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Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour

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Topic

Customer Loyalty

94.1% positive

Across 500 reviews of Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour in Seymour, IN, customer loyalty appears in 34 reviews (94.1% positive), from 2014-06-25 through 2026-05-27.


Key findings

  • Customer Loyalty mentioned in 34 of 500 reviews (6.8%)

  • 94.1% of Customer Loyalty reviews are 4 or 5 stars

  • Average rating in Customer Loyalty reviews: 4.8★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    76%26 mentions
  • Courtesy & Friendliness

    35%12 mentions
  • Technical Knowledge & Expertise

    29%10 mentions
  • Pricing & Value

    26%9 mentions
  • Problem Resolution & Effectiveness

    18%6 mentions
  • Responsiveness & Speed

    9%3 mentions

Reviews mentioning customer loyalty

May 27, 2026

Kurt Kushner

The sales team always takes care of me. I've bought several vehicles from them and have been very pleased with sales and service!

Response from owner

Thank you for your wonderful review, Kurt! We truly appreciate your continued trust in us and are thrilled to hear that our sales team has consistently taken care of you. We look forward to assisting you with your future vehicle needs at Bob Poynter Chrysler Dodge Jeep Ram Fiat! Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

May 28, 2026

April 16, 2026

Carol Franklin

Great place to buy a car! We bought a truck here about a year ago from Skylar he’s incredible to work with. We drive hour and half just to buy another car from here because they treat you so well.. Skylar is very knowledgeable and responsive..

Response from owner

Thank you for your amazing review, Carol! We truly appreciate your kind words about Bob Poynter Chrysler Dodge Jeep Ram Fiat and Skylar. It's wonderful to hear that you had such a positive experience with your truck purchase and that you chose to return to us for another vehicle. Our team looks forward to serving you again! Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

April 16, 2026

January 31, 2026

Gary Goble

We have been buying cars from Bob Poynter dealerships for nearly 30 years and have consistently had a great experience. It is truly impressive that the organization has maintained such high levels of customer service over that time, and our purchase earlier this week was no different. Skylar has been a real pleasure to work with, and we will definitely be going back to Seymour when the time comes for our next car purchase!

Response from owner

Thank you for your wonderful review, Gary! We truly appreciate your loyalty over the past 30 years and are thrilled to hear about your great experience with us at Bob Poynter Chrysler Dodge Jeep Ram Fiat. We're glad that Skylar made your recent purchase enjoyable. We look forward to welcoming you back when you’re ready for your next car! Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

January 31, 2026

January 15, 2026

Mitchell Kilgas

Great to work with as always and the best dealership in town.

Response from owner

Thank you for the fantastic review, Mitchell! We're thrilled to hear that you enjoyed your experience with us at Bob Poynter Chrysler Dodge Jeep Ram Fiat. We appreciate your kind words and look forward to serving you again soon! Sincerely, The team at Bob Poynter Chrysler Dodge Jeep Ram Fiat

January 15, 2026

October 30, 2025

T L

HORRIBLE SERVICE DEPARTMENT!!! I BOUGHT MY 2024 JEEP WRANGLER BRAND NEW AT THE JEEP STORE. HAS 14300 MILES IT WAS BROKE DOWN IN MY DRIVEWAY AND I CALLED TO GET IT TOWED THEY WANTED $284. TO TOW IT, I KEPT ASKING IF THE BATTERY WAS BAD IF THEY WAS GOING TO REPLACE IT THEY SAID NO THAT IT HAD A 1 YR 12K MILE WARRANTY ON BATTERY, THIS WENT ON FOR OVER A WEEK AND FINALLY I HAULED IT MYSELF TO SALEM THEY GOT IT RIGHT IN AND FIXED IT RIGHT AWAY AND EVERYTHING WAS COVERED UNDER FACTORY WARRANTY. VERY DISAPPOINTED WITH THE DEALERSHIP IN SEYMOUR AND I ALWAYS DELT WITH THIS PLACE SINCE BOWMAN S OWNED IT. LOST MY BUSINESS!!!!!!!

Response from owner

Our team has acknowledged this review.

January 21, 2020

June 10, 2025

Anvar Khusnutdinov

Excellent car dealership. I recommend it.

June 5, 2025

Dan Cuson

I have bought 3 vehicles from this dealership since 2021. There are countless dealers in the Indy area but the little over an hour drive is well worth coming here instead. I won't buy a vehicle from any other place going forward.

