All reviews
500 verified reviews, 4.5★ average, sorted by most recent.
Kurt Kushner
The sales team always takes care of me. I've bought several vehicles from them and have been very pleased with sales and service!
Response from owner
May 28, 2026
Tyler Cain
Always easy to talk to and deal with ✅
Response from owner
May 28, 2026
kayla lynn
Amazing customer service
Response from owner
April 24, 2026
Maggie Sanders
I had a great experience with the Bob Poynter dealership. From my initial inquiry, to walking out the door with a new vehicle, Briar was fantastic to work with. He answered all of my questions and was extremely helpful. I drove two hours to test drive the vehicle, and it was worth every bit of my time. Briar was transparent about the vehicle I was interested in, as well as my Jeep I planned to trade. I was greeted immediately upon entry, and they patiently walked me through every step of the trade process. John (financial team) was very helpful and pleasant to work with as well. I would recommend this team to anyone in the area, and will be visiting for future vehicle purchases.
Response from owner
April 20, 2026
Carol Franklin
Great place to buy a car! We bought a truck here about a year ago from Skylar he’s incredible to work with. We drive hour and half just to buy another car from here because they treat you so well.. Skylar is very knowledgeable and responsive..
Response from owner
April 16, 2026
janice williams
Everything was great.
Response from owner
February 18, 2026
Gary Goble
We have been buying cars from Bob Poynter dealerships for nearly 30 years and have consistently had a great experience. It is truly impressive that the organization has maintained such high levels of customer service over that time, and our purchase earlier this week was no different. Skylar has been a real pleasure to work with, and we will definitely be going back to Seymour when the time comes for our next car purchase!
Response from owner
January 31, 2026
Tim
I purchased and financed a used 2020 Jeep Gladiator from this dealership. After the sale I discovered that the hardtop was missing 5 of the 7 bolts that hold it in place, very unsafe. Also found paperwork in glovebox from previous owner that included their name, address, social security number, etc. Apparently, Bob Poynter Jeep does not even do the basic vehicle inspection of used vehicles! I also discovered that I was charged a convenience fee of $22.50 for title work that was not required to obtain credit to purchase the vehicle. Very disappointed in this dealership and do not recommend it.
Response from owner
January 21, 2026
Brown Mike & Jessica
Very nice people too do business
Response from owner
January 18, 2026
Mitchell Kilgas
Great to work with as always and the best dealership in town.
Response from owner
January 15, 2026
Tabitha Reed
The people that worked with me are amazing. So nice
Response from owner
January 13, 2026
David Willey, DMD
I have dealt with Skylar Prangy as my salesman. Nice young man, very helpful and honest. We struck a deal fair to both of us I believe. There were several things which needed fixing on the 2022 van I am buying. He has pledged to get the repairs done before we close the deal! So hopefully I can take delivery next week! David W.
Response from owner
December 31, 2025
Jason Karnes
I really needed a truck for a good price. I called in and asked if they had any good deals in inventory and like everyone else they said yes. But I was in the area and I stopped in and talked to a guy named Trent. He was super helpful and the whole team was there to help me out. They gave me a really great deal on a very nice truck. It's been a couple of weeks now and everything has been great with the truck. I was really thankful that they did not try to pressure me or sell me something above what I did not want. All in all they were just great people to deal with.
Response from owner
December 25, 2025
Bunkermachine3992
Perfect customer service , you say what you want and they will get it no matter what, ask for Skyler he is an excellent sales rep!
Response from owner
December 24, 2025
colton Fox
Charging $900.00 to replace a blower-motor is outright preposterous and should be considered a crime
Response from owner
December 24, 2025
Ben Darlage
Always professional and courteous. Great people to work with
Response from owner
December 19, 2025
Lindsey Luman
This is easily one of the worst dealerships we have been to. Once they have your business they become the laziest people and refuse to help with anything. 10/10 do not recommend. They treated us like this knowing we needed to buy two more cars.
Response from owner
November 14, 2025
John Ferguson
I was very happy with my recent experience at Bob Poynter Chrysler - Briar in particular worked with me from start to finish, reaching out very proactively leading up to my purchase. I am super happy with the competitive pricing and the truck I bought is exactly what I was looking for.
Response from owner
November 24, 2025
Douglas Towriss
Fantastic experience with the dealership. Fast, friendly, and no pressure with the entire sales process
Response from owner
November 14, 2025
Madigan Smith
Briar and the whole team were EXCELLENT!! They worked with us so well and accommodated everything we needed in order to buy the car we wanted. We drove 2 hours to get to this dealership. I would drive that 2 hour drive several times over just for the service we experienced. The price, speed and general willingingness to work with us far exceeded our expectations for a dealership. If we buy another car anytime in the future, this will be where we look first. I never write reviews but this dealership and the team we worked with deserves all the kudos 👏 Thank you!
