All reviews

Curtis Zollma

I wish "0" stars was an option. I Don't recommend buying a used vehicle from them. I called and explained that i was an hour away and would be coming with cash and pre approval to buy a used vehicle for $20000. I asked if there was any issues and wanted to make sure that everything was good before I luged my pregnant wife an hour to see a car. I was assured it was a quality car. When I got there the sales person gave me the keys and explained he was working with another customer and would get to me when he was finished. The lack of care for us was obvious from the entire staff as they only gave attention to customers buying new cars. When I got in the car, it had low air in the tires and I asked them to put air in the tires for a test drive and they said it would be fine to drive without adding air. Reluctantly we drove the car. It had serious vibrations and definition had something going on with the drive train. As I returned from the short drive, the check engine light came on. I went to the sales manager to complain and his body language definitely showed he didn't care. He even stopped mid conversation to address someone else's complaints on another vehicle they had issues with. Basically the attitude was if you dont want the car, why are you still here. Seymour doesn't have many car lots I assume and it's a shame that anyone looking for a second vehicle, or even a good quality used vehicle has to go there and deal with them.

Kim Sweeney

Only dealer in the area that had the vehicle we wanted. Skylar was our sales rep. Friendly, professional & incredibly helpful. The whole staff, including Tony in Finance, made the purchase easy & painless. Definitely feel like we got a good deal. Highly recommend for your next vehicle!

M.G. Matally

Friendly. Helpful. Communicates as needed. Not pressure tactics to make the sale. Drove vehicle more than 120 miles for us to pay and pick it up. Makes everything convenient for the customer. Well pleased. Highly recommend them.

Denis “DPW Gmail” Wendel

Good people to work with. Very nice experience.

Shawn Franklin

Never use these guys. I purchased a 2020 Sonic a few years ago and the salesman, Trent, assured me that the used car was a certified Used Car with a warranty. Come to find out when the car started having engine trouble with the water pump that I only had power train warranty, which was *not* what I was assured. When I brought this to the salesman's attention, he assured me that he would get me the warranty and I never heard back. I finally got so disgusted that I traded it into Carver Toyota in Columbus. Don't work with these people and don't trust them.

Matt Odell

Buyer beware, pointed out that they put c rated tires on a 2500 truck, which is a big nono. Instead of doing the right thing, they just stopped responding to my emails on the vehicle. If someone buys that vehicle and tows with it unknowingly, they could be in for a very bad day.

Ashley Sebastian

Horrible experience. Was supposed to be done in a day and they’ve had it for 2 1/2 days. Was supposed to start on my vehicle on Wednesday and they didn’t start my service till the following Thursday after telling me “it’s about done we’re wrapping everything up” as they haven’t even started it. Have had to find rides for the past 2 days to work and back and going to have to find someone to pick up my vehicle as I live 30 mins away because I have to work. Every person I talked to was rude and lied to me.

Agelio Aquino

Great experience. Went in not wanting to go back and forth, gave me the best deal on my trades first time (by a long shot to) and gave me a good deal on the ones I was buying. Didn’t have to argue about a second key was going to make one before I even realized it only had one key. It was one of the best car buying experiences. Will be returning later in the future.

Sheri Koch

Absolutely terrible service, I am reminded why I don't take my vehicles to their service center, I walked in last Wednesday and the two guys behind that counter both looked at me and went back to starring at their computers, not a I will be with you in a moment, good morning, nothing A lady walked in was very nice got me checked in and pointed me to my service adviser. One of the guys that didn't help me when I first came in, he acted like it was putting him out by having to take my information and get me loaner car. I asked him when they would get my car in to get looked at, I had an appt for that day. All he said was I don't know we are short tech's. I didn't hear anything from him for two days I had to call, and he sounded like I was putting him out wanting an update on MY Car. His response it still hasn't been looked at they don't have any Tech's. They have had my vehicle for 7 days and the only time I have gotten an update is when I had to call and leave a message. Absolutely No customer service skills rude as ever, sounds like he just woke up from a nap. So not only does their service team lack professionalism but they don't have anyone that can diagnose a vehicle. I made an appointment it should not take them 7 days to look at my vehicle to figure out what is going on.

Frank Beck

I have purchased multiple vehicles at Bob Poynter over the years. Always felt like a relieved a good deal. Not this time. I found a vehicle i really liked. It was Saturday and they were closing (no problem). The sales person I spoke with looked me in the face and told me my business would be earned. I asked for a better price. I was told they would put some numbers together and send to me Monday. Monday they send me the exact prices that were all ready listed and they couldn't work anything lower. I mean come on. If a dealer has a car listed for 20k. And then say we can work something for you having them show you a paper saying 24k after all fees with a 20k selling price.... I felt like I wasted my time to even go there. I have bought 4 vehicles from poynter but they don't seem to really want to sell. At least knock off 100 bucks just to keep me talking. Not smart at all.

Kacie Lima

I had a wonderful experience! The staff were friendly and very helpful.

