicle buying process at Bob Poynter.","key_phrases":["Excellent service","bought multiple vehicles here","process is always so smooth and easy"]},"ChdDSUhNMG9nS0VJQ0FnSURHOXFyMDVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Skylar","Jd"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Returning customer Brandon had a great experience with Skylar and JD, who consistently make him feel welcome.","key_phrases":["great experience","returning customer","treat me like I just walked in for the first time"]},"ChZDSUhNMG9nS0VJQ0FnSURHaVBUZk93EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Skylar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, hassle-free car buying experience working with Skylar and would buy from this dealership again.","key_phrases":["easy and painless car buying experience","no games","great to work with","would definitely purchase again"]},"ChZDSUhNMG9nS0VJQ0FnSUNHX3NMOVJREAE":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Joyce"],"services":["vehicle-service"],"problems":["prior-service-department-issue-requiring-resolution"]},"one_line_summary":"Customer updated a previous negative review after service rep Joyce resolved the issue and restored confidence in the dealership.","key_phrases":["give credit where credit is due","Poynter philosophy of happy customers","walked away satisfied as a customer","will not hesitate to return"]},"ChZDSUhNMG9nS0VJQ0FnSUNHN282TU93EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Andy"],"services":["diesel-truck-repair","emergency-service"],"problems":["truck-issues-while-on-vacation-on-a-friday-evening","repair-not-completable-same-day"]},"one_line_summary":"Staff went above and beyond by staying after hours to assist vacationers with a diesel truck breakdown and allowing them to camp on the lot overnight.","key_phrases":["went above and beyond","stayed well beyond their posted hours","let us put our camper on their lot and plug in for the night","truck had issues on a Friday night at 4:30"]},"ChZDSUhNMG9nS0VJQ0FnSUNHZ3VHLWZnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for good attention and service to the public.","key_phrases":["Good attention","good service to the public"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2eWZTSmpBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer consistently has a great experience getting vehicle service done at this dealership.","key_phrases":["always a great place","vehicle service done"]},"ChZDSUhNMG9nS0VJQ0FnSUM2NTVxU1hnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":["Skylar","Jd","Les"],"services":["new-vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a quick and painless new vehicle purchase experience, praising the sales and financing staff.","key_phrases":["quick and painless","responsive to our questions","easy to work with","got us in and out in minutes"]},"ChdDSUhNMG9nS0VJQ0FnSUM2bTlLWnd3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","courtesy","problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["brake-line-repair","lift-installation"],"problems":["brake-line-rubbing-against-sway-bar-link","brake-line-failure","6-week-repair-delay","unanswered-calls"]},"one_line_summary":"A long-time customer vows never to return after experiencing poor communication, dismissive treatment, and a 6-week brake line repair stemming from a faulty lift installation.","key_phrases":["never returned my calls","talked down to quite often","in the shop for 6 weeks","had to call Chrysler myself"]},"ChZDSUhNMG9nS0VJQ0FnSUM2M2ZPOFFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jessiah"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience with salesman Jessiah, who was friendly and efficient in closing the deal.","key_phrases":["great experience","Jessiah was awesome","Very Friendly","got the deal done"]},"ChZDSUhNMG9nS0VJQ0FnSUM2bllENUd3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Andy"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises Andy for doing an awesome job and providing great service.","key_phrases":["awesome job","great service","Andy did an awesome job"]},"ChZDSUhNMG9nS0VJQ0FnSURhbnVTZ09BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Briar"],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends salesperson Briar for buying a Jeep, praising the fantastic service.","key_phrases":["Go see Briar","want to buy a Jeep","Fantastic service"]},"ChdDSUhNMG9nS0VJQ0FnSURhNm9qWGxBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive, pressure-free buying experience and recommends giving Poytners a chance.","key_phrases":["no pressure buying experience","give Poytners a chance","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURhcXQ2VGtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had an entirely positive experience with attentive sales staff and a smooth, quick finance transaction.","key_phrases":["went above and beyond","quick and easy transaction","nothing but a positive experience","all my questions were answered"]},"ChdDSUhNMG9nS0VJQ0FnSURhOHVuX3lnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["needed-a-vehicle","uncertainty-about-purchase"]},"one_line_summary":"Customer walked in unsure about buying a vehicle and left the same day with a purchase and all questions answered.","key_phrases":["walked in unsure and needing a vehicle","all questions answered","same day few hours","great place great people"]},"ChZDSUhNMG9nS0VJQ0FnSUNhZ19qeUhREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer was extremely satisfied with the service and plans to purchase their next vehicle from this dealership.","key_phrases":["Over the top service","Will buy my next vehicle off them"]},"ChZDSUhNMG9nS0VJQ0FnSUNhX1p1OUtREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and good service at the dealership.","key_phrases":["Friendly staff","good service"]},"ChZDSUhNMG9nS0VJQ0FnSUNheG9DZEFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":["Skylar"],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer praises salesman Skylar Prange for finding the perfect vehicle, securing top trade-in value, and providing exceptional no-pressure service throughout the buying process.","key_phrases":["getting me top dollar for my trade","not pressuring me in anyway","being there every step of the way even on his day off","You won't find a better deal or customer service anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSUNhMHFuSWVnEAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["professionalism","problem_resolution","courtesy","pricing"],"entities":{"technicians":["Briar","Judy"],"services":["used-vehicle-purchase","ac-diagnostic","warranty-service"],"problems":["air-conditioning-not-working-at-purchase","charged-100-diagnostic-fee-for-unresolved-ac-issue"]},"one_line_summary":"Customer bought a vehicle with a non-functional AC and was charged $100 for a diagnostic that led to no resolution, though the dealership ultimately issued a full refund.","key_phrases":["air conditioning doesn't work at all","still owe 100$ for them looking at it","fully refunded the money","unprofessional to sell a car without knowing if the AC works"]},"ChdDSUhNMG9nS0VJQ0FnSUNhc0xyWl93RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in"],"problems":["misquoted-price-not-honored","unwillingness-to-negotiate-on-jeep-grand-cherokee-deal","low-trade-in-value-offer"]},"one_line_summary":"Customer's grandfather was misquoted on a Jeep Grand Cherokee and the dealership refused to honor or meaningfully negotiate the price, leading the family to purchase elsewhere at a better deal.","key_phrases":["misquoted my grandpa and then wouldn't honor it","wouldn't budge over $500","purchased identical vehicle at Russ Hubler Jeep for a better price","worth the drive"]},"ChZDSUhNMG9nS0VJQ0FnSURxNmRLQlZ3EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":["poor-communication-from-management","unprofessional-treatment-by-ownership-management"]},"one_line_summary":"Customer describes ownership and management as childish and unprofessional in their communication and treatment of customers.","key_phrases":["beyond childish and stupid","how they had gotten this far in life","treated everyone like that","ownership/management"]},"ChdDSUhNMG9nS0VJQ0FnSURxdHJDWnVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Briar"],"services":["jeep-gladiator-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience purchasing a Jeep Gladiator and highly recommends salesman Briar Tidd.","key_phrases":["hands down the best we've ever received","this store has it down right on how buying a car should be","go see Briar Tidd, you won't be disappointed","I'll refer anyone I know"]},"ChdDSUhNMG9nS0VJQ0FnSURxbExEVjlBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and issue-free oil change experience.","key_phrases":["oil changed today","no issues","got in and out quickly"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMjduRzV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":["Skylar"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Skylar for being helpful and securing a great deal.","key_phrases":["amazing sales person","very helpful","great deal"]},"ChdDSUhNMG9nS0VJQ0FnSUM4cUpXMnR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter for providing knowledgeable, caring, and efficient service.","key_phrases":["knowledgeable, caring & efficient service","Bob Poynter provides"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMDlDQzR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Terry"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Terry Darlage and expresses strong loyalty to Bob Poynter, having purchased two vehicles there.","key_phrases":["Bob Poynter is the best","outstanding salesman","developed a personal relationship","Will always buy from Bob Poynter"]},"ChZDSUhNMG9nS0VJQ0FnSUNxX3RmMU53EAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["problem_resolution","cleanliness","professionalism"],"entities":{"technicians":[],"services":["abs-repair","vehicle-service"],"problems":["abs-failure","unsafe-vehicle","waiting-on-parts"]},"one_line_summary":"Customer is frustrated with declining service quality, specifically an unresolved ABS failure leaving them with an undrivable truck while waiting on parts.","key_phrases":["ABS failed, waiting on parts","unsafe truck that I cant drive","used to have good service","may not be back"]},"ChZDSUhNMG9nS0VJQ0FnSUNxM3FTSmRBEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","technical_knowledge","punctuality","professionalism"],"entities":{"technicians":[],"services":["throttle-repair","recall-fix","software-update","vehicle-inspection"],"problems":["intermittent-throttle-sticking","unresolved-recurring-service-issues"]},"one_line_summary":"Customer is highly dissatisfied with the service department after two failed attempts to fix a dangerous throttle sticking issue over 12 days with no resolution.","key_phrases":["intermittent throttle sticking","didn't find any issues","twice with no resolution","would NEVER recommend their service department"]},"ChZDSUhNMG9nS0VJQ0FnSUNxOXUtZGR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Skyler"],"services":["truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer completed a truck deal and financing paperwork quickly and efficiently with salesperson Skyler.","key_phrases":["deal was done in less than 20 minutes","in and out of the finance office in 15 minutes","on the road"]},"ChZDSUhNMG9nS0VJQ0FnSUNxbG9YWVBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Jd","Skylar"],"services":["vehicle-trade-in","truck-purchase"],"problems":["negative-equity-on-trade-in","being-upside-down-on-current-car"]},"one_line_summary":"Customer with significant negative equity on her trade-in was helped by JD Roberts and Skylar to successfully trade in her car and drive away in a new truck.","key_phrases":["little to NO hope of actually trading my car in","made the impossible, possible","paying off my current car","left with a full tank of gas, and a smile on my face"]},"ChZDSUhNMG9nS0VJQ0FnSUNxaUlMOUJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["new-vehicle-purchase","jeep-sales"],"problems":[]},"one_line_summary":"Customer had a pleasant, pressure-free experience buying a new Jeep.","key_phrases":["No pressure salesman","Very enjoyable experience","enjoyed buying a new Jeep"]},"ChdDSUhNMG9nS0VJQ0FnSURLOV9LNzJBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["Tyler"],"services":["used-car-sale","customer-pickup"],"problems":["car-broke-down-ten-minutes-from-dealership"]},"one_line_summary":"Salesman Tyler went far above and beyond by picking up a stranded family and completing a sale well past closing time.","key_phrases":["came from an hour away","our car broke down ten minutes from the dealership","Tyler came out, picked us up","well past closing time"]},"ChZDSUhNMG9nS0VJQ0FnSURLaF9EM1pnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Skylar"],"services":["truck-trade-in","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an exceptionally quick and efficient truck trade-in experience working with salesperson Skylar Prange.","key_phrases":["communication was on point and no-nonsense","quickest car buying experience I've ever had","efficient experience was important","will always consider Bob Poynter for future purchases"]},"ChdDSUhNMG9nS0VJQ0FnSURLMmIzb3lRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Josiah"],"services":["vehicle-purchase","trade-in","financing"],"problems":[]},"one_line_summary":"Customer praises a smooth Jeep Gladiator purchase with a great trade-in offer and transparent financing from Josiah Watts.","key_phrases":["amazing deal on the Gladiator","good deal on the trade","very upfront with the payments","didn't pull any tricks"]},"ChZDSUhNMG9nS0VJQ0FnSURLM3JTVk5BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Skylar","Randy","Nelson"],"services":["vehicle-purchase"],"problems":["customer-unsure-of-what-vehicle-they-wanted"]},"one_line_summary":"Customer had an excellent vehicle-buying experience and praised the helpful and positive attitudes of Skylar, Randy, and Mr. Nelson.","key_phrases":["amazing time with this crew","helped me along the way","found exactly what I needed","great to work with and such a great attitude"]},"ChdDSUhNMG9nS0VJQ0FnSURLdnVPdWpRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently has great experiences at the dealership, though visits can run a bit long.","key_phrases":["Always great experience","a little long but great","Glory PTL"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bnIyYWN3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-repair"],"problems":["vehicle-problems-from-time-of-purchase","unresolved-issue-after-3-months"]},"one_line_summary":"Customer