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Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour

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Topic

Trade-In

87.5% positive

Across 500 reviews of Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour in Seymour, IN, trade-in appears in 24 reviews (87.5% positive), from 2014-06-25 through 2026-05-27.


Key findings

  • Trade-In mentioned in 24 of 500 reviews (4.8%)

  • 87.5% of Trade-In reviews are 4 or 5 stars

  • Average rating in Trade-In reviews: 4.6★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    79%19 mentions
  • Pricing & Value

    75%18 mentions
  • Communication & Updates

    63%15 mentions
  • Courtesy & Friendliness

    38%9 mentions
  • Responsiveness & Speed

    21%5 mentions
  • Scheduling & Booking Ease

    8%2 mentions

Reviews mentioning trade-in

April 20, 2026

Maggie Sanders

I had a great experience with the Bob Poynter dealership. From my initial inquiry, to walking out the door with a new vehicle, Briar was fantastic to work with. He answered all of my questions and was extremely helpful. I drove two hours to test drive the vehicle, and it was worth every bit of my time. Briar was transparent about the vehicle I was interested in, as well as my Jeep I planned to trade. I was greeted immediately upon entry, and they patiently walked me through every step of the trade process. John (financial team) was very helpful and pleasant to work with as well. I would recommend this team to anyone in the area, and will be visiting for future vehicle purchases.

Response from owner

Thank you for your wonderful review, Maggie! We're thrilled to hear that you had a great experience at Bob Poynter Chrysler Dodge Jeep Ram Fiat. It's fantastic to know that Briar was able to assist you through every step of the process, making your visit worth the trip. We truly appreciate your recommendation and look forward to welcoming you back for your future vehicle purchases! Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

April 20, 2026

October 3, 2025

Alicia Gay

Bob Poynter is a 5-star dealership in our opinion. They are easy to work with and gave us a fair price on our trade-in. The salesman, Briar Tidd, answered all of our trade-in and took care of every concern that we had. We are pleased with our new Jeep Grand Cherokee Overland!

Response from owner

Thank you for the amazing review, Alicia! We’re thrilled to hear that you consider Bob Poynter Chrysler Dodge Jeep Ram Fiat a 5-star dealership and that the process was easy and fair from start to finish. Briar will be glad to know his support and attention to your questions made such a positive impact. Congratulations on your new Jeep Grand Cherokee Overland — we hope you enjoy every mile! If you ever need anything, we’re here to help. Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

November 14, 2025

March 22, 2025

Agelio Aquino

Great experience. Went in not wanting to go back and forth, gave me the best deal on my trades first time (by a long shot to) and gave me a good deal on the ones I was buying. Didn’t have to argue about a second key was going to make one before I even realized it only had one key. It was one of the best car buying experiences. Will be returning later in the future.

January 28, 2025

Joe Loffland

I have bought 3 vehicles from Poynter in the last two years. They have always worked with me on a fair trade and a good price on the new vehicle.

March 21, 2024

Valarie Keller

Amazing experience here with Kyle. We traded in a small truck for a larger one for our family. They made everything smooth and fast. Waiting area, coffee, soda machine, kids room. The office is clean and welcoming

September 11, 2023

Iceman

Great place! In and out under an hour, to include trade in and driving away in a new vehicle.

March 15, 2023

Amber S

Poor Customer Service & management. Was trying to purchase a 2022 Dodge Charger GT RWD stock #22D476, on which they upped the price of the car vs the online advertised price. They gave a low-ball trade offer on a BRAND-NEW truck with 600 miles. The salesperson I was dealing with wasn't in yesterday, so I asked to speak with the new car manager. I was placed on hold, then told they were not in. So, I asked to speak to a manager that was in but was hung up after being told to hold on! - Guess they don't want to sell their vehicles.

Response from owner

We acknowledge your review and are currently looking into the events you’ve detailed.

March 22, 2023

October 16, 2022

Josh Culver

Called to confirm the vehicle we were interested in was still there, went in on Friday evening and was finished with the purchase around 90 mins later. Fair pricing on a new Durango, fair trade-in value on our current vehicle. Communication was quick and open, no games with payments, rates, etc. Finance guy was easy to deal with, made us aware of warranties and other things we COULd purchase, but didn’t push at all when we weren’t interested. They will certainly have a chance for our future business.

Response from owner

Thank you so much for your feedback, Josh Culver. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our staff. Please let us know if we can ever help you in the future. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

October 17, 2022

January 14, 2022

No Name

Drove from TN to pick up new vehicle. Car and paperwork ready when I arrived. Found me a better interest rate than the financing I arrived with. Up front with costs, rebates and trade in.

Response from owner

Thank you for this amazing review! We really appreciate your business. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

January 19, 2022

July 29, 2021

Toby Ortman

I just purchased my car from Bob Poynter Chrysler Jeep! After test driving many other vehicles at every big-name dealership from Indianapolis to Louisville along I65. It was Salesman Skylar Prange who found the perfect vehicle for me. You want this guy in your corner when you’re ready for your next vehicle. He did so much, but a few of the things he did were getting me top dollar for my trade, not pressuring me in anyway and being there every step of the way even on his day off! You won’t find a better deal or customer service anywhere else, I know because I looked everywhere else. Thank you for everything!

Response from owner

We appreciate the kind words, Toby. We look forward to seeing you again in the future! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

August 3, 2021

July 23, 2021

Trenton Shutters

First they misquoted my grandpa and then wouldn't honor it, he then offers to meet half way on the 2nd quote on a 40,000+ Jeep Grand Cherokee and they wouldn't budge over $500. I purchased a Ram from here and I won't be back. **update- My grandpa purchased identical vehicle at Russ Hubler Jeep in Newcastle Indiana for a better price and higher trade value, highly recommended dealership and worth the drive.