Response from owner
November 14, 2025
whatyeh22
Fast and easy 👌
Response from owner
November 14, 2025
Tish York
Tyler was fantastic. Super smooth and easy purchase. They were upfront with all costs and worked to get me a really good interest rate. Would definitely purchase from again.
Response from owner
November 14, 2025
T L
HORRIBLE SERVICE DEPARTMENT!!! I BOUGHT MY 2024 JEEP WRANGLER BRAND NEW AT THE JEEP STORE. HAS 14300 MILES IT WAS BROKE DOWN IN MY DRIVEWAY AND I CALLED TO GET IT TOWED THEY WANTED $284. TO TOW IT, I KEPT ASKING IF THE BATTERY WAS BAD IF THEY WAS GOING TO REPLACE IT THEY SAID NO THAT IT HAD A 1 YR 12K MILE WARRANTY ON BATTERY, THIS WENT ON FOR OVER A WEEK AND FINALLY I HAULED IT MYSELF TO SALEM THEY GOT IT RIGHT IN AND FIXED IT RIGHT AWAY AND EVERYTHING WAS COVERED UNDER FACTORY WARRANTY. VERY DISAPPOINTED WITH THE DEALERSHIP IN SEYMOUR AND I ALWAYS DELT WITH THIS PLACE SINCE BOWMAN S OWNED IT. LOST MY BUSINESS!!!!!!!
Response from owner
January 21, 2020
Alexis Kuhn
We had a great experience purchasing our new vehicle from Bob Poynter Chrysler/Jeep. Skylar was extremely patient and knowledgeable answering all of my questions over text throughout the *entire* day 😅 and having the vehicle and documents prepared when we got to the dealership. Very appreciative of Skylar and the finance manager for saying after closing to help us purchase our vehicle. Everything was handled quickly and professionally and everyone was extremely friendly and organized. Would absolutely recommend purchasing a vehicle here and can’t recommend Skylar enough!
Response from owner
November 14, 2025
Abe Pagota
Found a truck on their website we were interested in. Description and pictures made it sound and look like a great vehicle. No mention or photos of giant scratches in the paint or front end damage on this $41,000 truck. Drove an hour to come look at it before purchasing. Arrived and discovered huge scratches in the paint of one door, and damage to the front bumper/headlight/fender. That's as far as we got before walking away. Why would this not be mentioned/shown on the website listing? Looked like something you'd find on the back row or maybe something they'd send to auction. Not really expecting unrepaired collision damage on a $41k vehicle at a new car dealership. Glad we wasted 2 hours roundtrip.
Response from owner
October 5, 2025
Alicia Gay
Bob Poynter is a 5-star dealership in our opinion. They are easy to work with and gave us a fair price on our trade-in. The salesman, Briar Tidd, answered all of our trade-in and took care of every concern that we had. We are pleased with our new Jeep Grand Cherokee Overland!
Response from owner
November 14, 2025
Elizabeth Oneal
Awesome place to get needed repairs as well as maintenance
Response from owner
November 14, 2025
jwb53
All of the folks that I worked with at Bob Poynter on the purchase of my new RAM truck were great to work with. Friendly, down to earth, no pressure, just reviewed what was available, ran through the facts and made the deal.
Response from owner
November 14, 2025
Michael Thompson
Kevin Thais we would give you a 6 star review if we could get our touch up paint .
Response from owner
November 14, 2025
Wendy Burke
Got a great deal and was super easy! No smoke and mirrors!
Response from owner
November 14, 2025
John Carr
Kevin Thias was/is the best of the best in the business! When I say it was the best buying experience I’ve ever had I mean it was the best. He was knowledgeable about all the features and warranties of the ram 2500 I bought. He was never ever pushy or trying to force me into something. He done a great job with everything. I was in and out in 30 minutes when it came to signing. I’m not kidding best experience purchasing a truck I’ve ever had. I’ve spent 4-6 hours at other locations in the past so to have this experience has definitely made me a life long customer in the future. Keep up the good work Kevin and Team!!
Response from owner
November 14, 2025
Melissa Dutcher
If you are in the market for buying a vehicle, stop in and see Jackson Nay. He ia personable and truly made sure all my questions were answered. Tony Case made financing my new car a breeze. Truly a great place.
Response from owner
November 14, 2025
Robin Carpenter
Very poor customer service. Think twice before you buy here. I was warmed by friends beforehand . I wish I would have listened.
Response from owner
July 21, 2025
Tony Lee
An absolutely fantastic experience, start to finish.
Chris Hunter
Outstanding service. Great selection and works very well with the customers.