experienced vehicle problems immediately after purchase and remains unresolved after three months of being given the runaround.","key_phrases":["problems with the vehicle the moment I drove it off the lot","still getting the run around","one issue is not fixed","do the minimum to get your money"]},"ChdDSUhNMG9nS0VJQ0FnSUNLajZhSHNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jd"],"services":["vehicle-purchase","commercial-van-sales"],"problems":[]},"one_line_summary":"Customer had an excellent vehicle-buying experience with JD Roberts and his team, purchasing a van for his business.","key_phrases":["Excellent experience working with JD Roberts","helped me find a van for my business","couldn't ask for a better experience","consider them in your search"]},"ChdDSUhNMG9nS0VJQ0FnSUNLLTduXzFnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["used-vehicle-purchase","online-credit-application","finance-department"],"problems":["no-callback-after-submitting-online-credit-application","vehicle-sold-before-customer-was-contacted","unable-to-reach-finance-department"]},"one_line_summary":"Customer submitted an online credit application for a used SUV, never received a callback, and watched the vehicle get sold to someone else when she visited in person.","key_phrases":["NEVER HEARD BACK FROM THEM","POOR COMMUNICATION","Dont waste your time doing online credit application","Go in person since they don't return calls"]},"ChZDSUhNMG9nS0VJQ0FnSUNLaV9Ud01nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Skylar"],"services":["new-truck-purchase","phone-sales-process"],"problems":[]},"one_line_summary":"Customer praises a smooth, easy, and enjoyable new truck buying experience with salesman Skylar, including the ability to start the purchase process over the phone.","key_phrases":["easiest and most relaxing buying experiences","his attitude and honesty","Start the buying process right over the phone","Can't ask for easier then that"]},"ChZDSUhNMG9nS0VJQ0FnSUNLOVpDNVJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","responsiveness"],"entities":{"technicians":["Derek","Mitchell"],"services":["parts-department","tire-installation","oil-change"],"problems":[]},"one_line_summary":"Customer praises Derek and Mitchell in the parts department for being faster, cheaper, and friendlier than a competing dealership, and plans to return for tires and an oil change.","key_phrases":["customer service experts","faster cheaper and friendlier","Jeep of Columbus","definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNLNXFqUmVREAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":["gas-cap-issue"]},"one_line_summary":"Customer praises the service department overall but notes the team was unable to resolve a gas cap issue.","key_phrases":["Helpful but unable to fix a gas cap issue","would recommend this group","GREAT SERVICE DEPARTMENT"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bjdtMGZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Tyler"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and positive experience purchasing a new Jeep Gladiator with the help of Tyler.","key_phrases":["very quick purchase","new Gladiator","Awesome people","good selection of vehicles"]},"ChdDSUhNMG9nS0VJQ0FnSUR5bl9XQ3lnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the quick service and friendly staff at the dealership.","key_phrases":["Quick service","nice folks"]},"ChdDSUhNMG9nS0VJQ0FnSUN5eTVESzF3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Trent"],"services":["new-car-sales","used-car-sales"],"problems":[]},"one_line_summary":"Customer strongly recommends salesperson Trent Turner for new and used car purchases.","key_phrases":["Trent Turner is the man","all your new and used car needs"]},"ChdDSUhNMG9nS0VJQ0FnSUN5M2R2ajl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-service","car-purchase"],"problems":[]},"one_line_summary":"Customer expresses strong loyalty to Bob Poynter as their exclusive dealership for both service and car purchases.","key_phrases":["only place ill take my car","get worked on","buy a car"]},"ChZDSUhNMG9nS0VJQ0FnSUN5amZuV1pBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience purchasing a vehicle at the dealership today.","key_phrases":["Great place","nice vehicles","just bought one today"]},"ChdDSUhNMG9nS0VJQ0FnSURBeEwyaW5BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","service-department"],"problems":[]},"one_line_summary":"Customer highly recommends Bob Poynter for car and truck purchases, praising the friendly staff and great service department.","key_phrases":["best place to buy your car and trucks","friendly and helpful","service department is great"]},"ChdDSUhNMG9nS0VJQ0FnSUN5a2UyajJRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter for friendly service and reliable car repairs.","key_phrases":["Friendly service","good place to have your car problems taken care of","make sure it's done right"]},"ChZDSUhNMG9nS0VJQ0FnSURTLXNYQ0RnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Tyler"],"services":["car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant car-buying experience with competitive pricing, fair trade-in value, and helpful salesman Tyler.","key_phrases":["very pleasant experience","price online was very competitive","fair price for my trade in","transaction was very smooth"]},"ChdDSUhNMG9nS0VJQ0FnSURTLXRqWDNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":["Trent"],"services":["suv-purchase","tire-service"],"problems":[]},"one_line_summary":"Customer praises sales rep Trent for making the SUV purchase process quick and easy, and compliments the dealership's festive Christmas decorations.","key_phrases":["made the process quick and easy","done with everything before my old car was done getting tires","highly recommend Trent","loved how the place was decorated for Christmas"]},"ChdDSUhNMG9nS0VJQ0FnSURTLXNUMXFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Briar"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great and quick car-buying experience with the help of Briar.","key_phrases":["great experience","process was pretty quick and simple","Love my new car"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OTU3b09BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["tow-mirror-installation","fuel-filter-change"],"problems":[]},"one_line_summary":"Customer had tow mirrors installed and fuel filters changed and was very satisfied with the experience.","key_phrases":["great experience","did a great job","tow mirrors put on","fuel filters changed"]},"ChZDSUhNMG9nS0VJQ0FnSUNDOU1MTElBEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter Seymour for resolving problems and keeping their word, strongly warning against using the Columbus store.","key_phrases":["You get the problem resolved","keep their word like you all do","You WILL DEEPLY REGRET using the Columbus store"]},"ChdDSUhNMG9nS0VJQ0FnSURDakk2VW53RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Trent"],"services":["new-truck-purchase","vehicle-trade-in"],"problems":[]},"one_line_summary":"Customer highly recommends the dealership for its fair pricing, large selection, and friendly non-pushy sales staff, particularly Trent.","key_phrases":["fair price on their vehicles and on trades","not pushy","great sales person","good deal on a new truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNDc2FyWWhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Joyce"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the friendly and helpful service, especially praising staff member Joyce for going above and beyond.","key_phrases":["well satisfied with the friendly service","very friendly staff willing to help","went all out to help me","will be back for all my service needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNDOGFhbTFnRRAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["responsiveness","communication","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["brake-master-cylinder-installation","oil-change"],"problems":["brake-master-cylinder-replacement","oil-change-not-completed","unable-to-reach-service-department","service-delayed-past-scheduled-time"]},"one_line_summary":"Customer had a frustrating experience with an unresponsive service department, delayed repair, and an incomplete oil change, leading them to consider switching to a competitor.","key_phrases":["could not get anyone in service department to answer the phone","never heard back from the voicemail","told it would be another day because they were behind","oil change did not get done"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMnZfRkxnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","communication","courtesy"],"entities":{"technicians":["Casey"],"services":["vehicle-purchase","test-drive","credit-union-financing"],"problems":[]},"one_line_summary":"Casey efficiently completed a Grand Cherokee purchase within 35 minutes for customers who drove 130 miles and were racing against bank closing time.","key_phrases":["took great care of us quickly","signed and ready to go within 35 minutes","show us all the grand cherokee components","drove in from Eastern Ohio 130 miles away"]},"ChZDSUhNMG9nS0VJQ0FnSUNDcElUY0RREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Tyler"],"services":["van-purchase"],"problems":[]},"one_line_summary":"Customer had a good experience buying a van from Tyler at the dealership.","key_phrases":["bought a van","Tyler was the salesperson","good experience"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4Xy1Dd3R3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["John"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises salesman John Wiethoff and the financing team for making the car-buying process easy and enjoyable.","key_phrases":["great to work with","found exactly what I wanted","made the process so easy","kind and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbXNtVkhBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Trent"],"services":["first-car-purchase"],"problems":[]},"one_line_summary":"A first-time car buyer and his mother had a very positive experience thanks to salesperson Trent's welcoming and attentive service.","key_phrases":["son's first car experience","Trent was amazing","went out of his way to make us feel welcome and important"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4bjl5ZzN3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","pricing"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Long-time customer since 2015 loves her 2020 Durango and appreciated receiving a free no-appointment oil change.","key_phrases":["Love my 2020 Durango","free oil change with no appointment","been a customer since 2015","will forever be a customer"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4bjlMbXpBRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the buying experience enjoyable and pressure-free, feeling well-treated throughout.","key_phrases":["Treated us like customers","No high pressure to sell","Enjoyable and not stressful"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4cFkyQTF3RRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["communication","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["truck-purchase","sales-consultation"],"problems":["salesman-provided-incorrect-towing-capacity-information","salesman-refused-to-address-discrepancy-after-sale"]},"one_line_summary":"Customer is satisfied with his Ram truck purchase but is upset that the salesman provided incorrect towing capacity information and dismissed his concerns after the sale.","key_phrases":["the Hemi would handle over 11,000 pounds","capacity is only 8,240 pounds","the salesman said that I own the truck, so tough","Don't count on getting the truth from your salesman"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4NWZUMGFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["John"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a smooth and easy buying experience with salesman John and highly recommends the dealership.","key_phrases":["great salesman to work with","smooth and easy","Highly recommend","Great Dealer"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4NWZ5eF9BRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer states they would not buy from this dealership again but provides no specific details.","key_phrases":["would not buy from here again"]},"ChZDSUhNMG9nS0VJQ0FnSUM4NWFtdVZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Casey"],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a Jeep and praised Casey for the service.","key_phrases":["Great service","Thanks Casey","Love our Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSUM4OHF5S0V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ram-dually-service"],"problems":[]},"one_line_summary":"A Florida customer who visits the dealer when in town consistently praises their great staff and reliable truck service for his Ram dually.","key_phrases":["great folks there","take care of my truck","always have it serviced at this dealer","live in Florida"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cUpPMWRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the team for their professionalism and timely completion of work.","key_phrases":["very professional","finished in a timely manner","hard work you do"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cU51NGFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","punctuality"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":[]},"one_line_summary":"Customer praises the service department for going above and beyond and completing repairs in a timely manner.","key_phrases":["above and beyond","meet my needs","complete my repairs in a timely manner","service department"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cVAyTkJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an entirely positive experience at the dealership.","key_phrases":["nothing but a good experience"]},"ChdDSUhNMG9nS0VJQ0FnSURjMnByTXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer's in-laws had an excellent car-buying experience with friendly staff, fair pricing, and a helpful salesman named Kevin, making the hour drive worthwhile.","key_phrases":["relaxed buying process","Fair pricing and great people","absolutely worth the hour drive","HIGHLY recommend to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURjMG9ta3VnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the car-buying experience at Bob Poynter Jeep dealership relaxing and stress-free and would recommend it to others.","key_phrases":["relaxing and stress free","would recommend them to anyone","buying a great