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Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour

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Cathy Belamour

I was looking to purchase used 3rd row SUV and found one I was interested in and contacted dealership finance department to be told to complete online credit application (which I promptly completed) then followed up the next day to inquire about next step and only received voicemail and left name and number......NEVER HEARD BACK FROM THEM, when I drove up to the dealership the next day to speak to someone in person I see the vehicle I wanted being sold in front of me. POOR COMMUNICATION!!! Dont waste your time doing online credit application!! Go in person since they don't return calls

Response from owner

Cathy, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

April 21, 2021

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