Response from owner

Thank you for taking the time to share your recent experience, Trenton. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

July 23, 2021

June 5, 2021

Paizley Soladine

I went into the dealership with little to NO hope of actually trading my car in due to me being so upside down on it. JD ROBERTS & SKYLAR made the impossible, possible..I left with them paying off my current car and leaving in a truck I have wanted for a while. I left with a full tank of gas, and a smile on my face! Thanks Bob Poynter Chrystler Dodge Jeep Ram!!!!

Response from owner

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

June 9, 2021

May 18, 2021

Jason Smith

I just traded my truck at Bob Poynter CDJR and it was a great experience. I worked with Skylar Prange and his communication was on point and no-nonsense. Since I was driving in from outside the area, an efficient experience was important and this was literally the quickest car buying experience I've ever had start to finish. Much thanks and I will always consider Bob Poynter for future purchases.

Response from owner

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

May 20, 2021

May 13, 2021

Silvester Nicholson

Talked on the phone with Josiah Watts, about a Gladiator. My mother drove from IL with the trade in and they offered her a good deal on the trade plus an amazing deal on the Gladiator. The finance department was very upfront with the payments and didn't pull any tricks. We are very happy with our new Gladiator. 🙂

Response from owner

Silvester, thank you so much for this fantastic review, and congratulations on your new Jeep Gladiator! We appreciate you taking the time to share your experience and for allowing us to show you the Bob Poynter Chrysler Dodge Jeep Ram Fiat of Seymour difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise, we wish you miles of happy driving! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

May 17, 2021

December 22, 2020

Steven R

I had a very pleasant experience purchasing a car from Bob Poynter. The price online was very competitive. The salesman, Tyler, answered all my questions. They gave me a fair price for my trade in. All in all, the transaction was very smooth and i would buy from here again.

Response from owner

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

December 28, 2020

May 17, 2020

Kevin Stewart

I drove from Nashville, TN (about 225 miles) to visit this team. I was very impressed with the professionalism and hospitality. Everything was ready for me when I arrived, and Jeff even educated me on a few owner tips! I saved nearly 10k from what I was offered locally, after my trade was valued fairly. I appreciate the "good, ol' fassioned" honesty here.

Response from owner

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

May 19, 2020

June 28, 2019

Marge Mudon

What a day! My son & I drove all the way from Indianapolis to Bob Poynter in Seymour to drool over my dream truck, a Ram 1500 Rebel. We were greeted immediately, shown the truck, took a test drive & knew that it was the “One”. Throughout the purchase process there was absolutely no pressure. From talking numbers, getting doable financing, filling out paperwork & taking delivery, every aspect was quick, efficient & respectful. They even went above and beyond by arranging to have my trade-in picked up at my home since we hadn’t driven it there. Trent Turner, Kyle Smart & Kevin Schickel made this the BEST vehicle purchase I have ever experienced by paying close attention to every detail of the process. I got a fair purchase price, a good trade-in value, great financing & an exceptional buying experience. I highly recommend this “dream team” to anyone who wants to be treated like they are their “one & only” customer. Thanks again, Marge Mudon.

Response from owner

Marge, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Trent, Kyle, and Kevin were able to go above and beyond your expectations and provide you with the best car buying experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

July 1, 2019

January 4, 2019

Steve Spears

Went to look at a vehicle. John greeted me. He was open about the vehicle and the issues. I am looking at a used car. Spoke with the sales manager about my trade. He offered a very fair trade in value. Haven't decided on the car, but the dealership experience was positive all the way around.

April 12, 2018

jed davis

Great place , trade in and drive away with a new vehicle the same day :-)

December 13, 2017

Kelly Moore

I was thinking of getting a new vehicle so we drove to Seymour to see what they had. Trent was quick to help me find just what I was looking for within my budget. They also gave me a great price on my trade! Nick and Randy made sure the deal went smoothly. Next time I'm ready to trade or buy, I will certainly check with Bob Poynter of Seymour first.

October 11, 2017

Andrea Utterback

This is a GREAT dealership!! They gave me a fantastic deal on my new Jeep, and also a really good trade in value on my previous. Everyone there was so nice! They also made the tedious buying process a breeze. I will certainly go to them the next time I need a new vehicle!

September 8, 2017

Joseph Murphy

Service department was great for my first time there. However, to get a deal on a vehicle, I had to go around Indianapolis area. There is a first responder discount and I was told I couldn't get anything there under $38,000. However, going to Indianapolis, I was able to purchase a 2017 Ram 2500 Tradesman for a few thousand less. Plus, they wouldn't give me anything for my trade.

May 16, 2017

Jessica Bammer

We drove nearly five hours to trade in my vehicle and purchase a pre-owned vehicle. I was extremely satisfied with Trent and Nick. They were completely up front about everything and they were no surprises. Very great prices!

April 19, 2017

Missy Staton

We purchased our first Jeep Wrangler from Bob Poynter of Seymour. We drove from the north side of Indianapolis because they had the vehicle with the exact options we wanted on their lot. Trent was excellent to work with and answered all my questions. Trent was able to value my trade before we drove down to make the deal. Trent made the buying experience quick, with no surprises and was able to give me above Blue Book value for my trade. This was by far the best dealer experience we have had buying a new vehicle.