Scott Heyne

Thomas McClellan

Not happy with my purchase at all. I went to Bob Poynter cause I wanted to go to the best in hopes that I would get the best and not have to worry about the car I'd buy from them. Let me start with after I purchased my 2012 Chrysler 300C it took me almost 2 months to get the car after I had already paid for the car cause there was problems with the car that they kept having to fix things before I could get it from them. When I test drove it. I was only able to do a limited test drive cause they steering wheel was shaking really bad while driving it and they promised to get it fixed. They told me it was just a return line from my steering rack to the resivour was leaking and needed to be replaced so they fixed it and I drove it and still had problems. They ended up having to placed both rotors in the front end and brakes and also the fromt passenger cailiper and also 4 new tires cause they was really bad and was causing some of them problems and they fixed that and still had problems after I drove it and they steering wheel was still jerking and they had to look at it again to tell me the front tension struts needed to be replaced as well. For one how many times do they have to have someone work on a car before they figure out what's wrong with it. Even after replacing the line for the power steering I'm still having to take the front passenger side tire off twice to add power steering fuild so it's still leaking some where. I also had them service the transmission cause it was acting with it was shifting hard when I'd let up off the gas. But actually what I have found it's the eco that's shifting hard down into 4 Cylinders. They also had to do a re alignment and fix a nozzle for my windshield fuild to spare. Now after only having the car a few months it's sitting in my driveway not wanting to start cause I'm having some kind of electrical issues and it's the only car I have to drive at the moment. Not happy at all with my experience and all I wanted was a good experience with them since they are supposed to be one of the best dealerships.

Billie Cheek

Excellent and satisfied thanks Skylar for my car..love it!!

Brandon Cole

Service department is unable to handle the workload. They keep the mechanics overwhelmed and this results in rushed, poor quality work. This also keeps customers circling back to fix the original repair. This adds more work to the list and puts them farther behind. I needed mirrors changed on my truck. They were incorrectly ordered or not ordered several times. When they were installed, they were installed incorrectly. This resulted in a bent door frame, interior panel is loose, scratched dash, and the mirror needed to be reordered.

Blare Robinson

Business manager was a little pushy on upgrading my warranty. But overall great experience, Kevin helped a lot and got me everything I needed and was very informative.