Service Speed & Wait Time

Maggie Gomez

Worst Service Department Ever and Experience: (6/25-7/7) (1) had a scheduled oil change 6/25/25 plus asked to get two things diagnosed while in shop (2) stated Friday they will get around to the car and have something for us (3) Friday comes tell us to Call Saturday and they will have something for us (4)6/25- Andy gave a call to ask for the warranty paperwork since I had mentioned that the truck has warranty and what my husband and I suspect was wrong with car is the manifold and when turning the steering make a grind noise (5) 6/27/25- sent a text asking for update- no answer (6)6/30 called and was told a manager was gonna call me by the end of the day. (No one called) (7) 7/1 called to speak to a manager and was finally transferred and explained Wednesday will be a week the car has been in the shop and there is a lack of communication, no updates, and was explained no technician is available but a loaner car can be given. (8)7/1 Loaner car was dropped off and decided that was kind and continue to wait. (9)7/2 texted for update(no reply) (10)7/3- was given this answer (Yes point to the exhaust manifold however the noise will brake and turning is still being determine. Vehicle is in the shop once we have a diagnostic we will ask your extended warranty company if there is coverage. Reply STOP to OptOut.) (JUST ANOTHER RUN-AROUND) WAS NOT A GOOD SIGN (11)7/7/25- called and was transferred left message and decided enough is enough Wednesday 7/9 (will be the 3rd week vehicle isn’t even Looked at) (12)called other dodge shop that can get us in sooner and looked at and was told wait time and run around was ridiculous. (13)husband and I called and was sent to Andy’s voicemail and both upset and decided today is it and we are picking our truck up and dropping off loaner. (14)7/7 husband arrives visibly upset and come to find out not even are OIL CHANGE was done and Andy was vindictive and aggression was shown and mentioned “ what do you want me to do? You have your son in your hand? “ Which my husband was taken back) what was the point of that aggression or comment? And to call someone Jack***- Unprofessional and we have and had the right to be upset. I’m due at anytime and we had a schedule appointment we WERE NOT a WALK-IN

Ray Yheulon

I had my car serviced. It was done quickly and done correctly.

Ashley Sebastian

Horrible experience. Was supposed to be done in a day and they’ve had it for 2 1/2 days. Was supposed to start on my vehicle on Wednesday and they didn’t start my service till the following Thursday after telling me “it’s about done we’re wrapping everything up” as they haven’t even started it. Have had to find rides for the past 2 days to work and back and going to have to find someone to pick up my vehicle as I live 30 mins away because I have to work. Every person I talked to was rude and lied to me.

Shari Burger

Came in for a recall on my suv. Quick and efficient! Would recommend Bob Poynter for servicing!

Iceman

Great place! In and out under an hour, to include trade in and driving away in a new vehicle.

Irv Rutan

Oil change and multipoint inspection timing went very well. Dropped off at specified time and was acted on immediately. Was able to pickup the grandson in less than a hour.

Joshua Wright

I bring my 2017 F150 here to have it serviced multiple times a year. The service staff are always polite and get me in and out in less than an hour. No complaints in my end.

Herb Mclain

Got oil changed today no issues got in and out quickly

Chris Kane

Quick service and nice folks.

Darek Klapacz

Great service , right on appointment time without any extra waiting time , price is ok and definitely I would recommend this place

Kat Jarvis

Quick service and good deals

bobby carr

The service was very fast and the people are wonderful to work with. Will definitely be going back when its time to upgrade my wife's vehicle

Bill Bailey

1 hour scheduled repair. 3 hours to do. Told would be given free oil change due to waiting so long. Left without being given any coupon for the oil change.

Paul Richardson

As always, Bob Poynter's did a quick, efficient job on my vehicle.

Brenda Reese-pennie

The waiting was too long due to error communication. Both our faults

David Harrison

Very fast very friendly

Charles canter

fantastic service associates. Service on time as promised.

John Craig

Great service. Had an appt was in and out in reasonable amount of time

Gil Curlin

Great friendly service on time every time I would recommend them to anyone

Lisa Robertson

Fast and friendly oil change!

Matoshia Coomer

They where very nice and got my car in very quickly!

Dolphus Burton

All work was completed on time, as stated. The employees seem to enjoy their work and go the extra mile to see your experience is a good one.

Brian Cain

In and out quicker than I expected

Charlie Price

Fast service with appointment.friendly sales staff

Brent Lawles

They all ways get truck in and out quickly. AlI ways friendly.

Andrew Shepherd

I took my van there to get my air conditioner fixed and they still have it 5 days later.

Margaret Morrow

Nice and friendly staff. Service was slow. They did 100 thousand miles tune-up and now gas milage is down about 5 miles per gallon.

Dennis Allman

Good folks, timely service, customer driven.

Donald Runge

Good job and done in a short time line.

Tony Allen

Super friendly staff and quick service. Will definitely go back.

Derick Howard

I've had a 2010 dodge caravan for 6 months that I bought here and have had it in the service department 6 times now and 5 times for the same thing. They never actually diagnose the problem, they just replace parts and send me on my way. Every 60-90 days I have to take it back for the same damn problem that they never fixed. Every time, they have my van for over a week. This time it took them a whole week just to look at my van and now are getting ready to send me with it again without fixing the problem in its entirety!