car"]},"ChZDSUhNMG9nS0VJQ0FnSURjOHNlRmN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Trent"],"services":["car-sales"],"problems":[]},"one_line_summary":"Salesperson Trent helped the customer find the right car and secured them a great deal.","key_phrases":["Trent was great","helped us find just the car we wanted","got us an awesome deal"]},"ChdDSUhNMG9nS0VJQ0FnSURjX1BydjZRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Tyler","Randy"],"services":["new-vehicle-purchase","minivan-sale"],"problems":[]},"one_line_summary":"Customer drove over 3 hours from Ohio to buy a new van and calls it the easiest and most enjoyable vehicle purchase in 20 years, praising Tyler Hill and Randy Wetzel.","key_phrases":["easiest and most enjoyable vehicle purchase over 20 years and 30 vehicles","made the over 6hr drive well worth it","5 star people at a 5 star dealership","treating me 10x better than any local dealership in Ohio"]},"ChZDSUhNMG9nS0VJQ0FnSURjN01HME9nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling","responsiveness"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase","paperwork-processing"],"problems":[]},"one_line_summary":"Sales associate Kevin Thias provided an efficient and smooth vehicle purchase experience, earning repeat customer loyalty.","key_phrases":["did an amazing job","expedite the process","minimized the amount of time dedicated to paperwork","we will definitely be repeat customers"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaWFfcFdBEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["clockspring-recall","transmission-reflash","dash-low-voltage-diagnosis"],"problems":["clockspring-recall","aisin-transmission-reflash","dash-low-voltage"]},"one_line_summary":"Customer had two vehicles serviced for a clockspring recall and transmission reflash with dash low voltage, and both issues were resolved successfully.","key_phrases":["Two vehicles serviced","clockspring recall","Aisin transmission reflash","Both service events handled well, issues resolved"]},"ChZDSUhNMG9nS0VJQ0FnSURjOExiU2Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["Jeff"],"services":["vehicle-purchase","trade-in-appraisal"],"problems":[]},"one_line_summary":"Customer drove 225 miles from Nashville to purchase a vehicle, saving nearly $10k compared to local offers and praising the team's professionalism and honest pricing.","key_phrases":["drove from Nashville, TN (about 225 miles)","saved nearly 10k from what I was offered locally","trade was valued fairly","good, ol' fassioned honesty"]},"ChZDSUhNMG9nS0VJQ0FnSURjb0xQdk53EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":["Michael"],"services":["jeep-gladiator-purchase","new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a Jeep Gladiator, praising salesperson Michael Maxie for being prompt and knowledgeable.","key_phrases":["looking for the right Jeep Gladiator","did not disappoint","excellent reputation","prompt and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSURjb01qckl3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","scheduling"],"entities":{"technicians":["Tyler"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer drove 2 hours and had the best car-buying experience of her life, praising salesperson Tyler for efficiency and great pricing.","key_phrases":["best car-buying experience of my life","drove 2 hours to get my new car","got a great price on exactly what I wanted","only there for about an hour"]},"ChdDSUhNMG9nS0VJQ0FnSURjd1BlWjJnRRAB":{"sentiment":"negative","sentiment_score":-0.35,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["recall-repair","loaner-vehicle"],"problems":["recall-work-requiring-loaner-vehicle","loaner-vehicles-with-brake-issues-and-no-fuel","incorrect-payment-demand","broken-fuel-line-connector-during-service"]},"one_line_summary":"Customer experienced multiple issues during a recall service visit, including problematic loaner vehicles, a wrongful payment demand, and a broken fuel line connector caused by the dealership.","key_phrases":["loaner had brake issues","told that I could pick it up when I made a payment","fuel line connector that they had broke","only had recall work done"]},"ChZDSUhNMG9nS0VJQ0FnSURBNXRmMEpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["tire-installation"],"problems":[]},"one_line_summary":"Customer found the best tire prices in town and was very satisfied with the purchase.","key_phrases":["best price in town","set of new tires","Love it, thank you so much"]},"ChdDSUhNMG9nS0VJQ0FnSUNjLTVLYWtRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff at Bob Poynter to be great people to deal with.","key_phrases":["Great people to deal with"]},"ChdDSUhNMG9nS0VJQ0FnSUNjeTdqdnhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","scheduling","professionalism"],"entities":{"technicians":["Kevin"],"services":["used-car-purchase","oil-change","parts-accessories"],"problems":[]},"one_line_summary":"Customer and his wife had an excellent experience buying a used car and have continued to be satisfied with oil changes and parts purchases.","key_phrases":["went out of their way to help","great job of scheduling us","getting us in and out","one of the best experiences we've had"]},"ChdDSUhNMG9nS0VJQ0FnSUNjODZmc3NBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","pricing"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises timely service and acceptable pricing, recommending the dealership to others.","key_phrases":["right on appointment time without any extra waiting time","price is ok","definitely I would recommend this place"]},"ChZDSUhNMG9nS0VJQ0FnSUNjX1p6clRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Trent"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with salesperson Trent and loves her new Jeep.","key_phrases":["Trent was a great help","love my new Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSURzaVl6M1BREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","responsiveness"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for quick service and good deals.","key_phrases":["Quick service","good deals"]},"ChdDSUhNMG9nS0VJQ0FnSURzdHVLal9RRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":["loaner-car","vehicle-repair","warranty"],"problems":["vehicle-repair-taking-2-months","salesman-accused-customer-of-lying"]},"one_line_summary":"Customer appreciated the loaner car and warranty but was offended by a salesman who implied she was lying.","key_phrases":["happy to get a loaner car","took 2 months to fix my vehicle","assuming a person is lying is very offensive","salesman could be more aware of himself"]},"ChdDSUhNMG9nS0VJQ0FnSURzNW9Tb3ZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality","scheduling"],"entities":{"technicians":[],"services":["jeep-service"],"problems":[]},"one_line_summary":"Customer praises the service department for their courteous greeting and prompt handling of their Jeep appointment.","key_phrases":["greeted with a smile","taken care of quickly","courtesy and prompt action","service of our Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSURzcHFmV0dREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the consistently excellent and attentive service at Bob Poynter, feeling like a priority every visit.","key_phrases":["Wonderful costumer service","always feel like a priority","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaFA3OElnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["scheduling","pricing","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","used-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises quick oil changes, good prices, and willingness to resolve pre-purchase issues, with a minor note about advance booking requirements.","key_phrases":["Quick oil change and tire rotation, 40 mins","booked 2 days in advance","good prices","very willing to work with me to fix any issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNzbzZPYnNnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["John"],"services":[],"problems":[]},"one_line_summary":"Customer thanks John for his help with what she describes as the best surprise.","key_phrases":["best surprise","Thanks to John","helping me"]},"ChdDSUhNMG9nS0VJQ0FnSUNzcmN2ejBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":[],"services":["new-vehicle-sales","used-vehicle-sales","vehicle-service"],"problems":[]},"one_line_summary":"Customer enthusiastically endorses Bob Poynter as their go-to dealership, praising the mechanics, vehicle selection, and willingness to make things right.","key_phrases":["best mechanics around","best selection of new and used vehicles","always willing to work with you","make things right"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbW91NkhnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Joyce"],"services":["transmission-repair","engine-leak-repair","jeep-service"],"problems":["transmission-issues","engine-leaks"]},"one_line_summary":"Customer praises the service team, especially Joyce, for successfully resolving transmission issues and engine leaks on their Jeep.","key_phrases":["My Jeep has never ran better","really good team in the service department","no more spots on the driveway","took care of some transmission issues"]},"ChZDSUhNMG9nS0VJQ0FnSURNNF8zbFJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer praises the service department as excellent, noting it stays very busy as a result.","key_phrases":["Excellent service dept","always super busy"]},"ChZDSUhNMG9nS0VJQ0FnSURNMWZfWWRBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kevin"],"services":["ram-2500-pickup-purchase"],"problems":[]},"one_line_summary":"Customer highly praised their honest and straightforward truck-buying experience with salesman Kevin, rating it above all other dealerships they tried.","key_phrases":["No games just straight up honest deal","top by far","straight up honest deal","trying to deal with other dealerships"]},"ChZDSUhNMG9nS0VJQ0FnSURNa3FxeGFnEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["John"],"services":["vehicle-purchase"],"problems":["rear-window-defroster-not-working"]},"one_line_summary":"Customer had a positive experience working with John but discovered the rear window defroster doesn't work and is returning Friday for a fix.","key_phrases":["great to work with","rear window defroster does not work","going in Friday to get fixed"]},"ChZDSUhNMG9nS0VJQ0FnSURNa3BxX1lREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["service-department","parts-department"],"problems":[]},"one_line_summary":"Customer highly praises the friendly and professional staff across all departments and gives a 100% recommendation.","key_phrases":["always a pleasure to do business","Friendly yet professional staff","service department, parts department","recommend this place 100%"]},"ChZDSUhNMG9nS0VJQ0FnSURNOUlpRk1nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin","John"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Kevin Thias and John Nelson for making their vehicle purchase a great experience.","key_phrases":["great to work with","as always, on ever purchase is great","Kevin Thias was great"]},"ChZDSUhNMG9nS0VJQ0FnSURNbEpEUFRREAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","problem_resolution","cleanliness","professionalism"],"entities":{"technicians":["Michael"],"services":["truck-purchase","vehicle-delivery","seat-repair"],"problems":["door-code-not-provided-at-pickup","seat-hole-not-repaired-before-delivery","dirty-vehicle-with-tar-at-pickup"]},"one_line_summary":"Customer received a dirty truck with unresolved pre-delivery issues — a hole in the seat and missing door code — despite promises they would be fixed beforehand.","key_phrases":["trouble getting the salesman Michael to make arrangements","supposed to be done before I picked up the truck","truck was also dirty when I picked up","won't do business here again"]},"ChZDSUhNMG9nS0VJQ0FnSUNJNjZ6VEl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer expresses consistent trust in Bob Poynter to correctly service their vehicle.","key_phrases":["excellent service","always count on","serviced correctly","take it to Bob Poynter"]},"ChZDSUhNMG9nS0VJQ0FnSUNNdThPSEFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the buying process quick and easy with no issues and highly recommends the dealership.","key_phrases":["quick and easy","no hiccups","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNnaGRhVXNBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":["jeep-repair","rental-car"],"problems":[]},"one_line_summary":"Customer had a good experience with Jeep repair, received a rental car, and got some help with the overall cost.","key_phrases":["gave us a rental","done a good job on our jeep","helped a little with overall cost","overall a good experience"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNFpuUnN3RRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["pricing","communication","technical_knowledge"],"entities":{"technicians":[],"services":["oil-change"],"problems":["synthetic-oil-used-without-customer-consent","unexpected-price-increase"]},"one_line_summary":"Customer was dissatisfied with an unapproved switch to synthetic oil that raised the oil change cost to nearly $68 without prior notice.","key_phrases":["not happy with price of oil change","wasn't asked/told about the change","took my bill to just under $68","learning to change my own oil now"]},"ChZDSUhNMG9nS0VJQ0FnSUQwM29yVENREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience praising the great service and friendly staff.","key_phrases":["Great service","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUQwMHRUOHdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Trent"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a 2018 Dodge Journey, praising the friendly staff and salesperson Trent Turner.","key_phrases":["great experience","nice, friendly group","thanks to Trent Turner for his help","purchased a 2018 Dodge Journey"]},"ChZDSUhNMG9nS0VJQ0FnSUQwMHNDYll3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a fast, pleasant service experience and plans to return for a vehicle upgrade.","key_phrases":["service was very fast","people are wonderful to work with","definitely be going back","time to upgrade my wife's vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUQwa28td0pBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free sales experience at the dealership.","key_phrases":["great to deal with","no pressure sales"]},"ChZDSUhNMG9nS0VJQ0FnSUM0dWRqNVpBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication","courtesy"],"entities":{"technicians":["Will","Pharrell","Pat","Josh","Joyce"],"services":["brake-service","vehicle-noise-diagnosis","vehicle-maintenance"],"problems":["unusual-noise-issue","brake-service-needed","issue-dismissed-as-normal-by-other-dealers"]},"one_line_summary":"Customer