Misti Geppi

This is for the service department only. I made an appointment on a Tuesday to have my van looked at for what I am fairly confident is a transmission issue. On Tuesday morning, I received a text right away from my “advisor”. I thought, “wow this will be a great experience.” I was so wrong. I barely received any updates and when I did, it was only because I texted multiple times to get one. Everyday was the same thing, the technician hasn’t looked at it. By the end of day three, my advisor finally got the tech to look at it. He spent one hour “diagnosing” my car, couldn’t find anything but a loose axle nut, which to my knowledge has nothing to do with the transmission. I asked them to drive it because something is definitely wrong. He had a porter drive it. My advisor called at the end of their business day asking if I want to run out and pick it up or have them drive it again the next morning because of course he didn’t hear anything. At this point, keep it another morning, right? I really want my car fixed. I spent all day of day four, waiting to hear back on it. After several texts and no response, I call the service dept and speak with a nice enough lady who said she had been meaning to call because my advisor was off. You would think she would have told me that on the phone the night before herself, right. Nope. Diagnosis-loose axle nut. Four days lost. No resolution to the actual problem. $156 for one hour of work. And four days of my car sitting on the lot. I commute to work which I couldn’t do. I feel like I should be paid instead of paying for this. Moral of the story, do not think because you make an appt that your car will actually be seen that day. Plan for it to sit there for as long as you let it. If I had read all of the other service reviews, I would not have taken it there. That was dumb on my part. Again, I am sure the sales side is terrific. Service side - thumbs down. The second star is because the two advisors were nice enough even though my assigned one was unresponsive most of the time; probably dealing with all the other people wondering why there car is sitting there so long without being looked at.

Christie Schneider

Bought a piece of crap 2013 Jeep in August. Yes as is but still. Have had issues since 2 weeks after buying. Had it worked on 3 times since. We just dropped 3000.00 to fix the issue. Got it back yesterday and drove it 1 day and now it's having issues again. Will never buy from them again.

Spring Luedeman

JD and Skyler found us exactly what we were looking for and were extremely helpful throughout the buying process! We can’t recommend them enough!

BAR

I believe this was the fastest buying experience we have ever had. I did an online application. Kevin called me the next morning. Kevin got us in, showed an offer, and we were off to Finance. Finance was quick and easy.

Adwanna White

Skylar was awesome!!! Give that man a raise please!

Krindell Shepard

Was a smooth easy process.

Melynda Waggoner

Fantastic experience

Tammy Kent

Great customer service and follow up. Jackson did a great job!

Wendy Phipps

Great experience with Kevin

phil toschlog

Thank You , JD Roberts . and the entire staff at Bob Poynter Chrysler / Ford. I have never been treated any more like family than I felt there. Shout out to Raphael, thanks so much for the help. It was my pleasure meeting you.

Joe Loffland

I have bought 3 vehicles from Poynter in the last two years. They have always worked with me on a fair trade and a good price on the new vehicle.

Doug Towriss

Super dealership! Great prices, friendly staff

YOGI USMVMC

Highly recommend! I pulled in to ask a few questions and drove away in a 2025 RAM 1500 (Rebel). Trent Turner took GREAT care of us. He did not pressure us in any way but provided the info we needed to help us make our decision. I failed to get his name but the finance guy made the paperwork as painless as possible. These folks are not smoke blowers, they really helped! Thank you Mr. Pointer to you and your amazing team.

Nick B.

Skylar got me a great deal on a brand new RT Durango (the car I've wanted for a long time). He reached out from the moment I indicated interest on the website and guided me through the process effortlessly. After many years, I think I can finally say I had a good experience with a car dealership from end-to-end. I recommend you go see Skylar at Bob Poynter if you want a new car. Special shout-out to John in the finance department. He listened to all of my gripes about the car industry and still gave me a good rundown of the pros and cons of addons/warranties. This place has a special team in place and I think they're going places!

Jason Sharp

I would recommend going to this dealership. Friendly people and my salesman Skylar was more than accommodating through the purchase of my new truck. Will be back again for sure.

Maci Baurle

Skylar Prange was a huge help! He was able to get me in the vehicle I wanted AND in my price range.

Keith Napier

A1 all the way. Highly recommend that you stop here for your next vehicle. Talk to Trent Turner. He will take good care of you !!

Bobby Cummings

Big shout out to Kevin Thias, he was a pleasure to deal with at Poynter Dodge, he explained everything in detail and helped me thru some of the function setups and took time answer any amd every question I had on the new Dodge Charger I bought, he was very knowledgeable on the vehicle and it's different features of the vehicle, i would highly recommend Kevin Thias to all my friends and family. Thank you Kevin and when I'm ready for another vehicle I will be dealing with you Keep up the good work..

