Mike Allman
We had a horrible service department experience that we will never go back. We bought a 2013 Ram 1500, the sales was ok, Trent was honest about everything. The problem was our vehicle has an air ride system. Bob Poynter Service Department work on and off our truck from November 2018 to April 13, 2022. It is still not working right. We was sold an extended warranty that didn't cover any of this.Now Poynter did cover alot of the repairs but yesterday I was told we will have to pay $1100 for a new control module that I told them 2 years ago it was bad. Now there are new techs and service coordinators who absolutely the worst people to even talk to. Andy was our service coordinator who likes to talk down and tries to intimidate. We will take our truck out of town for any service it needs from now on. How does Bob Poynter himself let this go on at the Seymour Jeep,Dodge location I will never know. Absolutely the worst service department experience we have ever encountered. 2 thumbs down! Buyer beware!
Response from owner
April 25, 2022
Other reviews
Steve and Becky Lucas
My Jeep has never ran better. Really good team in the service department they took care of some transmission issues and fixed a couple of leaks on the engine. Great experience and no more spots on the driveway. Thanks Joyce
Kgregory09 Mydogharley
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Tonya Lester
The service department went above and beyond to meet my needs and complete my repairs in a timely manner!
C Rice
Great sales team, worked well with us, love our new Dodge Ram