Andy

Maggie Gomez

Worst Service Department Ever and Experience: (6/25-7/7) (1) had a scheduled oil change 6/25/25 plus asked to get two things diagnosed while in shop (2) stated Friday they will get around to the car and have something for us (3) Friday comes tell us to Call Saturday and they will have something for us (4)6/25- Andy gave a call to ask for the warranty paperwork since I had mentioned that the truck has warranty and what my husband and I suspect was wrong with car is the manifold and when turning the steering make a grind noise (5) 6/27/25- sent a text asking for update- no answer (6)6/30 called and was told a manager was gonna call me by the end of the day. (No one called) (7) 7/1 called to speak to a manager and was finally transferred and explained Wednesday will be a week the car has been in the shop and there is a lack of communication, no updates, and was explained no technician is available but a loaner car can be given. (8)7/1 Loaner car was dropped off and decided that was kind and continue to wait. (9)7/2 texted for update(no reply) (10)7/3- was given this answer (Yes point to the exhaust manifold however the noise will brake and turning is still being determine. Vehicle is in the shop once we have a diagnostic we will ask your extended warranty company if there is coverage. Reply STOP to OptOut.) (JUST ANOTHER RUN-AROUND) WAS NOT A GOOD SIGN (11)7/7/25- called and was transferred left message and decided enough is enough Wednesday 7/9 (will be the 3rd week vehicle isn’t even Looked at) (12)called other dodge shop that can get us in sooner and looked at and was told wait time and run around was ridiculous. (13)husband and I called and was sent to Andy’s voicemail and both upset and decided today is it and we are picking our truck up and dropping off loaner. (14)7/7 husband arrives visibly upset and come to find out not even are OIL CHANGE was done and Andy was vindictive and aggression was shown and mentioned “ what do you want me to do? You have your son in your hand? “ Which my husband was taken back) what was the point of that aggression or comment? And to call someone Jack***- Unprofessional and we have and had the right to be upset. I’m due at anytime and we had a schedule appointment we WERE NOT a WALK-IN

Christopher Brewer

Bought a ram 2022 Chrysler pacifa from Skyler at Bob poynters Chrysler dodge thanks to Skyler the salesman JD Roberts for getting us a good deal and Andy in the service department for taking such good care of us me and my wife are happy with our new van

Jake Pugsley

Andy, my service advisor called me today and said they over charged me and wanted to make sure we got our money back. Thank you Andy for your honesty.

Mike Allman

We had a horrible service department experience that we will never go back. We bought a 2013 Ram 1500, the sales was ok, Trent was honest about everything. The problem was our vehicle has an air ride system. Bob Poynter Service Department work on and off our truck from November 2018 to April 13, 2022. It is still not working right. We was sold an extended warranty that didn't cover any of this.Now Poynter did cover alot of the repairs but yesterday I was told we will have to pay $1100 for a new control module that I told them 2 years ago it was bad. Now there are new techs and service coordinators who absolutely the worst people to even talk to. Andy was our service coordinator who likes to talk down and tries to intimidate. We will take our truck out of town for any service it needs from now on. How does Bob Poynter himself let this go on at the Seymour Jeep,Dodge location I will never know. Absolutely the worst service department experience we have ever encountered. 2 thumbs down! Buyer beware!

Carl White

This place went above and beyond trying to help us out on vacation when our truck had issues on a Friday night at 4:30! Service tech Andy and the diesel mechanic who worked on our truck stayed well beyond their posted hours to help us out and when the repair couldn't be completed until Saturday morning, they let us put our camper on their lot and plug in for the night!

Mark Wolfe

Andy did an awesome job ! Great service !