Roger Harter
I love the Ram pickup I bought from Bob Poynter. The transaction went smoothly and quickly. However, when I discussed towing with the salesman, he stated that the Hemi would handle over 11,000 pounds. Unfortunately, with the rear end gear ratio that my truck has, its capacity is only 8,240 pounds. When I called within 24 hours of the sale, after I had discovered the discrepancy, the salesman said that I own the truck, so tough. He further stated that the specs are conservative, so there should be at least a 20% cushion. My bad. I should have researched it for myself before the fact. Be sure you do. Don't count on getting the truth from your salesman.
Response from owner
July 24, 2020
Other reviews
Bill
This post is to correct a review I wrote a few weeks ago concerning the service department. Although there were legitimate reasons for the review, I deleted it because I felt that I should give Poynters an opportunity to correct the situation. However the posting was read and noted before I deleted it, so I want to give credit where credit is due. The Poynter philosophy of happy customers was apparent by our newly assigned service rep Joyce. We were able to have a very friendly discussion and I walked away satisfied as a customer. I want the service manager to know that I will not hesitate to return should I need further service, nor will I hesitate to recommend Poynter to anyone else needing their vehicle worked on. Thank you for keeping Bob's philosophy alive and well.
Mark Gaming1000
I bought a van from there...Tyler was the salesperson good experience
Nick B.
Skylar got me a great deal on a brand new RT Durango (the car I've wanted for a long time). He reached out from the moment I indicated interest on the website and guided me through the process effortlessly. After many years, I think I can finally say I had a good experience with a car dealership from end-to-end. I recommend you go see Skylar at Bob Poynter if you want a new car. Special shout-out to John in the finance department. He listened to all of my gripes about the car industry and still gave me a good rundown of the pros and cons of addons/warranties. This place has a special team in place and I think they're going places!
Dmytro Yakovlyev
Best price in town for set of new tires. Love it, thank you so much.