Brandon Cole
Service department is unable to handle the workload. They keep the mechanics overwhelmed and this results in rushed, poor quality work. This also keeps customers circling back to fix the original repair. This adds more work to the list and puts them farther behind. I needed mirrors changed on my truck. They were incorrectly ordered or not ordered several times. When they were installed, they were installed incorrectly. This resulted in a bent door frame, interior panel is loose, scratched dash, and the mirror needed to be reordered.
Response from owner
January 19, 2022
Other reviews
Rachel Wooley
Fast and friendly service, will be a repeat customer
Frank Beck
I have purchased multiple vehicles at Bob Poynter over the years. Always felt like a relieved a good deal. Not this time. I found a vehicle i really liked. It was Saturday and they were closing (no problem). The sales person I spoke with looked me in the face and told me my business would be earned. I asked for a better price. I was told they would put some numbers together and send to me Monday. Monday they send me the exact prices that were all ready listed and they couldn't work anything lower. I mean come on. If a dealer has a car listed for 20k. And then say we can work something for you having them show you a paper saying 24k after all fees with a 20k selling price.... I felt like I wasted my time to even go there. I have bought 4 vehicles from poynter but they don't seem to really want to sell. At least knock off 100 bucks just to keep me talking. Not smart at all.
Missy Breedlove
Always a pleasure to work with. John has always treated us well.
Kathryn Gregory
These people are great, wasn't a regular customer but they went above and beyond for me