Sarina Wills Behling
I made an appointment to have my car serviced for July 10th, and finally decided to just take it back August 16th. While they were able to complete the appropriate recalls and fix my AC, they did not fix my airbag light or order the key copy that I requested, despite my car being in the shop for 37 days. My service manager, Lori, failed to pick up the phone on multiple occasions, did not call back when I left voicemails, and only called me about two times through the 5 week ordeal. After dropping my car off for an appointment and discussing what I wanted done on my car, I sat down and waited for an hour. I returned to the desk, only for her to say that she forgot I was there and would call me later with the timeline/prices later. She did not call, and I ended out just calling myself a week later, where she did not pick up after multiple tries. I eventually went in person, only to find that my service sheet had been lost. As someone who has worked in multiple service jobs, I completely understand when simple mistakes are made, but it seems that this service department completely dropped the ball in my scenario. Instead of owning up to any mistakes they blamed my car not being fixed on time to ordering delays (I suspect that they did not order the required parts until weeks after my appointment) and completely forgot about my key, despite me bringing it up multiple times.
Response from owner
August 21, 2024
Other reviews
Troy Schlenz
Great experience! Fast and easy!
Shannon Stahl
I have bought several new Chrysler vehicles from Poynters and it can honestly say I will not buy any more from them. Their customer service was absolutely terrible!! They never returned my calls and never kept me updated. I felt talked down to quite often, like I was a pain in their side! The jeep I have was in the shop for 6 weeks to get a brake line repaired. The brake line busted because it was rubbing against the sway bar link since they put the lift on. When I told them they reason, I was talked down to and told that could not be the reason! Well, guess what? It was the reason! I had to call Chrysler myself to get the hose expedited. I told Chrysler the same thing that I am writing here--I will never buy from Poynters again due to terrible customer service!
Susie Terrell
I had a knowledgeable salesman. I love the vehicle we bought. Everyone should check out Bob Poynter Dodge Jeep Seymour in talk to Kevin Thias
Jason Karnes
I really needed a truck for a good price. I called in and asked if they had any good deals in inventory and like everyone else they said yes. But I was in the area and I stopped in and talked to a guy named Trent. He was super helpful and the whole team was there to help me out. They gave me a really great deal on a very nice truck. It's been a couple of weeks now and everything has been great with the truck. I was really thankful that they did not try to pressure me or sell me something above what I did not want. All in all they were just great people to deal with.