# Customer Review Insights — Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour Generated 2026-06-10 from 500 verified reviews (2014-06-25 – 2026-05-27). ## Summary Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour (Seymour, IN) has accumulated 500 reviews spanning from June 2014 through May 2026, with an overall positive sentiment of 86.2% and a negative rate of 12%. The overall trend across this period is described as improving. The dealership's strongest aspects center on interpersonal interactions: Courtesy & Friendliness drew 235 mentions at 94% positive, and Professionalism & Conduct was cited in 374 reviews at 87.7% positive. Communication & Updates earned 70.1% positive across 137 mentions, just above the threshold of concern. Several aspects fall below 70% positive and warrant attention. Problem Resolution & Effectiveness is the most significant weak point, rated positively in only 49.4% of its 87 mentions. Technical Knowledge & Expertise sits at 60% positive across 65 mentions, Cleanliness & Tidiness at 63.6% across 11 mentions, and Scheduling & Booking Ease at 66.7% across 42 mentions. Pricing & Value received 76.7% positive across 103 mentions, and Responsiveness & Speed came in at 74.2% across 66 mentions. By topic, Sales Experience leads with 95.7% positive across 303 reviews, followed by Financing at 96.7% across 30 reviews, Staff & Professionalism at 96.2% across 52 reviews, and Customer Loyalty at 94.1% across 34 reviews. The Service Department topic earned 87.3% positive across 71 reviews, but Vehicle Repair & Maintenance registered only 58.5% positive across 41 reviews, indicating recurring dissatisfaction with repair outcomes. Communication as a topic scored just 40% positive across 10 reviews, a notable concern. Among top service categories, New Vehicle Purchase received 100% positive across 34 mentions, Vehicle Sales 97.1% across 35 mentions, and Car Purchase 96.8% across 31 mentions. Five staff members are frequently named: Kevin (28 mentions, 5.0 avg rating), Briar (19 mentions, 5.0), John (19 mentions, 5.0), Skylar (35 mentions, 4.9), and Trent (34 mentions, 4.7). The dealership performs consistently well in vehicle sales interactions but shows meaningful gaps in repair effectiveness, technical expertise, communication follow-through, and scheduling convenience that are reflected in negative reviews. ## Overall Sentiment - Positive: 86.2% - Neutral: 1.8% - Negative: 12% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 374 of 500 reviews (74.8%) - Positive: 87.7% (328 of 374) - Top phrases: "Great service", "great people", "very professional" ### Courtesy & Friendliness - Mentions: 235 of 500 reviews (47%) - Positive: 94% (221 of 235) - Top phrases: "very friendly", "Friendly service", "Very friendly staff" ### Communication & Updates - Mentions: 137 of 500 reviews (27.4%) - Positive: 70.1% (96 of 137) - Top phrases: "answered all my questions", "communicated well", "error communication" ### Pricing & Value - Mentions: 103 of 500 reviews (20.6%) - Positive: 76.7% (79 of 103) - Top phrases: "Rip off", "good deals", "Great deal" ### Problem Resolution & Effectiveness - Mentions: 87 of 500 reviews (17.4%) - Positive: 49.4% (43 of 87) - Top phrases: "made it happen", "they made it right", "the motor is locked up" ### Responsiveness & Speed - Mentions: 66 of 500 reviews (13.2%) - Positive: 74.2% (49 of 66) - Top phrases: "Quick service", "Fast friendly service", "Fast and friendly service" ### Technical Knowledge & Expertise - Mentions: 65 of 500 reviews (13%) - Positive: 60% (39 of 65) - Top phrases: "Knowledgeable", "did good work", "done correctly" ### Scheduling & Booking Ease - Mentions: 42 of 500 reviews (8.4%) - Positive: 66.7% (28 of 42) - Top phrases: "Had an appt", "was in and out", "quick and and easy" ### Punctuality & On-Time Service - Mentions: 41 of 500 reviews (8.2%) - Positive: 75.6% (31 of 41) - Top phrases: "timely", "Very fast", "done quickly" ### Cleanliness & Tidiness - Mentions: 11 of 500 reviews (2.2%) - Positive: 63.6% (7 of 11) - Top phrases: "Nice waiting area for service", "The office is clean and welcoming", "gave it a car wash before I left the lot" ## Top Employees ### Skylar - Mentioned in 35 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.1% positive ### Trent - Mentioned in 34 reviews - Average rating when mentioned: 4.70 - Sentiment: 94.1% positive ### Kevin - Mentioned in 28 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Briar - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 94.7% positive ### John - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tyler - Mentioned in 14 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Jd - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Skyler - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Michael - Mentioned in 9 reviews - Average rating when mentioned: 4.60 - Sentiment: 88.9% positive ### Randy - Mentioned in 8 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Nick - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jessiah - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Andy - Mentioned in 6 reviews - Average rating when mentioned: 3.70 - Sentiment: 66.7% positive ### Kyle - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joyce - Mentioned in 6 reviews - Average rating when mentioned: 4.80 - Sentiment: 100% positive ### Jackson - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rick - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tony - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Les - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Pat - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Vehicle Purchase - Mentioned in 102 reviews - Sentiment: 91.2% positive ### Vehicle Sales - Mentioned in 35 reviews - Sentiment: 97.1% positive ### Vehicle Service - Mentioned in 35 reviews - Sentiment: 88.6% positive ### New Vehicle Purchase - Mentioned in 34 reviews - Sentiment: 100% positive ### Car Purchase - Mentioned in 31 reviews - Sentiment: 96.8% positive ### Financing - Mentioned in 16 reviews - Sentiment: 100% positive ### Truck Purchase - Mentioned in 15 reviews - Sentiment: 86.7% positive ### Oil Change - Mentioned in 15 reviews - Sentiment: 66.7% positive ### Dealership Service - Mentioned in 15 reviews - Sentiment: 93.3% positive ### Used Vehicle Purchase - Mentioned in 14 reviews - Sentiment: 64.3% positive ### Service Department - Mentioned in 12 reviews - Sentiment: 83.3% positive ### Trade In - Mentioned in 12 reviews - Sentiment: 83.3% positive ### Car Sales - Mentioned in 12 reviews - Sentiment: 100% positive ### Jeep Purchase - Mentioned in 11 reviews - Sentiment: 100% positive ### Vehicle Financing - Mentioned in 10 reviews - Sentiment: 90% positive ### Vehicle Repair - Mentioned in 10 reviews - Sentiment: 50% positive ### Test Drive - Mentioned in 9 reviews - Sentiment: 88.9% positive ### New Car Purchase - Mentioned in 9 reviews - Sentiment: 88.9% positive ### Customer Service - Mentioned in 8 reviews - Sentiment: 100% positive ### Loaner Vehicle - Mentioned in 7 reviews - Sentiment: 42.9% positive ### Vehicle Trade In - Mentioned in 6 reviews - Sentiment: 100% positive ### New Truck Purchase - Mentioned in 6 reviews - Sentiment: 100% positive ### Used Car Purchase - Mentioned in 6 reviews - Sentiment: 66.7% positive ### New Vehicle Sales - Mentioned in 6 reviews - Sentiment: 100% positive ### Warranty Repair - Mentioned in 5 reviews - Sentiment: 40% positive ### Vehicle Inspection - Mentioned in 5 reviews - Sentiment: 20% positive ### Jeep Sales - Mentioned in 5 reviews - Sentiment: 100% positive ### Auto Service - Mentioned in 5 reviews - Sentiment: 100% positive ### Loaner Car - Mentioned in 4 reviews - Sentiment: 25% positive ### Warranty Service - Mentioned in 4 reviews - Sentiment: 25% positive ### Car Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Recall Repair - Mentioned in 4 reviews - Sentiment: 25% positive ### Used Truck Purchase - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Vehicle Maintenance - Mentioned in 3 reviews - Sentiment: 100% positive ### Auto Financing - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Used Car Sales - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Vehicle Delivery - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Jeep Wrangler Purchase - Mentioned in 3 reviews - Sentiment: 100% positive ### Jeep Gladiator Purchase - Mentioned in 3 reviews - Sentiment: 100% positive ### Brake Service - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Parts Department - Mentioned in 3 reviews - Sentiment: 100% positive ### Trade In Appraisal - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Vehicle Diagnostic - Mentioned in 2 reviews - Sentiment: 0% positive ### Used Vehicle Sale - Mentioned in 2 reviews - Sentiment: 0% positive ### Online Credit Application - Mentioned in 2 reviews - Sentiment: 50% positive ### Truck Service - Mentioned in 2 reviews - Sentiment: 50% positive ### Truck Trade In - Mentioned in 2 reviews - Sentiment: 100% positive ### Used Car Sale - Mentioned in 2 reviews - Sentiment: 50% positive ### Engine Replacement - Mentioned in 2 reviews - Sentiment: 50% positive ### Recall Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Paperwork Processing - Mentioned in 2 reviews - Sentiment: 100% positive ### Vehicle Order - Mentioned in 2 reviews - Sentiment: 100% positive ### Truck Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Suv Purchase - Mentioned in 2 reviews - Sentiment: 100% positive ### Used Vehicle Sales - Mentioned in 2 reviews - Sentiment: 50% positive ### Tire Installation - Mentioned in 2 reviews - Sentiment: 100% positive ### New Car Sales - Mentioned in 2 reviews - Sentiment: 100% positive ### Auto Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Van Purchase - Mentioned in 2 reviews - Sentiment: 50% positive ### Jeep Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Transmission Repair - Mentioned in 2 reviews - Sentiment: 50% positive ### Seat Repair - Mentioned in 2 reviews - Sentiment: 50% positive ### Jeep Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Auto Loan - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Sales Experience - Sales Experience mentioned in 303 of 500 reviews (60.6%) - 96% of Sales Experience reviews are 4 or 5 stars - Average rating in Sales Experience reviews: 4.8★ ### Customer Service - Customer Service mentioned in 200 of 500 reviews (40%) - 92% of Customer