praises the service department team across multiple visits for their professionalism, technical diligence, and resolution of a noise issue and brake service.","key_phrases":["excellent service I have received","followed proper troubleshooting and investigation","go far and beyond to meet and exceed customer expectations","all my future maintenance and service work will take place at Bob Poynter Seymour"]},"ChdDSUhNMG9nS0VJQ0FnSUMweWVQcnJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":["vehicle-purchase","car-wash","fuel-fill-up"],"problems":[]},"one_line_summary":"Customer had a positive buying experience with friendly staff, a quick process, a full tank of gas, and a complimentary car wash.","key_phrases":["very friendly staff","quick process","filled up the gas tank","gave it a car wash before I left the lot"]},"ChZDSUhNMG9nS0VJQ0FnSUMwa29hLUNBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["key-fob-repair"],"problems":["key-fob-malfunction"]},"one_line_summary":"An out-of-state customer had their malfunctioning key fob fixed in under an hour.","key_phrases":["keyfob goes haywire","took care of me in under an hour","out of state","Thank you so much"]},"ChZDSUhNMG9nS0VJQ0FnSURncV82ZVh3EAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer appreciates that staff treat them as a person without aggressive sales tactics but are ready to discuss deals when asked.","key_phrases":["talk to you as a person","don't try ram sales down your throat","well prepared to talk deals"]},"ChdDSUhNMG9nS0VJQ0FnSURVenFEUzlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kevin"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an exceptional, pressure-free car buying experience and highly recommends salesman Kevin Thias.","key_phrases":["no pressure at all","best car buying experience we have ever had","would recommend to a friend","would buy from Kevin Thias"]},"ChdDSUhNMG9nS0VJQ0FnSURVN09QRTZBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for fast, friendly, and helpful service.","key_phrases":["Fast friendly service","very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURVcEt1M0lBEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-service"],"problems":["recurring-car-problems-since-purchase"]},"one_line_summary":"Customer praises the service department for being quick and professional, though notes ongoing vehicle problems since purchasing there four years ago.","key_phrases":["always quick and professional","Salespeople were helpful and not too pushy","had problems out of it since","Best Bob Poynter location in town"]},"ChdDSUhNMG9nS0VJQ0FnSUNVOGEzcTZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and pleasant car-buying experience, completing the purchase in under an hour.","key_phrases":["great people","very helpful","less than 1 hour","out the door"]},"ChZDSUhNMG9nS0VJQ0FnSUNnOHJPeFpnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["chrysler-sales","dodge-sales","ram-sales","jeep-sales"],"problems":[]},"one_line_summary":"Customer briefly recommends the dealership for all Chrysler, Dodge, Ram, and Jeep needs.","key_phrases":["all your Chrysler Dodge Ram and Jeep needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNVN3RhWmt3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","pricing","scheduling"],"entities":{"technicians":["John"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick, pressure-free experience buying a new Jeep at a fair price with salesman John Wiethoff.","key_phrases":["friendly and not pushy","fair price","in and out in under two hours","buy a new JEEP"]},"ChdDSUhNMG9nS0VJQ0FnSURrajhXVTV3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-service"],"problems":[]},"one_line_summary":"Customer gives a brief positive review praising the people and service at the dealership.","key_phrases":["Good people","good service"]},"ChdDSUhNMG9nS0VJQ0FnSURrZzZETDBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["John"],"services":[],"problems":[]},"one_line_summary":"Customer praises consistent positive experiences working with John at the dealership.","key_phrases":["always a pleasure to work with","treated us well","always"]},"ChdDSUhNMG9nS0VJQ0FnSURra1p1ODBnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["pricing","professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Trent","Kyle","Kevin"],"services":["vehicle-purchase","trade-in-pickup","financing","test-drive"],"problems":[]},"one_line_summary":"A customer drove from Indianapolis to purchase a Ram 1500 Rebel and had a pressure-free, exceptional buying experience with the sales team.","key_phrases":["absolutely no pressure","dream team","best vehicle purchase I have ever experienced","arranging to have my trade-in picked up at my home"]},"ChdDSUhNMG9nS0VJQ0FnSURrakxUbWdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Michael"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Michael provided a prompt, friendly, and knowledgeable greeting that left the customer eager to return.","key_phrases":["greeted us within minutes","friendly and knowledgeable","We'll be back"]},"ChdDSUhNMG9nS0VJQ0FnSUNraGVESGhBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with the staff and service at the dealership.","key_phrases":["Great staff and service"]},"ChdDSUhNMG9nS0VJQ0FnSUM0elBQdHBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","scheduling"],"entities":{"technicians":["Michael"],"services":["new-vehicle-purchase","jeep-compass-sales"],"problems":["first-time-car-buyer-nervousness"]},"one_line_summary":"First-time buyer had a smooth, pressure-free Jeep Compass purchase experience thanks to attentive salesman Michael Maxie.","key_phrases":["Michael Maxie took over the conversation and texted me directly","process was quick and went smoothly","not pushy when we were trying to make a decision","Ask for Michael Maxie"]},"ChZDSUhNMG9nS0VJQ0FnSURZdTh1Z01nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praised the dealership's service as timely and friendly.","key_phrases":["great timely friendly service","timely","friendly service"]},"ChZDSUhNMG9nS0VJQ0FnSURZNi0zRkt3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["punctuality","scheduling","problem_resolution","communication"],"entities":{"technicians":[],"services":["scheduled-repair","oil-change"],"problems":["repair-took-three-times-longer-than-estimated","promised-free-oil-change-coupon-never-received"]},"one_line_summary":"Customer experienced a repair that took three times longer than scheduled and was promised a free oil change coupon for the inconvenience but left without receiving it.","key_phrases":["1 hour scheduled repair, 3 hours to do","told would be given free oil change","left without being given any coupon"]},"ChdDSUhNMG9nS0VJQ0FnSURZMDVuTmpnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bob Poynter's dealership for genuinely caring about customers and resolving issues.","key_phrases":["really cares about their customers","making things right"]},"ChdDSUhNMG9nS0VJQ0FnSUNZd3V1dDNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","punctuality","professionalism"],"entities":{"technicians":[],"services":["warranty-repair","rattle-diagnosis"],"problems":["rattling-noise-underneath-vehicle","recurring-warranty-issue-not-covered-by-warranty"]},"one_line_summary":"The dealership went above and beyond by fixing a recurring issue out-of-warranty at no charge, citing customer appreciation.","key_phrases":["Fast quick service","finally found and fixed what was rattling","warranty didnt want to cover the reoccurring issue","the dealership fixed it anyway"]},"ChZDSUhNMG9nS0VJQ0FnSURZaW83OUdREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was satisfied with quality and speed of work and would recommend the dealership to others.","key_phrases":["done well and quickly","would recommend anyone to go"]},"ChdDSUhNMG9nS0VJQ0FnSURZcElLQXp3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer is pleased with the deal they received on their truck purchase.","key_phrases":["Picking up my trucks","Great deal"]},"ChdDSUhNMG9nS0VJQ0FnSURZc05yajNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Farrell"],"services":["service-department"],"problems":[]},"one_line_summary":"Customer had an awesome experience with a courteous service team, highlighting Farrell's great work.","key_phrases":["experience was awesome","Very courteous group","Farrell was so great"]},"ChdDSUhNMG9nS0VJQ0FnSURBNy1QMnJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rick","Nick"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer is very pleased with her car purchase and praises Rick and Nick for their great service.","key_phrases":["very pleased with my car","rick and nick they are awesome","the service is great"]},"ChZDSUhNMG9nS0VJQ0FnSUNZNjRHR0tREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"A repeat customer who has purchased two cars from the dealership over six years and considers it a good place.","key_phrases":["bought two cars","last 6 years","Goid place"]},"ChdDSUhNMG9nS0VJQ0FnSUNZMmFXUS13RRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["key-making","transmission-repair","lock-cylinder-replacement","tpm-sensor-service","diagnostics"],"problems":["key-needed-to-be-made-for-dodge-avenger","pt-cruiser-transmission-issue","pacifica-broken-lock-cylinder"]},"one_line_summary":"Customer describes three separate incidents of misdiagnosis and unnecessary repair recommendations, ultimately costing $565 with no resolution on the Pacifica.","key_phrases":["don't have a clue on diagnostics","throw another part at it","$30.00 wire that needed fixed","Save your money and go somewhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNE1YUnNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Michael","Kyle"],"services":["ram-truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer drove from Indianapolis to Seymour after a positive email interaction with Michael Maxie, praising his knowledge, straightforward approach, and the smooth deal finalized with Kyle.","key_phrases":["straight forward approach was refreshing","worth the drive","great job explaining the features","a great asset to the Poynter Group"]},"ChZDSUhNMG9nS0VJQ0FnSURvajREa1JREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Gray","Trent"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises Gray Nelson and Trent Turner for their teamwork and dedication in helping her find and purchase a new car.","key_phrases":["Gray did a great job pointing Trent in the right direction","Trent was making sure I went home in a new car","I love my new car"]},"ChZDSUhNMG9nS0VJQ0FnSURvbzZMWlNREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic positive review praising the people and their work.","key_phrases":["Good people","good job"]},"ChZDSUhNMG9nS0VJQ0FnSURvLUp1RVZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism","scheduling"],"entities":{"technicians":["Trent"],"services":["vehicle-sales","vehicle-inspection"],"problems":[]},"one_line_summary":"Sales rep Trent Turner went above and beyond with after-hours communication and on-site vehicle inspection to make the deal easy.","key_phrases":["went above and beyond","responding to text after business hours","made arrangements for me to thoroughly inspect the vehicle","made it easy to do business and make the deal"]},"ChZDSUhNMG9nS0VJQ0FnSURvLUx6eEtREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["jeep-repair","loaner-vehicle","vehicle-maintenance"],"problems":["unspecified-car-repairs-requiring-multi-day-service"]},"one_line_summary":"Customer visited twice in three months for multi-day repairs and was highly satisfied with reasonable pricing, excellent customer care, and complimentary loaner Jeeps.","key_phrases":["completely satisfied on both occasions","given a vehicle to use","customer care beats all","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURvLU1UaTRnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing","problem_resolution"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises friendly service, transparent pricing, and confidence in post-sale support.","key_phrases":["Good customer service","Friendly and up front on prices","take care of you after the sale"]},"ChdDSUhNMG9nS0VJQ0FnSURvd0xpdzh3RRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["diesel-repair"],"problems":["poor-diesel-service-quality"]},"one_line_summary":"Customer strongly advises against using this dealership for diesel vehicle repairs.","key_phrases":["Never have them work on a diesel"]},"ChZDSUhNMG9nS0VJQ0FnSUNvejlEYVB3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer highly recommends Bob Poynter as a great place to buy a truck.","key_phrases":["Great place to buy a truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNveDZIazNRRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The review contains incoherent text with no substantive feedback about the dealership.","key_phrases":["gracious time","a little hype","have a blast"]},"ChZDSUhNMG9nS0VJQ0FnSUNvLTltck9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Trent"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Trent Turner for consistently delivering a great experience and finding solutions.","key_phrases":["always a great experience","finds a way to get it done","working with Trent Turner"]},"ChdDSUhNMG9nS0VJQ0FnSUNveUlySS1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Pat","Joyce"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Pat and Joyce for their great work and treating customers right, strongly recommending the dealership.","key_phrases":["great people","do great work","treat people right","recommend this place always"]},"ChdDSUhNMG9nS0VJQ0FnSUNvazZ1dmpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Kevin"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Kevin for helping her find a truck within her desired price range and highly recommends the dealership.","key_phrases":["Kevin was a great help","what I wanted to pay","find the truck I loved","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNvb19mdEtnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"A repeat buyer praises the friendly, knowledgeable staff at Bob Poynter for their assistance with purchasing a new Jeep.","key_phrases":["Second time buyer","staff is always friendly","knowledgeable and care about us the customer","assistance with the new Jeep"]},"ChdDSUhNMG9nS0VJQ0FnSURJbC1MeHF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience working with Kevin on a vehicle deal and plans to return for future purchases.","key_phrases":["Kevin was awesome to work with","great deal