Tj Mills

I recently had two terrible transactions with the service department. One was taking my car in for a recall. We scheduled an appointment for the repair. It was 2 weeks in the future. I took my car in and asked when I would have it back as I couldnt go more than 2 days. They said later today or tomorrow. They had it for a week and a day. When I asked what the deal was they said they didnt have the staff to get to it...... Im not sure why I made an appointment on my end if they didnt make one with a tech on theirs. It was resolved eventually. Second was my back up camera. When i put my car in reverse the camera didnt display but said contact dealership. I made another appointment and was told it is covered under extended warranty. I took it in and they had it one day. The service manager called and said the 650 dollar camera was for sure bad and it would take a couple hours. Repair would be around 8-900 dollars total. He informed me the warranty did not cover it. He said that is fine but it will be 90 dollars for diagnosing it. I told him that up till now I was under the impression it was warranty and no one informed me of anything billable prior to starting their work. I asked how they diagnosed it and his reply was "Well your screen works fine but the camera doesnt so its shorted and bad and needs replaced." If thats how you diagnosed then im definitely not paying for that. My 8 year old son could complete that in 12 seconds. Funny enough, when I got home the camera started working so they didnt diagnose anything...at least correctly. They waived the charge so I didnt cause a fuss but I wasted a full day of my life for nothing but poor work and aggravation. When I went to pick up my car I checked out the rear gate as I always inspect the area that is worked on. The interior top panel had tabs broken off from being remove and was loose. I was baffled they put it back on hoping I wouldnt notice I assume. I blame the tech and not the service manager. Service rep did order a replacement free of charge. So far they do not make the situation worse and tend to correct their poor service departments work by waiving incorrect charges and replacing parts they have broke but its really not worth the trouble to take you vehicle in for service. I believe I will continue to purchase my vehicles from Bob Poynter as their prices tend to be fair against the current market but I will never ever ever have a vehicle serviced here. I do have two warranties here so if they get better I will revise the post.

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