All reviews

Frank Beck

I have purchased multiple vehicles at Bob Poynter over the years. Always felt like a relieved a good deal. Not this time. I found a vehicle i really liked. It was Saturday and they were closing (no problem). The sales person I spoke with looked me in the face and told me my business would be earned. I asked for a better price. I was told they would put some numbers together and send to me Monday. Monday they send me the exact prices that were all ready listed and they couldn't work anything lower. I mean come on. If a dealer has a car listed for 20k. And then say we can work something for you having them show you a paper saying 24k after all fees with a 20k selling price.... I felt like I wasted my time to even go there. I have bought 4 vehicles from poynter but they don't seem to really want to sell. At least knock off 100 bucks just to keep me talking. Not smart at all.

Misti Geppi

This is for the service department only. I made an appointment on a Tuesday to have my van looked at for what I am fairly confident is a transmission issue. On Tuesday morning, I received a text right away from my “advisor”. I thought, “wow this will be a great experience.” I was so wrong. I barely received any updates and when I did, it was only because I texted multiple times to get one. Everyday was the same thing, the technician hasn’t looked at it. By the end of day three, my advisor finally got the tech to look at it. He spent one hour “diagnosing” my car, couldn’t find anything but a loose axle nut, which to my knowledge has nothing to do with the transmission. I asked them to drive it because something is definitely wrong. He had a porter drive it. My advisor called at the end of their business day asking if I want to run out and pick it up or have them drive it again the next morning because of course he didn’t hear anything. At this point, keep it another morning, right? I really want my car fixed. I spent all day of day four, waiting to hear back on it. After several texts and no response, I call the service dept and speak with a nice enough lady who said she had been meaning to call because my advisor was off. You would think she would have told me that on the phone the night before herself, right. Nope. Diagnosis-loose axle nut. Four days lost. No resolution to the actual problem. $156 for one hour of work. And four days of my car sitting on the lot. I commute to work which I couldn’t do. I feel like I should be paid instead of paying for this. Moral of the story, do not think because you make an appt that your car will actually be seen that day. Plan for it to sit there for as long as you let it. If I had read all of the other service reviews, I would not have taken it there. That was dumb on my part. Again, I am sure the sales side is terrific. Service side - thumbs down. The second star is because the two advisors were nice enough even though my assigned one was unresponsive most of the time; probably dealing with all the other people wondering why there car is sitting there so long without being looked at.

Angela Vogel

Didn't go to that side

jeff jrt1019@ blomand.net

Make sure you leave the dealership with all pricing and paperwork correct and everything that should be with the car is there.

Tj Mills

I recently had two terrible transactions with the service department. One was taking my car in for a recall. We scheduled an appointment for the repair. It was 2 weeks in the future. I took my car in and asked when I would have it back as I couldnt go more than 2 days. They said later today or tomorrow. They had it for a week and a day. When I asked what the deal was they said they didnt have the staff to get to it...... Im not sure why I made an appointment on my end if they didnt make one with a tech on theirs. It was resolved eventually. Second was my back up camera. When i put my car in reverse the camera didnt display but said contact dealership. I made another appointment and was told it is covered under extended warranty. I took it in and they had it one day. The service manager called and said the 650 dollar camera was for sure bad and it would take a couple hours. Repair would be around 8-900 dollars total. He informed me the warranty did not cover it. He said that is fine but it will be 90 dollars for diagnosing it. I told him that up till now I was under the impression it was warranty and no one informed me of anything billable prior to starting their work. I asked how they diagnosed it and his reply was "Well your screen works fine but the camera doesnt so its shorted and bad and needs replaced." If thats how you diagnosed then im definitely not paying for that. My 8 year old son could complete that in 12 seconds. Funny enough, when I got home the camera started working so they didnt diagnose anything...at least correctly. They waived the charge so I didnt cause a fuss but I wasted a full day of my life for nothing but poor work and aggravation. When I went to pick up my car I checked out the rear gate as I always inspect the area that is worked on. The interior top panel had tabs broken off from being remove and was loose. I was baffled they put it back on hoping I wouldnt notice I assume. I blame the tech and not the service manager. Service rep did order a replacement free of charge. So far they do not make the situation worse and tend to correct their poor service departments work by waiving incorrect charges and replacing parts they have broke but its really not worth the trouble to take you vehicle in for service. I believe I will continue to purchase my vehicles from Bob Poynter as their prices tend to be fair against the current market but I will never ever ever have a vehicle serviced here. I do have two warranties here so if they get better I will revise the post.

chad gabehart

I would not buy from here again, sorry.

Heather Mccray

I was happy to get a loaner car since it took 2 months to fix my vehicle. I was also happy with the warranty. The salesman could be more aware of himself. Assuming a person is lying is very offensive.

Bill Bailey

1 hour scheduled repair. 3 hours to do. Told would be given free oil change due to waiting so long. Left without being given any coupon for the oil change.

Mike Brewster

Never have them work on a diesel

Andrew Shepherd

I took my van there to get my air conditioner fixed and they still have it 5 days later.