Response from owner
September 11, 2019
Maggie Gomez
Worst Service Department Ever and Experience: (6/25-7/7) (1) had a scheduled oil change 6/25/25 plus asked to get two things diagnosed while in shop (2) stated Friday they will get around to the car and have something for us (3) Friday comes tell us to Call Saturday and they will have something for us (4)6/25- Andy gave a call to ask for the warranty paperwork since I had mentioned that the truck has warranty and what my husband and I suspect was wrong with car is the manifold and when turning the steering make a grind noise (5) 6/27/25- sent a text asking for update- no answer (6)6/30 called and was told a manager was gonna call me by the end of the day. (No one called) (7) 7/1 called to speak to a manager and was finally transferred and explained Wednesday will be a week the car has been in the shop and there is a lack of communication, no updates, and was explained no technician is available but a loaner car can be given. (8)7/1 Loaner car was dropped off and decided that was kind and continue to wait. (9)7/2 texted for update(no reply) (10)7/3- was given this answer (Yes point to the exhaust manifold however the noise will brake and turning is still being determine. Vehicle is in the shop once we have a diagnostic we will ask your extended warranty company if there is coverage. Reply STOP to OptOut.) (JUST ANOTHER RUN-AROUND) WAS NOT A GOOD SIGN (11)7/7/25- called and was transferred left message and decided enough is enough Wednesday 7/9 (will be the 3rd week vehicle isn’t even Looked at) (12)called other dodge shop that can get us in sooner and looked at and was told wait time and run around was ridiculous. (13)husband and I called and was sent to Andy’s voicemail and both upset and decided today is it and we are picking our truck up and dropping off loaner. (14)7/7 husband arrives visibly upset and come to find out not even are OIL CHANGE was done and Andy was vindictive and aggression was shown and mentioned “ what do you want me to do? You have your son in your hand? “ Which my husband was taken back) what was the point of that aggression or comment? And to call someone Jack***- Unprofessional and we have and had the right to be upset. I’m due at anytime and we had a schedule appointment we WERE NOT a WALK-IN
Response from owner
July 8, 2025
Randy Boicourt
Bought the vehicle through Kevin Thias. Kevin did a great job through the whole process.
Rick Reynolds
The people at Bob Poynter were great to deal with in every way. Our sales person Kevin Thias was very straight forward and gave us a very accurate description of the car before we drove the 45 miles to see it. We liked the car and after a test drive the deal was finished and we were on our way home in less than an hour. Highly recommended!
Ray Yheulon
I had my car serviced. It was done quickly and done correctly.
jean-sebastien delfosse
Professional and Responsive Service I purchased a used vehicle from this dealership and had a mechanical issue shortly after. When I brought it back, they listened to my concerns, confirmed the problem, and worked with me toward a fair resolution. I really appreciated their professionalism and the way they stood behind the sale. It’s clear they care about customer satisfaction, and that makes a big difference. Would definitely consider working with them again in the future. Thank you
James Werner
I had a great experience at this dealership. I worked with Briar and he made it a great process. Always willing to answer any question either through text or in person. Not pushy at all. I was able to inspect the used vehicle I purchased in great detail without anyone hovering over my back. They give you your space and respect. The car I bought was priced very fairly and I felt confident walking out that I scored a great deal, and they have no problem working with you to settle on a favorable price. The car looked even better in person than the pictures and was cleaned very thoroughly, I really appreciated that. I am loving the car. Briar is a good dude.
Darrell Couch
JP Nay and the entire Team at Poynters are great at finding the perfect vehicle I wanted. Good vehicles good deals and great Service all around.
Anvar Khusnutdinov
Excellent car dealership. I recommend it.
Brooklyn Hutcheson
Great service!
Dan Cuson
I have bought 3 vehicles from this dealership since 2021. There are countless dealers in the Indy area but the little over an hour drive is well worth coming here instead. I won't buy a vehicle from any other place going forward.
Response from owner
December 14, 2021
Tony Alvis
Our sales rep Jackson is a great guy we had a great experience. We will buy again from Jackson.
Jarrod Bragdon
Huge shoutout to Jackson Nay and his manager in the sales department. As soon as I started running into issues on the service side, they were the ones who stepped up to make sure everything was followed through and every issue I had was taken care of. I really appreciate the way they handled everything—I left feeling supported thanks to them. If you’re buying a car at Poynter, ask for Jackson. He genuinely cared and went out of his way to help me.
Lillie Kramer
Bought my first jeep today from Skylar Prange at Poynter CDJRF. We test drove 4 different ones. He was so patient when i had hard time choosing. He stayed in contact and answered all of our questions and didn't push. We needed one more box checked to seal the deal and Skylar got it done. Thank you Skylar, Randy, John and JD! Love my jeep!! Lillie Kramer
Gr Iv
I came all the way from Illinois to buy custom Jeep. I did not regret that I made such a long way, because I received outstanding service from the salesman Skylar Prange: he was courteous, professional and keeping his promises. I like my car and I have good memory about this dealership.
David Rasmussen
Briar did a great job supporting me through out the entire process. It was well worth the 5 hour drive to pick up the F-350 Dually! Thanks