worked out","will be returning to Poynters","future vehicle purchases"]},"ChdDSUhNMG9nS0VJQ0FnSUNvb2J1Ujd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Michael"],"services":["new-car-purchase","jeep-renegade-sale"],"problems":[]},"one_line_summary":"Customer was highly impressed with salesman Michael Maxie's responsiveness and communication throughout the process of purchasing a new Jeep Renegade.","key_phrases":["super impressed with Michael Maxie","quickly responded to my email","had me all but ready to roll","first new car purchase a great one"]},"ChdDSUhNMG9nS0VJQ0FnSUNva2JqZ3ZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":["Michael"],"services":["vehicle-sales","test-drive"],"problems":[]},"one_line_summary":"Salesperson Michael delivered exceptional, time-conscious customer service by having vehicles ready for a test drive ahead of the customer's visit.","key_phrases":["fantastic old fashioned customer service","went above and beyond","conscientious effort in making all things ready","really impressed us"]},"ChdDSUhNMG9nS0VJQ0FnSUNva1ppdWxRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["online-vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer completed an online vehicle purchase with delivery 3 hours away and praised the speed of the paperwork process.","key_phrases":["online purchase","delivered 3 hrs away","fastest paperwork ever to buy a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNvaG9LdGVnEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["courtesy","scheduling","problem_resolution","communication"],"entities":{"technicians":["Rod"],"services":["warranty-service"],"problems":["warranty-expired-by-154-miles-due-to-dealership-canceled-appointments","rude-treatment-on-phone"]},"one_line_summary":"Dealership canceled two appointments causing the warranty to lapse by 154 miles, and a staff member named Rod was repeatedly rude when the customer sought resolution.","key_phrases":["extremely rude to my wife on the phone","canceled two of our appointments","warranty was up by 154 miles","wouldn't work with us at all"]},"ChdDSUhNMG9nS0VJQ0FnSUNvMnVUbDh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the service department staff as the best they've ever worked with.","key_phrases":["best i have ever worked with","people in service","Keep up the great work"]},"ChZDSUhNMG9nS0VJQ0FnSUNvMnVpNFZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for its outstanding and friendly service.","key_phrases":["Outstanding and friendly service"]},"ChZDSUhNMG9nS0VJQ0FnSURJME4zV09BEAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["communication","responsiveness","cleanliness"],"entities":{"technicians":[],"services":["vehicle-inspection","parts-order"],"problems":["part-needed-for-repair","no-notification-when-part-arrived-after-2-months"]},"one_line_summary":"Customer appreciated the waiting area but was frustrated by a 2-month wait for a part with no call when it arrived.","key_phrases":["Nice waiting area for service","waiting for about 2 months","they never called me","Payed $60 inspection costs"]},"ChdDSUhNMG9nS0VJQ0FnSURJMzRiNzRRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Farrell"],"services":[],"problems":[]},"one_line_summary":"Customer praised Farrell for providing great customer service.","key_phrases":["Great customer service","provided by Farrell"]},"ChdDSUhNMG9nS0VJQ0FnSURJLTZtT3pBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with friendly staff and great deals, giving a strong recommendation.","key_phrases":["Great experience","Very friendly helpful people","very great deals","100% recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURJanUzWExnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","pricing","courtesy","professionalism"],"entities":{"technicians":["John"],"services":["used-car-sales","trade-in-appraisal"],"problems":[]},"one_line_summary":"Customer had a positive dealership experience with transparent communication and a fair trade-in offer while considering a used vehicle.","key_phrases":["open about the vehicle and the issues","very fair trade in value","dealership experience was positive all the way around"]},"ChdDSUhNMG9nS0VJQ0FnSURJcXRYczFRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":["overcharging-or-unfair-pricing"]},"one_line_summary":"Customer left a one-word negative review calling the dealership a rip off.","key_phrases":["Rip off"]},"ChdDSUhNMG9nS0VJQ0FnSUNJNzlqbDdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer consistently praises the friendly and warm customer service and highly recommends the dealership.","key_phrases":["wonderful customer service","friendly and warm","highly recommend","always had"]},"ChdDSUhNMG9nS0VJQ0FnSURRbzRiMjZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Trent"],"services":[],"problems":[]},"one_line_summary":"Customer praises salesperson Trent Turner for being attentive and efficient.","key_phrases":["very attentive and efficient","Trent Turner"]},"ChZDSUhNMG9nS0VJQ0FnSUNJamF6c2FREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter's for consistently quick and efficient vehicle service.","key_phrases":["quick, efficient job","as always"]},"ChZDSUhNMG9nS0VJQ0FnSUNJaGYtT1VREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kevin"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises knowledgeable salesman Kevin and loves the vehicle purchased at Bob Poynter.","key_phrases":["knowledgeable salesman","love the vehicle we bought","Everyone should check out","talk to Kevin Thias"]},"ChdDSUhNMG9nS0VJQ0FnSUNJMnNXQmxBRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":[],"services":["service-appointment"],"problems":["long-wait-time","communication-error"]},"one_line_summary":"Customer experienced a longer than expected wait due to a communication error shared between both parties.","key_phrases":["waiting was too long","error communication","both our faults"]},"ChdDSUhNMG9nS0VJQ0FnSUNJNm9mT2dRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the dealership for its fast and friendly service.","key_phrases":["Very fast","very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUNJa3V6QVJREAE":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["used-vehicle-inspection","brake-service"],"problems":["brakes-making-warning-sounds-despite-paperwork-showing-brake-work-completed","vehicle-needed-additional-work-after-pre-sale-inspection"]},"one_line_summary":"Customer praises staff but is concerned that the purchased vehicle still needed work, especially unresolved brake issues despite dealer paperwork indicating brakes were serviced.","key_phrases":["The people are great","still needed work after being inspected","brakes are making warning track sounds","dealer paperwork shows the brakes were done"]},"ChZDSUhNMG9nS0VJQ0FnSURBdWVqM1F3EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["dishonest-business-practices","attempted-deception"]},"one_line_summary":"Customer accuses the dealership of lying and attempting to deceive them, strongly warning others to avoid the business.","key_phrases":["DO NOT SUPPORT THIS CROOKED PLACE","Lied And Tried To Trick Us"]},"ChZDSUhNMG9nS0VJQ0FnSURRcUxLQkdREAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["bait-and-switch-pricing","advertised-price-significantly-lower-than-actual-selling-price","deceptive-sales-practices","mistreatment-of-women-customers"]},"one_line_summary":"Customer accuses the dealership of bait-and-switch tactics, listing vehicles over $5,000 below actual selling price and engaging in dishonest, discriminatory sales practices.","key_phrases":["Bait And Switch Place","pricing error over $5,000 more","knowingly lying to people","treating women badly"]},"ChZDSUhNMG9nS0VJQ0FnSUN3eHM3bGNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Pat","Tudor"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praised excellent and friendly service, specifically highlighting staff members Pat and Tudor.","key_phrases":["Excellent customer service","very friendly and helping","especially Pat and Tudor"]},"ChdDSUhNMG9nS0VJQ0FnSUNBc09iaC1nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-sale"],"problems":[]},"one_line_summary":"Customer was very pleased with the salesman and would recommend this dealership for buying a car.","key_phrases":["very pleased with the salesman","sold me my new car","recommend someone a place to buy a car"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMWRxa2ZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises fantastic service associates and timely completion of service as promised.","key_phrases":["fantastic service associates","on time as promised"]},"ChdDSUhNMG9nS0VJQ0FnSURBM09DLTFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for its friendly staff and fast service.","key_phrases":["Friendly","fast service"]},"ChZDSUhNMG9nS0VJQ0FnSURncUp5bVVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A first-time customer was impressed by the staff going above and beyond to help her.","key_phrases":["went above and beyond","weren't a regular customer","these people are great"]},"ChdDSUhNMG9nS0VJQ0FnSURBcnZEVzhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","communication","scheduling"],"entities":{"technicians":["John","Kyle"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises salesman John for handling multiple clients efficiently and finance manager Kyle for a quick, pressure-free finance process.","key_phrases":["very hard worker","managed to take care of everyone timely","wasn't pushy with products","handled within minutes"]},"ChdDSUhNMG9nS0VJQ0FnSURBeWJtV3RRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["vehicle-repair"],"problems":["car-trouble"]},"one_line_summary":"Customer had car trouble and was very pleased with how the dealership handled it.","key_phrases":["Had trouble with car","they were GREAT"]},"ChdDSUhNMG9nS0VJQ0FnSUNBNGV2Qm9RRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a scheduled appointment and was pleased with the timely service.","key_phrases":["great service","had an appt","in and out in reasonable amount of time"]},"ChZDSUhNMG9nS0VJQ0FnSURBbU95MkRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":["John"],"services":["test-drive","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding dealership experience with salesman John, praising the welcoming atmosphere and flexibility during a test drive of a Mustang.","key_phrases":["best experience we've had at a dealership","let us take the car out to have lunch","very pleasant atmosphere","highly recommend giving them a call"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cmJ1Z0VREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Michael"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a pleasant, pressure-free car shopping experience with salesperson Michael Maxie at Bob Poynter Seymour.","key_phrases":["very pleasant experience","never tried to pressure us","accommodating to our every concern","highly recommend Michael and the dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURBbmFYanJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the friendly, on-time service and would recommend the dealership to anyone.","key_phrases":["Great friendly service","on time every time","recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNBcXFhWHpBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with the staff and service at the dealership.","key_phrases":["Great guys to work with","Great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNnME5uWk1nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Michael"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Michael Maxie and his family for making the car-buying process fast, easy, and enjoyable.","key_phrases":["made purchasing my new vehicle painless","in and out within a hour","Best car buying experience I've had","whole maxie family deserves major raises"]},"ChZDSUhNMG9nS0VJQ0FnSURRak5Qc1ZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Bob Poynter for consistently great service, short wait times, and comfortable treatment with no complaints.","key_phrases":["always have great service","treated very well","wait is never really long","always made comfortable"]},"ChZDSUhNMG9nS0VJQ0FnSURRdjdHWE5BEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","communication","scheduling","pricing","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["used-vehicle-purchase","vehicle-inspection","loaner-vehicle","vehicle-repair"],"problems":["worn-brakes","wiring-system-malfunction","turn-signals-and-hazard-lights-not-working","alignment-needed","steering-rack-replacement-needed","battery-replacement"]},"one_line_summary":"Customer bought a used van with under 30,000 miles that quickly developed multiple serious mechanical issues, and the dealership offered inadequate loaner accommodations and wanted to charge over $1,000 for repairs.","key_phrases":["brakes already 80% worn","wiring system is malfunctioning","loaner vehicle was a Fiat","charge me over $1000 to fix everything"]},"ChZDSUhNMG9nS0VJQ0FnSUNnNzhlcWZ3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Mike"],"services":["jeep-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer praises Mike and the sales staff for making the Jeep purchase fast and efficient, completing everything including a test drive in just one hour.","key_phrases":["helped us purchase our Jeep quickly","spent a total of an hour","including test drive","sales staff at Bob Poynter"]},"ChdDSUhNMG9nS0VJQ0FnSUNBOElPTW5RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["warranty-repair","recall-repair"],"problems":["headrest-issue","recall-issue"]},"one_line_summary":"Customer praises Bob Poynter for successfully handling a warranty headrest repair and a recall issue on their 2017 Pacifica van.","key_phrases":["great to fix a headrest under warranty","recall issue","very helpful from the beginning"]},"ChdDSUhNMG9nS0VJQ0FnSURncllxeTJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["John"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and quick car-buying process, highlighting salesperson John Wiethoff as fantastic to work with.","key_phrases":["Incredibly friendly sales and service department","quick car purchase","nothing but positive comments","Fantastic to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURRNjRUZWl3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by the supportive and communicative sales team after a disappointing experience at another dealer.","key_phrases":["big surprise about the support","clearly and availability of the sales team","went to another dealer","I recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbTdYYmdBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Trent"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Salesperson