Seymour, IN
What customers say about Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour
Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour (Seymour, IN) has accumulated 500 reviews spanning from June 2014 through May 2026, with an overall positive sentiment of 86.2% and a negative rate of 12%. The overall trend across this period is described as improving. The dealership's strongest aspects center on interpersonal interactions: Courtesy & Friendliness drew 235 mentions at 94% positive, and Professionalism & Conduct was cited in 374 reviews at 87.7% positive.
Communication & Updates earned 70.1% positive across 137 mentions, just above the threshold of concern. Several aspects fall below 70% positive and warrant attention. Problem Resolution & Effectiveness is the most significant weak point, rated positively in only 49.4% of its 87 mentions.
Technical Knowledge & Expertise sits at 60% positive across 65 mentions, Cleanliness & Tidiness at 63.6% across 11 mentions, and Scheduling & Booking Ease at 66.7% across 42 mentions. Pricing & Value received 76.7% positive across 103 mentions, and Responsiveness & Speed came in at 74.2% across 66 mentions. By topic, Sales Experience leads with 95.7% positive across 303 reviews, followed by Financing at 96.7% across 30 reviews, Staff & Professionalism at 96.2% across 52 reviews, and Customer Loyalty at 94.1% across 34 reviews.
“Had a great experience working with Skylar Prange finding a van for our family. Everything about our experience was smooth and easy! Would absolutely recommend working with him if you are in the market for a new vehicle!”
The Service Department topic earned 87.3% positive across 71 reviews, but Vehicle Repair & Maintenance registered only 58.5% positive across 41 reviews, indicating recurring dissatisfaction with repair outcomes. Communication as a topic scored just 40% positive across 10 reviews, a notable concern. Among top service categories, New Vehicle Purchase received 100% positive across 34 mentions, Vehicle Sales 97.1% across 35 mentions, and Car Purchase 96.8% across 31 mentions.
Five staff members are frequently named: Kevin (28 mentions, 5.0 avg rating), Briar (19 mentions, 5.0), John (19 mentions, 5.0), Skylar (35 mentions, 4.9), and Trent (34 mentions, 4.7). The dealership performs consistently well in vehicle sales interactions but shows meaningful gaps in repair effectiveness, technical expertise, communication follow-through, and scheduling convenience that are reflected in negative reviews.
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