Linda Kirk

Misti Geppi

This is for the service department only. I made an appointment on a Tuesday to have my van looked at for what I am fairly confident is a transmission issue. On Tuesday morning, I received a text right away from my “advisor”. I thought, “wow this will be a great experience.” I was so wrong. I barely received any updates and when I did, it was only because I texted multiple times to get one. Everyday was the same thing, the technician hasn’t looked at it. By the end of day three, my advisor finally got the tech to look at it. He spent one hour “diagnosing” my car, couldn’t find anything but a loose axle nut, which to my knowledge has nothing to do with the transmission. I asked them to drive it because something is definitely wrong. He had a porter drive it. My advisor called at the end of their business day asking if I want to run out and pick it up or have them drive it again the next morning because of course he didn’t hear anything. At this point, keep it another morning, right? I really want my car fixed. I spent all day of day four, waiting to hear back on it. After several texts and no response, I call the service dept and speak with a nice enough lady who said she had been meaning to call because my advisor was off. You would think she would have told me that on the phone the night before herself, right. Nope. Diagnosis-loose axle nut. Four days lost. No resolution to the actual problem. $156 for one hour of work. And four days of my car sitting on the lot. I commute to work which I couldn’t do. I feel like I should be paid instead of paying for this. Moral of the story, do not think because you make an appt that your car will actually be seen that day. Plan for it to sit there for as long as you let it. If I had read all of the other service reviews, I would not have taken it there. That was dumb on my part. Again, I am sure the sales side is terrific. Service side - thumbs down. The second star is because the two advisors were nice enough even though my assigned one was unresponsive most of the time; probably dealing with all the other people wondering why there car is sitting there so long without being looked at.

John Carr

Kevin Thias was/is the best of the best in the business! When I say it was the best buying experience I’ve ever had I mean it was the best. He was knowledgeable about all the features and warranties of the ram 2500 I bought. He was never ever pushy or trying to force me into something. He done a great job with everything. I was in and out in 30 minutes when it came to signing. I’m not kidding best experience purchasing a truck I’ve ever had. I’ve spent 4-6 hours at other locations in the past so to have this experience has definitely made me a life long customer in the future. Keep up the good work Kevin and Team!!

William George

I took my 2016 RAM 2500 6.7 Cummins in for the first service and inspection and was very pleased with my experience. In particular, Kevin Bott, Service Technician, impressed me with how very thorough he was in his inspection of the vehicle. As he inspected the truck he advised me along the way of the purpose of each check and things to watch out for as time goes on. He gave me great advise on when to return the truck for future service intervals and how to care for the truck between visits. Without question Kevin made up my mind to return to Bob Poynter of Seymour. Kudos to Kevin and the staff at Bob Poynter.

Drew Minett

Extremely rude to my wife on the phone when she was asking about our warranty being up. They canceled two of our appointments and we rescheduled for a third almost three weeks later. Our warranty was up by 154 miles. They wouldn't work with us at all. Spoke with Rod twice and he was beyond rude with us!