Trent successfully delivered exactly what the customer was looking for.","key_phrases":["knew what I wanted","made it happen"]},"ChdDSUhNMG9nS0VJQ0FnSURBajdhYXpBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":[]},"one_line_summary":"Customer had a quick and pleasant oil change experience.","key_phrases":["fast and friendly","oil change"]},"ChdDSUhNMG9nS0VJQ0FnSUN3NFBtMDF3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","problem_resolution","cleanliness","courtesy"],"entities":{"technicians":[],"services":["gasket-repair","loaner-vehicle"],"problems":["gasket-repair-delayed-due-to-parts-order","no-notification-about-parts-delay","unclean-loaner-vehicles-provided"]},"one_line_summary":"Customer experienced poor communication, unprofessional treatment, and was given dirty loaner vehicles after a simple gasket repair turned into an extended, unannounced delay.","key_phrases":["treat you like you are an idiot","never notified about","loaner truck covered in mud","stains all over the interior"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeHUzQ2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Micheal"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer had an amazing truck-buying experience and praised salesperson Micheal for helping her find exactly what she wanted.","key_phrases":["amazing experience buying a truck","Micheal did a great job","helping me find what I wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURnMXBtRXlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Clint","Jd"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Couple drove from Louisville to purchase an online-found vehicle and had an excellent experience with Clint in sales and JD in financing.","key_phrases":["experience was great from start to finish","JD was awesome in financing","will certainly be back when purchasing our next vehicle","made the drive from Louisville"]},"ChdDSUhNMG9nS0VJQ0FnSUN3OW9IRnN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Joyce"],"services":["vehicle-service","road-trip-assistance"],"problems":["unexpected-car-problem-during-road-trip","bad-news-delivered-about-vehicle-condition"]},"one_line_summary":"Customer praises service advisor Joyce and the whole team for their caring attitude and for resolving a serious vehicle issue during a road trip.","key_phrases":["Amazing people, great service","can't say enough good things about Joyce","Clearly she cares","made it all work out"]},"ChdDSUhNMG9nS0VJQ0FnSUN3X29qa293RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","warranty-service"],"problems":["issues-with-purchased-car"]},"one_line_summary":"Customer had post-purchase car issues that the dealership resolved satisfactorily, leaving them grateful for the treatment received.","key_phrases":["had issues with a car I purchased","they made it right","grateful for the treatment we received"]},"ChZDSUhNMG9nS0VJQ0FnSURRanJfQUJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["vehicle-trade-in","new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth same-day trade-in and new vehicle purchase experience.","key_phrases":["Great place","trade in and drive away","new vehicle the same day"]},"ChZDSUhNMG9nS0VJQ0FnSURnd2FDcFhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Trent"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful experience at Bob Poynter and gives a special shoutout to Trent for his help.","key_phrases":["Absolutely wonderful guys","highly recommend Poynter","special thanks to Trent","all the help"]},"ChZDSUhNMG9nS0VJQ0FnSURRbHV5NEtnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":[],"services":["car-service"],"problems":[]},"one_line_summary":"Customer praised the staff for being very nice and getting their car in quickly.","key_phrases":["very nice","got my car in very quickly"]},"ChZDSUhNMG9nS0VJQ0FnSUNncC1uOU9nEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership for being prompt, friendly, and timely in their responses.","key_phrases":["prompt and friendly","respond back in a timely mannor"]},"ChdDSUhNMG9nS0VJQ0FnSURBMF9LcjZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises excellent service, smooth transaction, family-friendly atmosphere, and great vehicle selection.","key_phrases":["EXCELLENT Customer Service","Smooth and Easy Transaction","Very Family Friendly","Work Hard to get the vehicle you want"]},"ChdDSUhNMG9nS0VJQ0FnSURnbzdmSzFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer felt well-treated, with all questions answered and a friendly interaction.","key_phrases":["treated very good","answered all my questions","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURRejlubjlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises on-time completion and staff who go the extra mile to ensure a positive experience.","key_phrases":["completed on time, as stated","go the extra mile","employees seem to enjoy their work","good experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNRN3I3Q093EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","seat-repair","loaner-car"],"problems":["tears-in-seat"]},"one_line_summary":"Customer had a positive buying experience with friendly staff and a seat tear issue resolved quickly and satisfactorily.","key_phrases":["sales staff was friendly","2 tears in the seat were resolved","given a lot car while the work was completed","happy from sales to service"]},"ChdDSUhNMG9nS0VJQ0FnSUNnOXVpTWlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent vehicle purchase experience with nothing to improve.","key_phrases":["Excellent experience","Could not have anything more to improve my purchase"]},"ChZDSUhNMG9nS0VJQ0FnSURnbHJ1WlZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":["John"],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer drove 2 hours and got a great deal on their first brand new truck from John.","key_phrases":["drove 2 hours","great deal","first brand new truck","Thanks John"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdmNYMVpnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["service-visit"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by how quickly their service visit was completed.","key_phrases":["in and out quicker than I expected"]},"ChdDSUhNMG9nS0VJQ0FnSUNBa2Q3X3pnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a positive experience praising the friendly staff and great service.","key_phrases":["Friendly","great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNBNnBxVGNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer had a wonderful, fast, and helpful service experience at the dealership.","key_phrases":["absolutely wonderful service","fast kind and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURneDg3OHBnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer felt the dealership exceeded expectations and went above and beyond for them.","key_phrases":["went above and beyond","really went above and beyond for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNBb3NHR0t3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for its fast and friendly service.","key_phrases":["Fast friendly service"]},"ChdDSUhNMG9nS0VJQ0FnSUNReUlhRnh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience, describing staff as nice and helpful.","key_phrases":["Super nice and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSURnd05xWklnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer was pleased with the quality of work and communication during their service experience.","key_phrases":["did good work","communicated well","pleased with my experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMFpldk53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-service"],"problems":[]},"one_line_summary":"Customer has had consistently positive experiences at Bob Poynter since purchasing a vehicle in 2016 and plans to return for their next purchase.","key_phrases":["no negative experiences","polite and friendly","return to this dealership for service","definitely be my first choice"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MElXRjVRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership staff for being very professional and courteous.","key_phrases":["Very professional","curtious"]},"ChdDSUhNMG9nS0VJQ0FnSUNnLTRMcDJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["oil-change","vehicle-sales"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Bob Poynter for honest no-pressure sales, affordable oil changes, and excellent service.","key_phrases":["every vehicle in my driveway is from a Bob Poynter dealership","absolutely fantastic","no pressure what so ever","the service department is excellent"]},"ChZDSUhNMG9nS0VJQ0FnSURBamZLdEJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Rick","Nick"],"services":["used-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer purchased two used vehicles and highly praises Rick and Nick for being professional and non-pushy compared to other dealerships.","key_phrases":["highly recommend Rick Cadle","very professional down to earth","not pushy like a lot of sales people","purchased a 2014 dodge ram and a 2013 jeep"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNWJ2ZUdBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rick"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Salesman Rick went out of his way to assist the customer and family on a cold day, earning high praise.","key_phrases":["very nice salesman and very helpful","went out of his way to be of assistance","really cold out"]},"ChdDSUhNMG9nS0VJQ0FnSURnczlUWDFBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff at Bob Poynter as excellent and five-star people.","key_phrases":["Excellent people","great people","five star people"]},"ChZDSUhNMG9nS0VJQ0FnSURnN0pTWWJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises great, friendly service and highly recommends the Bob Poynter Dodge Seymour location for new vehicle purchases.","key_phrases":["Great customer service","very friendly","highly recommend","looking for a new vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNRbTdMUFJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","responsiveness"],"entities":{"technicians":["Trent","Nick","Randy"],"services":["new-vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer praises Trent, Nick, and Randy for quickly finding a vehicle within budget and offering a great trade-in price.","key_phrases":["quick to help me find just what I was looking for","great price on my trade","deal went smoothly","will certainly check with Bob Poynter of Seymour first"]},"ChdDSUhNMG9nS0VJQ0FnSUNnNWF2Yl9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":["small-unspecified-issue-post-purchase"]},"one_line_summary":"Customer had a quick, pain-free buying experience and praised the dealer's immediate and professional handling of a minor issue.","key_phrases":["quick, pain free experience","taken care of immediately and professionally","would recommend this dealer to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURnczUyajR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the Poynter team for being professional, honest, and making the buying process easy and enjoyable.","key_phrases":["best that I have ever dealt with","honest and forthcoming on all aspects","keeping it fun","earned our trust and our business"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMThYR0NREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience, feeling respected and fully satisfied with what they requested.","key_phrases":["had a blast","treated me with the most respect","gave me everything I asked for"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaE1Ec1lREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":["Rick"],"services":["jeep-wrangler-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had such a positive buying experience purchasing a Jeep Wrangler that they returned the next day to buy a second Jeep.","key_phrases":["staff is very professional and knowledgeable","Rick was accommodating and generous","enjoyed our buying experience so well","went back the next day and bought a second Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSUN3akt6NlRnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":["Kevin"],"services":["used-truck-purchase"],"problems":[]},"one_line_summary":"Customer and husband had a positive truck-buying experience with Kevin T., getting the price they wanted and finding the staff friendly and easy to work with.","key_phrases":["got the truck for the price we wanted","extremely friendly and easy to work with","as enjoyable as possible","would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNBZ2VDQVRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Trent","Nick"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a great vehicle-buying experience thanks to a non-pushy salesman and helpful finance manager.","key_phrases":["great experience","easy to work with","not pushy","would recommend this dealership again and again"]},"ChdDSUhNMG9nS0VJQ0FnSUN3dVA2SXFBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Kevin","Nick"],"services":["car-purchase","vehicle-selection"],"problems":[]},"one_line_summary":"Customer praises Kevin and Nick for their friendly, professional approach and attentive listening during the car-buying process.","key_phrases":["Kevin and Nick were terrific","Friendly, but professional","Kevin listened to desires","I would recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSURBbWItVjlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for knowledgeable, friendly, and eager-to-help service.","key_phrases":["Spot on service","very knowledgable","friendly and eager to help"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dE9HV0V3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer appreciated the small-town dealership atmosphere and competitive pricing.","key_phrases":["Small Town car dealership","good price"]},"ChdDSUhNMG9nS0VJQ0FnSUNnN0lPa2dRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["sales"],"problems":[]},"one_line_summary":"Customer praised the fast service with an appointment and the friendly sales staff.","key_phrases":["fast service with appointment","friendly sales staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNBM3YyQ1B3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kevin"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Kevin for his extensive vehicle knowledge and enjoyable car-buying experience, recommending him for a raise and promotion.","key_phrases":["very knowledgeable about all vehicles","called someone to come answer our question","very enjoyable car shopping experience","Give