Service reviews are 4 or 5 stars - Average rating in Customer Service reviews: 4.7★ ### Service Department - Service Department mentioned in 71 of 500 reviews (14.2%) - 88.7% of Service Department reviews are 4 or 5 stars - Average rating in Service Department reviews: 4.5★ ### Staff & Professionalism - Staff & Professionalism mentioned in 52 of 500 reviews (10.4%) - 96.2% of Staff & Professionalism reviews are 4 or 5 stars - Average rating in Staff & Professionalism reviews: 4.8★ ### Vehicle Repair & Maintenance - Vehicle Repair & Maintenance mentioned in 41 of 500 reviews (8.2%) - 65.9% of Vehicle Repair & Maintenance reviews are 4 or 5 stars - Average rating in Vehicle Repair & Maintenance reviews: 3.8★ ### Pricing & Deals - Pricing & Deals mentioned in 39 of 500 reviews (7.8%) - 82.1% of Pricing & Deals reviews are 4 or 5 stars - Average rating in Pricing & Deals reviews: 4.3★ ### Customer Loyalty - Customer Loyalty mentioned in 34 of 500 reviews (6.8%) - 94.1% of Customer Loyalty reviews are 4 or 5 stars - Average rating in Customer Loyalty reviews: 4.8★ ### Service Speed & Wait Time - Service Speed & Wait Time mentioned in 31 of 500 reviews (6.2%) - 80.6% of Service Speed & Wait Time reviews are 4 or 5 stars - Average rating in Service Speed & Wait Time reviews: 4.3★ ### Financing - Financing mentioned in 30 of 500 reviews (6%) - 96.7% of Financing reviews are 4 or 5 stars - Average rating in Financing reviews: 4.9★ ### Trade-In - Trade-In mentioned in 24 of 500 reviews (4.8%) - 87.5% of Trade-In reviews are 4 or 5 stars - Average rating in Trade-In reviews: 4.6★ ### Problem Resolution - Problem Resolution mentioned in 15 of 500 reviews (3%) - 80% of Problem Resolution reviews are 4 or 5 stars - Average rating in Problem Resolution reviews: 4.1★ ### Vehicle Selection - Vehicle Selection mentioned in 14 of 500 reviews (2.8%) - 71.4% of Vehicle Selection reviews are 4 or 5 stars - Average rating in Vehicle Selection reviews: 4★ ### Communication - Communication mentioned in 10 of 500 reviews (2%) - 50% of Communication reviews are 4 or 5 stars - Average rating in Communication reviews: 3★ ## FAQ **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour professional?** A: Based on 374 reviews mentioning professionalism & conduct, 87.7% report positive experiences. Customers frequently mention "Great service". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour courteous and friendly?** A: Based on 235 reviews mentioning courtesy & friendliness, 94% report positive experiences. Customers frequently mention "very friendly". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour good at communicating with customers?** A: Based on 137 reviews mentioning communication & updates, 70.1% report positive experiences. Customers frequently mention "answered all my questions". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour affordable and fairly priced?** A: Based on 103 reviews mentioning pricing & value, 76.7% report positive experiences. Customers frequently mention "Rip off". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour effective at solving problems?** A: Based on 87 reviews mentioning problem resolution & effectiveness, 49.4% report positive experiences. Customers frequently mention "made it happen". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour responsive and quick?** A: Based on 66 reviews mentioning responsiveness & speed, 74.2% report positive experiences. Customers frequently mention "Quick service". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour knowledgeable and skilled?** A: Based on 65 reviews mentioning technical knowledge & expertise, 60% report positive experiences. Customers frequently mention "Knowledgeable". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour easy to schedule with?** A: Based on 42 reviews mentioning scheduling & booking ease, 66.7% report positive experiences. Customers frequently mention "Had an appt". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour on time for appointments?** A: Based on 41 reviews mentioning punctuality & on-time service, 75.6% report positive experiences. Customers frequently mention "timely". **Q: Is Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour clean and tidy?** A: Based on 11 reviews mentioning cleanliness & tidiness, 63.6% report positive experiences. Customers frequently mention "Nice waiting area for service". **Q: Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle sales experience?** A: Sales Experience appears in 303 of 500 reviews, 95.7% of them positive. **Q: Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle customer service?** A: Customer Service appears in 200 of 500 reviews, 92% of them positive. **Q: Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle service department?** A: Service Department appears in 71 of 500 reviews, 87.3% of them positive. **Q: Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle staff & professionalism?** A: Staff & Professionalism appears in 52 of 500 reviews, 96.2% of them positive. **Q: Does Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour handle vehicle repair & maintenance?** A: Vehicle Repair & Maintenance appears in 41 of 500 reviews, 58.5% of them positive.