Francisco Fernandez

Recently had the pleasure of purchasing a 2025 Ram truck from Bob Poynter Chrysler Dodge Jeep Ram FIAT Dealership of Seymour. Kevin the salesman was incredibly friendly, eager to help, and extremely knowledgeable in his field. His outstanding customer service skills got me through the process easily and quickly. I can’t thank Kevin enough for the amazing experience. In addition the dealership has a huge inventory with impeccably clean trucks, making the browsing and buying experience enjoyable and stress-free. I highly encourage you to visit Bob Poynter Chrysler Dodge Jeep Ram FIAT Dealership of Seymour, and ask for Kevin You won't be disappointed!!

Kyan Kilpatrick

Super helpful and accommodating should have gone here before all the other dealerships Def recommend thanks Briar and bob poynter

Shirley Knecht

This Jeep Girl is so excited to be back home in a Jeep Wrangler! Kevin Thias will always be my go to Jeep expert & the Poynter crew is wonderful. I could not be happier with this experience!

Sarina Wills Behling

I made an appointment to have my car serviced for July 10th, and finally decided to just take it back August 16th. While they were able to complete the appropriate recalls and fix my AC, they did not fix my airbag light or order the key copy that I requested, despite my car being in the shop for 37 days. My service manager, Lori, failed to pick up the phone on multiple occasions, did not call back when I left voicemails, and only called me about two times through the 5 week ordeal. After dropping my car off for an appointment and discussing what I wanted done on my car, I sat down and waited for an hour. I returned to the desk, only for her to say that she forgot I was there and would call me later with the timeline/prices later. She did not call, and I ended out just calling myself a week later, where she did not pick up after multiple tries. I eventually went in person, only to find that my service sheet had been lost. As someone who has worked in multiple service jobs, I completely understand when simple mistakes are made, but it seems that this service department completely dropped the ball in my scenario. Instead of owning up to any mistakes they blamed my car not being fixed on time to ordering delays (I suspect that they did not order the required parts until weeks after my appointment) and completely forgot about my key, despite me bringing it up multiple times.

Dre Benoit

Bob Poynter shops are unmatched in overall service and knowledge. They are always trying to help you out. I purchased my car from the chevy dealership. I brought my wife's van she got from Carvana and they knocked it out of the park. I recommend and go there for anything Car related cause it's always worth it.

Kendra Black

I had the best experience buying my first new vehicle from Bob Poynter. Skylar did an amazing job helping me upgrade my 2016 wrangler RHD to a 2024 wrangler RHD. I couldn't be happier with my new ride!!

Caitlin Beverstock

This is the second purchase my husband and I have made from here with Tyler. He is always so kind and patient with us through the vehicle searching and buying process! I will be recommending him to any friends and family who may be searching for their next car!

Charlea Fredstrom

Had a great experience working with Skylar Prange finding a van for our family. Everything about our experience was smooth and easy! Would absolutely recommend working with him if you are in the market for a new vehicle!

Janice Smith

Bob Poynter of Seymour. They helped me find a nice van to travel in as well as hauling the grandkids around. At the cheapest price possible. I love my 2024 Chrysler Pacifica Pinnacle!! I recommend Bob Poynter for your next vehicle

Douglas Deckard

Great experience with the pointer group.

David Steckel

I had a service on my truck done. When I left my check engine light came on. I called the next day and explained the problem. The service person I talked to asked if I had checked my oil, and told me they couldn’t check to see why the check engine light came on, and that I’d have to take it to a Toyota dealer. Usually they are pretty good, but I was not pleased with the man I spoke with.

William Prince

Everyone at the dealership was just great. I have been dealing with Trent Turner for more years than I can remember. The new part of the building is nice.

Dennis Mcintosh

Great sales team and service.

Natalie Ault

Fantastic customer service! I found a gently used car within my budget and the whole process was less than 2 hrs. Shout out to Tyler Hill for making everything super easy!

Jennifer Followell

Tyler was the best salesman met my needs and fit me in the right car for my budget always love going to Poynters

Kim Bost

Great experience, put me in the vehicle that I was wanting, Trent Turner went above and beyond to see all of my needs were met, Thanks to all of the staff that were involved in the purchase of my new Jeep Gladiator.

robert stanley

Purchased a Jeep Grand Cherokee off a lease.Dealt with John Nelson a consummate professional,personable and friendly. This was the 5th vehicle I have had from Bob Poynter their sales staff does not pressure you andare very helpful. John makes the financing understandable and the best deal. I highly recommend Bob Poynter's Seymour store.

Melinda Acton

Excellent customer service. Quick, detailed, cooperative, helpful, and enjoyable to work with! If I could give ten stars, I would!

Angela Vogel

Didn't go to that side

Bloom Stitch Rita

Skylar Prange sold us a LEMON.!!! We purchased a 2015 Chevy Equinox from Skylar Prange at Bob Poynter Chrysler in Seymour. Just a few weeks after the purchase, the vehicle NEEDS A NEW ENGINE. Here locally, we were quoted $8,500 - $10,000 from different repair shops for a new engine. You cannot tell me that Skylar and Bob Poynter WERE NOT aware of problems brewing with that vehicle when they sold it to us! I DO NOT recommend Bob Poynter for your vehicle needs!

Andrew Rush

We had a great experience with Trent! They had the best prices and customer service!