Kevin a raise and promotion"]},"ChZDSUhNMG9nS0VJQ0FnSUNRcXN5b09nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer received a great deal on a new Jeep with a strong trade-in offer and praised the smooth, pleasant buying experience.","key_phrases":["fantastic deal on my new Jeep","really good trade in value","made the tedious buying process a breeze","GREAT dealership"]},"ChZDSUhNMG9nS0VJQ0FnSURRdkp5LU5BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","oil-change"],"problems":[]},"one_line_summary":"Customer is happy with their Jeep purchase and praises the quick oil change service and friendly staff.","key_phrases":["Great place to buy","get u in quick to change your oil","nice folks"]},"ChdDSUhNMG9nS0VJQ0FnSUN3NGFyUnJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["jeep-rally","jeep-invasion-event","wrangler-sales"],"problems":[]},"one_line_summary":"Customer praises the dealership for hosting a successful first Jeep Rally with 80 attendees and highlights their large Wrangler selection and wonderful staff.","key_phrases":["gets the Jeep culture","first Jeep Invasion rally","best and largest selection of Wranglers","wonderful people"]},"ChdDSUhNMG9nS0VJQ0FnSURndHVqZ3h3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a good experience with a nice salesman at the dealership.","key_phrases":["good","nice sales man"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MHZYeEN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jb","Will","John"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding experience purchasing a new vehicle and gives special thanks to JB, Will, and John for their help.","key_phrases":["true great one","awesome group of folks","special thanks to JB, Will & John","couldn't ask for more"]},"ChdDSUhNMG9nS0VJQ0FnSUNBaXVybmpBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["truck-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for consistently fast truck service and friendly staff.","key_phrases":["get truck in and out quickly","always friendly","all ways get truck in"]},"ChZDSUhNMG9nS0VJQ0FnSUNBOU5pTUdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":["Trent","Nick"],"services":["new-vehicle-purchase","truck-sales"],"problems":[]},"one_line_summary":"A repeat customer praises Trent Turner and Nick Courson for making their second Dodge Ram truck purchase easy, pressure-free, and a great deal.","key_phrases":["great deal","no high pressure","gave 100% to make sure we were completely satisfied","buying experience once again very easy and enjoyable"]},"ChZDSUhNMG9nS0VJQ0FnSUN3LXBIeE5BEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","jeep-sales"],"problems":[]},"one_line_summary":"A friendly salesman helped the customer find and purchase their first Jeep after an extensive four-day search.","key_phrases":["very friendly","4 days of trying to find what i was looking for","help me narrow my search down","my very first jeep"]},"ChdDSUhNMG9nS0VJQ0FnSUNnNExHVzBRRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in","service-department","first-responder-discount"],"problems":["unable-to-get-first-responder-discount-on-vehicle-under-38-000","no-trade-in-value-offered","better-pricing-found-at-competitor-in-indianapolis"]},"one_line_summary":"Customer praised the service department but was dissatisfied with pricing and trade-in value, ultimately purchasing a Ram 2500 for less at an Indianapolis dealership.","key_phrases":["couldn't get anything there under $38,000","purchase a 2017 Ram 2500 Tradesman for a few thousand less","wouldn't give me anything for my trade","Service department was great"]},"ChdDSUhNMG9nS0VJQ0FnSURROEstd3pnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a friendly and knowledgeable experience and plans to return for future purchases.","key_phrases":["Very Friendly","Knowledgeable","Will buy from them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMExuXzZBRRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["courtesy","cleanliness","pricing"],"entities":{"technicians":[],"services":["loaner-vehicle","engine-replacement","warranty-repair"],"problems":["old-motor-required-replacement","replacement-motor-was-dirty","warranty-did-not-cover-new-motor"]},"one_line_summary":"Customer was treated well and given a loaner vehicle, but was disappointed that the replacement motor was dirty and that their warranty did not cover a new one.","key_phrases":["treated very well","very nice vehicle to drive","motor that was put in was so dirty","warranty didn't pay for a new motor"]},"ChZDSUhNMG9nS0VJQ0FnSURRLXB1WlBBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for fast and friendly service.","key_phrases":["Fast and friendly service","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMGNDY01nEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy"],"entities":{"technicians":["John"],"services":["truck-purchase"],"problems":[]},"one_line_summary":"Customer was very pleased with the staff, especially John, who assisted in buying a new truck.","key_phrases":["very pleased by all the people","assisted us in buying our new truck","specially john"]},"ChdDSUhNMG9nS0VJQ0FnSURBa0xPOW1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Kevin"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Kevin for being courteous, friendly, and securing a great deal.","key_phrases":["Courteous, friendly","gave us a great deal","Kevin is awesome","Exceptional service"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bDdMUWd3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer notes that the service department has been improving in meeting customer needs.","key_phrases":["getting much better","taking care of the needs of the customer","service department"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a19UcWxRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Trent"],"services":[],"problems":[]},"one_line_summary":"Customer praises Trent Turner for doing a great job.","key_phrases":["did a great job","Trent Turner"]},"ChdDSUhNMG9nS0VJQ0FnSURneUxMRGpBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":["jeep-purchase","vehicle-ordering"],"problems":[]},"one_line_summary":"Customer praised consistent communication during the ordering process and found all staff to be very helpful when buying a Jeep.","key_phrases":["stayed in contact throughout the entire ordering process","all of the staff was very helpful","great place to buy a Jeep"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNmRtZEZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Trent","Nick"],"services":["vehicle-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience, praising salesman Trent Turner and finance associate Nick for their helpfulness.","key_phrases":["Excellent experience","Helped use out in anyway possible","excellent help","Nick the financial guy"]},"ChZDSUhNMG9nS0VJQ0FnSUNBeDlDRkRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer drove a long distance after a great phone experience and was equally impressed in person, leaving with a used car at a great price.","key_phrases":["professional and personal way","long drive up to see these folks","great used car at a great price","Professional. Courteous. Friendly."]},"ChZDSUhNMG9nS0VJQ0FnSUNBbzRyQ2V3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["air-conditioner-repair"],"problems":["air-conditioner-not-fixed-after-5-days-in-shop"]},"one_line_summary":"Customer brought their van in for air conditioner repair but it remained unresolved at the dealership five days later.","key_phrases":["air conditioner fixed","still have it 5 days later","took my van there"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dE1pQ0RREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["auto-loan","new-car-purchase"],"problems":[]},"one_line_summary":"A first-time buyer had a stress-free experience, got a great auto loan deal, and plans to return as a repeat customer.","key_phrases":["buying my first car a very good experience","minimal stress","great deal for my first auto loan","will be a repeat customer"]},"ChZDSUhNMG9nS0VJQ0FnSUNBM09EYWRREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the dealership worth a 3-hour drive and highly recommends it as a great place to buy a car.","key_phrases":["Great Place to buy a car","Well worth the 3 hour trip"]},"ChdDSUhNMG9nS0VJQ0FnSURRdFpHSnVnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer reports a very good service experience at the dealership.","key_phrases":["service was very good"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdTVLamJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer describes an easy, pressure-free vehicle purchase and plans to return.","key_phrases":["Friendly, honest, fair, no pressure","Easiest vehicle purchase I've ever made","Will definitely go back"]},"ChdDSUhNMG9nS0VJQ0FnSURBN2FxQmlBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive sales experience during a recent vehicle purchase.","key_phrases":["Great sales support","recent purchase"]},"ChZDSUhNMG9nS0VJQ0FnSUNneHR2QURBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and enjoyable car buying experience at the dealership.","key_phrases":["great car buying experience","very easy to deal with"]},"ChdDSUhNMG9nS0VJQ0FnSURBa3Azbzh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":["Trent","Nick"],"services":["vehicle-trade-in","pre-owned-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer drove nearly five hours and was highly satisfied with transparent pricing and upfront communication from Trent and Nick.","key_phrases":["drove nearly five hours","completely up front about everything","no surprises","Very great prices"]},"ChZDSUhNMG9nS0VJQ0FnSUNRbzdIVVRnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent, low-pressure experience buying a Jeep with friendly staff and great service.","key_phrases":["excellent experience buying a jeep","low pressure","friendly staff","awesome service"]},"ChdDSUhNMG9nS0VJQ0FnSURnX2YzTGp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["jeep-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive Jeep buying experience with a friendly and pleasant sales team.","key_phrases":["very nice experience","sales team was super friendly","pleasure to buy from them","will definitely go back"]},"ChZDSUhNMG9nS0VJQ0FnSURReHByUUxnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["new-vehicle-sales","fiat-sales"],"problems":[]},"one_line_summary":"Customer praises the friendly, non-aggressive sales staff and great pricing on new Fiats.","key_phrases":["Friendly Sales staff","not aggressive like Indy","Great price on new Fiats","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURRNzYzSFRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","dodge-ram"],"problems":[]},"one_line_summary":"Customer had a great experience with the sales team and loves their new Dodge Ram.","key_phrases":["Great sales team","worked well with us","love our new Dodge Ram"]},"ChZDSUhNMG9nS0VJQ0FnSUNndk83aVBREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["vehicle-service","auto-loan"],"problems":[]},"one_line_summary":"A loyal customer since 1998 praises Bob Poynter's for consistently friendly staff, knowledgeable service, and reasonable pricing.","key_phrases":["done business with Bob Poynters since 98","always friendly, knowledgeable","very reasonably priced","would recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MDdpcG93RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the staff and highlights the dealership's ability to beat competitor deals.","key_phrases":["Great people","beat any deal around"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNVk2VUZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","responsiveness"],"entities":{"technicians":["Trent"],"services":["new-vehicle-purchase","trade-in-valuation"],"problems":[]},"one_line_summary":"Customer drove from Indianapolis to purchase a Jeep Wrangler and praised salesman Trent for transparency, communication, and above-Blue-Book trade-in value.","key_phrases":["best dealer experience buying a new vehicle","above Blue Book value for my trade","buying experience quick, with no surprises","answered all my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNnMnQyMjNBRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["courtesy","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["100k-mile-tune-up"],"problems":["decreased-fuel-efficiency-after-tune-up","slow-service"]},"one_line_summary":"Customer found staff friendly but experienced slow service and a drop in fuel efficiency following a 100,000-mile tune-up.","key_phrases":["Nice and friendly staff","Service was slow","gas milage is down about 5 miles per gallon","100 thousand miles tune-up"]},"ChZDSUhNMG9nS0VJQ0FnSURnX05lY1hREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["vehicle-service","shuttle-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with quick responses, quality work, and transportation assistance to and from work.","key_phrases":["quick to respond to my questions","did quality work","assisted in getting me to and from work","good experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN3NTZpUVJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["recall-service"],"problems":["vehicle-recall"]},"one_line_summary":"The staff handled a vehicle recall conscientiously and efficiently.","key_phrases":["very conscientious","preserving my vehicles quality","expedited the recall"]},"ChdDSUhNMG9nS0VJQ0FnSUNneS1fNjlnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer had a quick and positive service experience at the dealership.","key_phrases":["Great service","in and out"]},"ChdDSUhNMG9nS0VJQ0FnSURRN1ozbDV3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the dealership for friendly staff, prompt service, and a customer-focused approach.","key_phrases":["Good folks","timely service","customer driven"]},"ChZDSUhNMG9nS0VJQ0FnSURBNDRLNUVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient car-buying experience with favorable monthly payment terms and plans to return for future purchases.","key_phrases":["get the monthly payment we wanted","made the process easy and efficient","will defiantly be back","next vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUN3eS1IX093EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praised the dealership for great vehicle prices and a pleasant buying experience.","key_phrases":["great prices on vehicles","good to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURRMU8ySWJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["jeep-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer drives over an hour from Indianapolis to buy Jeeps at Bob Poynter due to superior service, pricing, and