Eric D

Misti Geppi

This is for the service department only. I made an appointment on a Tuesday to have my van looked at for what I am fairly confident is a transmission issue. On Tuesday morning, I received a text right away from my “advisor”. I thought, “wow this will be a great experience.” I was so wrong. I barely received any updates and when I did, it was only because I texted multiple times to get one. Everyday was the same thing, the technician hasn’t looked at it. By the end of day three, my advisor finally got the tech to look at it. He spent one hour “diagnosing” my car, couldn’t find anything but a loose axle nut, which to my knowledge has nothing to do with the transmission. I asked them to drive it because something is definitely wrong. He had a porter drive it. My advisor called at the end of their business day asking if I want to run out and pick it up or have them drive it again the next morning because of course he didn’t hear anything. At this point, keep it another morning, right? I really want my car fixed. I spent all day of day four, waiting to hear back on it. After several texts and no response, I call the service dept and speak with a nice enough lady who said she had been meaning to call because my advisor was off. You would think she would have told me that on the phone the night before herself, right. Nope. Diagnosis-loose axle nut. Four days lost. No resolution to the actual problem. $156 for one hour of work. And four days of my car sitting on the lot. I commute to work which I couldn’t do. I feel like I should be paid instead of paying for this. Moral of the story, do not think because you make an appt that your car will actually be seen that day. Plan for it to sit there for as long as you let it. If I had read all of the other service reviews, I would not have taken it there. That was dumb on my part. Again, I am sure the sales side is terrific. Service side - thumbs down. The second star is because the two advisors were nice enough even though my assigned one was unresponsive most of the time; probably dealing with all the other people wondering why there car is sitting there so long without being looked at.

Dedee Morris

Service department was amazing my car was in and out in 2 days

Lillie Kramer

Bought my first jeep today from Skylar Prange at Poynter CDJRF. We test drove 4 different ones. He was so patient when i had hard time choosing. He stayed in contact and answered all of our questions and didn't push. We needed one more box checked to seal the deal and Skylar got it done. Thank you Skylar, Randy, John and JD! Love my jeep!! Lillie Kramer

janice williams

Everything was great.