courtesy compared to other dealerships.","key_phrases":["none of them compare","driven down to Seymour to buy my last 2 Jeeps","service, sales, courtesy, accommodation and price","love over an hour away"]},"ChZDSUhNMG9nS0VJQ0FnSURReE12Y0hBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer was satisfied with the quality and speed of the service.","key_phrases":["good job","done in a short time line"]},"ChdDSUhNMG9nS0VJQ0FnSUN3LXEyc3NnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer has purchased two new vehicles from Bob Poynter Dodge and has had an excellent experience both times.","key_phrases":["bought 2 new vehicles","both times my experience has been excellent","will do business with them in the future"]},"ChdDSUhNMG9nS0VJQ0FnSURnb01xQjR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Reviewer enthusiastically recommends Bob Poynter as both a great workplace and an excellent place to buy a vehicle.","key_phrases":["great place to work","even better place to purchase a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdXV6WURnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer received fast and friendly service and plans to return for future visits.","key_phrases":["Fast and friendly service","will be a repeat customer"]},"ChZDSUhNMG9nS0VJQ0FnSURReS1MRElBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great first-car buying experience at Bob Poynter Jeep, noting immediate assistance upon arrival.","key_phrases":["great experience","buying my first car","immediately helped","very good experience"]},"ChZDSUhNMG9nS0VJQ0FnSURBNzVhTVZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and quick service, expressing intent to return.","key_phrases":["Super friendly staff","quick service","Will definitely go back"]},"ChdDSUhNMG9nS0VJQ0FnSURndFo2UnRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Randy"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer describes their car buying experience at Bob Poynter's as the most efficient, transparent, and effective they've ever had.","key_phrases":["most efficient, transparent, and effective","car buying experience ever","from start to finish","process was exceptional"]},"ChdDSUhNMG9nS0VJQ0FnSURBcWZfRmpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Kevin"],"services":["first-service-inspection","oil-change-service"],"problems":[]},"one_line_summary":"Customer was highly impressed by technician Kevin Bott's thorough inspection and detailed guidance during the first service of a 2016 RAM 2500 6.7 Cummins.","key_phrases":["very thorough in his inspection","advised me along the way of the purpose of each check","Kevin made up my mind to return to Bob Poynter","great advise on when to return the truck"]},"ChZDSUhNMG9nS0VJQ0FnSURRNjQ2MGFREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","responsiveness","scheduling"],"entities":{"technicians":[],"services":["vehicle-repair","service-department"],"problems":["recurring-unresolved-mechanical-issue-on-2010-dodge-caravan","repeated-same-repair-needed-every-60-90-days","van-held-for-over-a-week-each-visit-without-fix"]},"one_line_summary":"Customer brought their 2010 Dodge Caravan in six times for the same unresolved problem, with technicians replacing parts without proper diagnosis and keeping the vehicle for over a week each visit.","key_phrases":["never actually diagnose the problem","same damn problem they never fixed","6 times now and 5 times for the same thing","send me on my way without fixing the problem"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNDltUmF3EAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer found service mediocre but notes significant improvement under new ownership.","key_phrases":["Mediocre service","Improved greatly by new ownership"]},"ChZDSUhNMG9nS0VJQ0FnSURnOU5YREp3EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["van-purchase","vehicle-service"],"problems":["omitted-truths-during-van-purchase","service-department-dishonesty","failure-to-take-responsibility-for-mistakes"]},"one_line_summary":"Customer accuses the dealership of lying during both the van purchase process and in the service department, and failing to take responsibility for mistakes.","key_phrases":["omitted truths about our van purchase","service department lies","do not take responsibility for their mistakes","They will cheat you every chance they get"]},"ChZDSUhNMG9nS0VJQ0FnSUNBd0xQU05REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":[],"services":["heater-hose-replacement","vehicle-repair","breakdown-service"],"problems":["steel-heater-hose-leak","intake-gasket-leak"]},"one_line_summary":"Traveler broken down en route received fast, fairly priced, and honest repair service with exceptional courtesy extended to his family and dog.","key_phrases":["fixed and back on the road in about 3 hours","did not B.S. me into getting that fixed","let me bring my Mastiff into the waiting area","fair prices and Honest"]},"ChZDSUhNMG9nS0VJQ0FnSURBOEtxek1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["John"],"services":["vehicle-purchase","car-search"],"problems":[]},"one_line_summary":"Sales associate John W. worked diligently within the customer's budget to find the perfect vehicle for their family.","key_phrases":["willing to work with our budget","kept our budget in mind throughout the search","worked every hard","found us the perfect vehicle"]}},"faq":[{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour professional?","answer":"Based on 374 reviews mentioning professionalism & conduct, 87.7% report positive experiences. Customers frequently mention \"Great service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25CWVFrNXJXamhuY0hSRlVHNTBVRUZZTUc1R1ZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT25neWVrRlFXbnBKUVRsdlpsZFlUV3gxZVdNeWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT25wbk9IQnFSVWRrZERsemJ6WjNURE5HYUV4MmVWRRAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour courteous and friendly?","answer":"Based on 235 reviews mentioning courtesy & friendliness, 94% report positive experiences. Customers frequently mention \"very friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pkMU5qVkdkMU50VkRabFZGa3dMVXg0UTBKaVVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT25neWVrRlFXbnBKUVRsdlpsZFlUV3gxZVdNeWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT25oeWR6SlBUMmR4VEcxQlVXbDZVVEJmWkhjdGJYYxAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour good at communicating with customers?","answer":"Based on 137 reviews mentioning communication & updates, 70.1% report positive experiences. Customers frequently mention \"answered all my questions\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t3NWFXOUljM05uTTFFM1VVOHRVSFUxYkRacFpVRRAB","Ci9DQUlRQUNvZENodHljRjlvT25neWVrRlFXbnBKUVRsdlpsZFlUV3gxZVdNeWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xoUFIyZHBNVEpsU1c1d2VrSkVRbk5hUkhkYWFFRRAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour affordable and fairly priced?","answer":"Based on 103 reviews mentioning pricing & value, 76.7% report positive experiences. Customers frequently mention \"Rip off\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25aeU1XVXpTRkp5YmxsS1JHSnRObmh3T0RkNFRuYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xoUFIyZHBNVEpsU1c1d2VrSkVRbk5hUkhkYWFFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25ZeVYwcFVjV0ZwYmxwRVEwa3hSbUpYU1ZSTVNIYxAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour effective at solving problems?","answer":"Based on 87 reviews mentioning problem resolution & effectiveness, 49.4% report positive experiences. Customers frequently mention \"made it happen\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25CWVFrNXJXamhuY0hSRlVHNTBVRUZZTUc1R1ZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xoUFIyZHBNVEpsU1c1d2VrSkVRbk5hUkhkYWFFRRAB","ChZDSUhNMG9nS0VJQ0FnSURNXzdPSEdBEAE"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour responsive and quick?","answer":"Based on 66 reviews mentioning responsiveness & speed, 74.2% report positive experiences. Customers frequently mention \"Quick service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25neWVrRlFXbnBKUVRsdlpsZFlUV3gxZVdNeWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT25oeWR6SlBUMmR4VEcxQlVXbDZVVEJmWkhjdGJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tWbWVraGhXVGxIYUZWSloxUnFSVVIwYkY5MFUwRRAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour knowledgeable and skilled?","answer":"Based on 65 reviews mentioning technical knowledge & expertise, 60% report positive experiences. Customers frequently mention \"Knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25oeWR6SlBUMmR4VEcxQlVXbDZVVEJmWkhjdGJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT25aeU1XVXpTRkp5YmxsS1JHSnRObmh3T0RkNFRuYxAB","ChZDSUhNMG9nS0VJQ0FnSURNXzdPSEdBEAE"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour easy to schedule with?","answer":"Based on 42 reviews mentioning scheduling & booking ease, 66.7% report positive experiences. Customers frequently mention \"Had an appt\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xRNFFVRkxWbmxHY2tNdGVYTmxWR0pzVkdoVmNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tsT05XNU9hWFoyVGtRelpIUk1XbE5LV1doemVtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pKalQyUnJSMHhCYlVacFgwMWZTRWhpTTJSUWNFRRAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour on time for appointments?","answer":"Based on 41 reviews mentioning punctuality & on-time service, 75.6% report positive experiences. Customers frequently mention \"timely\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tsT05XNU9hWFoyVGtRelpIUk1XbE5LV1doemVtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pSVVVsVm9hVEJYU25jNFdUVm5NbWMxTkVreGRsRRAB","ChdDSUhNMG9nS0VJQ0FnTUNJalptRDdBRRAB"]},{"question":"Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour clean and tidy?","answer":"Based on 11 reviews mentioning cleanliness & tidiness, 63.6% report positive experiences. Customers frequently mention \"Nice waiting area for service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xSalgwTXdNVE54WW1GalNrRXRSemM0VW5sVVRWRRAB","ChdDSUhNMG9nS0VJQ0FnSUNIX296QnR3RRAB","ChdDSUhNMG9nS0VJQ0FnSUQ5cDlTMnd3RRAB"]},{"question":"Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle sales experience?","answer":"Sales Experience appears in 303 of 500 reviews, 95.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25CWVFrNXJXamhuY0hSRlVHNTBVRUZZTUc1R1ZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT25neWVrRlFXbnBKUVRsdlpsZFlUV3gxZVdNeWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT25oeWR6SlBUMmR4VEcxQlVXbDZVVEJmWkhjdGJYYxAB"]},{"question":"Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle customer service?","answer":"Customer Service appears in 200 of 500 reviews, 92% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t3NWFXOUljM05uTTFFM1VVOHRVSFUxYkRacFpVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pkMU5qVkdkMU50VkRabFZGa3dMVXg0UTBKaVVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xKUVYyZDJZazF2ZEU1dGVsWmxjMUpNUVUxVmVHYxAB"]},{"question":"Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle service department?","answer":"Service Department appears in 71 of 500 reviews, 87.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25CWVFrNXJXamhuY0hSRlVHNTBVRUZZTUc1R1ZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pGbGRtUTRXbEF5U1ZWMU5WOXFkRjluWTFsTldHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pSVVVsVm9hVEJYU25jNFdUVm5NbWMxTkVreGRsRRAB"]},{"question":"Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle staff & professionalism?","answer":"Staff & Professionalism appears in 52 of 500 reviews, 96.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25oZlgxVTVVRGt3ZDFGbllTMXRTMUZRVUc1MlIyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tsT05XNU9hWFoyVGtRelpIUk1XbE5LV1doemVtYxAB","ChdDSUhNMG9nS0VJQ0FnTUNJalptRDdBRRAB"]},{"question":"Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle vehicle repair & maintenance?","answer":"Vehicle Repair & Maintenance appears in 41 of 500 reviews, 58.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25aeU1XVXpTRkp5YmxsS1JHSnRObmh3T0RkNFRuYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xoUFIyZHBNVEpsU1c1d2VrSkVRbk5hUkhkYWFFRRAB","ChZDSUhNMG9nS0VJQ0FnSURNXzdPSEdBEAE"]}],"summary":"Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour (Seymour, IN) has accumulated 500 reviews spanning from June 2014 through May 2026, with an overall positive sentiment of 86.2% and a negative rate of 12%. The overall trend across this period is described as improving. The dealership's strongest aspects center on interpersonal interactions: Courtesy & Friendliness drew 235 mentions at 94% positive, and Professionalism & Conduct was cited in 374 reviews at 87.7% positive. Communication & Updates earned 70.1% positive across 137 mentions, just above the threshold of concern. Several aspects fall below 70% positive and warrant attention. Problem Resolution & Effectiveness is the most significant weak point, rated positively in only 49.4% of its 87 mentions. Technical Knowledge & Expertise sits at 60% positive across 65 mentions, Cleanliness & Tidiness at 63.6% across 11 mentions, and Scheduling & Booking Ease at 66.7% across 42 mentions. Pricing & Value received 76.7% positive across 103 mentions, and Responsiveness & Speed came in at 74.2% across 66 mentions. By topic, Sales Experience leads with 95.7% positive across 303 reviews, followed by Financing at 96.7% across 30 reviews, Staff & Professionalism at 96.2% across 52 reviews, and Customer Loyalty at 94.1% across 34 reviews. The Service Department topic earned 87.3% positive across 71 reviews, but Vehicle Repair & Maintenance registered only 58.5% positive across 41 reviews, indicating recurring dissatisfaction with repair outcomes. Communication as a topic scored just 40% positive across 10 reviews, a notable concern. Among top service categories, New Vehicle Purchase received 100% positive across 34 mentions, Vehicle Sales 97.1% across 35 mentions, and Car Purchase 96.8% across 31 mentions. Five staff members are frequently named: Kevin (28 mentions, 5.0 avg rating), Briar (19 mentions, 5.0), John (19 mentions, 5.0), Skylar (35 mentions, 4.9), and Trent (34 mentions, 4.7). The dealership performs consistently well in vehicle sales interactions but shows meaningful gaps in repair effectiveness, technical expertise, communication follow-through, and scheduling convenience that are reflected in negative reviews.","pull_quote":"Across 500 reviews, Bob Poynter of Seymour earns 86.2% positive sentiment for sales and friendliness, but Problem Resolution (49.4%) and Vehicle Repair & Maintenance (58.5%) remain notable weak points."}