Response from owner

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

December 14, 2021

March 14, 2025

Frank Beck

I have purchased multiple vehicles at Bob Poynter over the years. Always felt like a relieved a good deal. Not this time. I found a vehicle i really liked. It was Saturday and they were closing (no problem). The sales person I spoke with looked me in the face and told me my business would be earned. I asked for a better price. I was told they would put some numbers together and send to me Monday. Monday they send me the exact prices that were all ready listed and they couldn't work anything lower. I mean come on. If a dealer has a car listed for 20k. And then say we can work something for you having them show you a paper saying 24k after all fees with a 20k selling price.... I felt like I wasted my time to even go there. I have bought 4 vehicles from poynter but they don't seem to really want to sell. At least knock off 100 bucks just to keep me talking. Not smart at all.

Response from owner

Thank you for sharing your experience with us, Frank. I appreciate your loyalty over the years and understand your frustration regarding your recent visit. Our intent is always to provide a competitive deal that meets our customers' expectations. If you're open to it, I encourage you to reach out to me directly at Bob Poynter Chrysler Dodge Jeep Ram Fiat so we can discuss your concerns further. Your feedback is valuable as I strive to improve our services. I hope to earn back your trust in the future. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

March 17, 2025

January 28, 2025

Joe Loffland

I have bought 3 vehicles from Poynter in the last two years. They have always worked with me on a fair trade and a good price on the new vehicle.

August 29, 2024

Kyan Kilpatrick

Super helpful and accommodating should have gone here before all the other dealerships Def recommend thanks Briar and bob poynter

August 26, 2024

Shirley Knecht

This Jeep Girl is so excited to be back home in a Jeep Wrangler! Kevin Thias will always be my go to Jeep expert & the Poynter crew is wonderful. I could not be happier with this experience!

August 16, 2024

Dre Benoit

Bob Poynter shops are unmatched in overall service and knowledge. They are always trying to help you out. I purchased my car from the chevy dealership. I brought my wife's van she got from Carvana and they knocked it out of the park. I recommend and go there for anything Car related cause it's always worth it.

August 13, 2024

Caitlin Beverstock

This is the second purchase my husband and I have made from here with Tyler. He is always so kind and patient with us through the vehicle searching and buying process! I will be recommending him to any friends and family who may be searching for their next car!

July 30, 2024

Janice Smith

Bob Poynter of Seymour. They helped me find a nice van to travel in as well as hauling the grandkids around. At the cheapest price possible. I love my 2024 Chrysler Pacifica Pinnacle!! I recommend Bob Poynter for your next vehicle

May 21, 2024

Jennifer Followell

Tyler was the best salesman met my needs and fit me in the right car for my budget always love going to Poynters

Response from owner

Jennifer, I appreciate you taking the time to leave Bob Poynter Chrysler Dodge Jeep Ram Fiat this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

May 16, 2023

January 27, 2024

Natasha Spears

Love Bob Poynter Chrysler! Have bought several vehicles here now and won't go anywhere else! Briar is amazing to work with and the entire staff is nice and friendly!

August 4, 2023

Kate Elsner

I absolutely love Bob Poynter. They treat me like family and I know I will always be taken care of and valued by all of the staff and ownership. I will continue to purchase and sell all of my vehicles with Bob Poynter - Seymour

May 9, 2023

Ron Ferril

If you were in the Seymour area in your name, the new ride, check them out

Response from owner

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

May 11, 2023

April 19, 2023

Mark Persinger

My wife and I have bought every car we’ve owned for the last 30 years from Poynter Ford/Jeep. The experience is always positive, the sales and finance personnel very knowledgeable, and very helpful. We highly recommend!

Response from owner

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

April 20, 2023

November 29, 2021

Stacie Robinson

Excellent service! I have bought multiple vehicles here, and the process is always so smooth and easy!

Response from owner

Thanks for your loyalty! We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

December 2, 2021

June 17, 2021

Paul Stroud

Bob Poynter is the best. I have bought my last two vehicles from Terry Darlage. He is an outstanding salesman. My family has developed a personal relationship with him. Will always buy from Bob Poynter.

Response from owner

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

June 22, 2021

February 10, 2021

Nichole Alexandria

The only place ill take my car to get worked on, or buy a car.

Response from owner

Hi Nichole and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

February 12, 2021

August 4, 2020

Tina M. Lippert

Love my 2020 Durango and received a free oil change with no appointment. Ive been a customer since 2015 I will forever be a customer 💞

Response from owner

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

August 6, 2020

June 30, 2020

Steven Niemoeller

I live in Florida and have a ram dually I always if need be have it serviced at this dealer they are great folks there and take care of my truck when I am there in town

Response from owner

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

July 2, 2020

May 15, 2019

Krystal Nolan

Fast quick service. Finally found and fixed what was rattling underneath. The best thing is had an issue that was fixed under warranty over a year ago and it happened again. Warranty didnt want to cover the reoccurring issue but the dealership fixed it anyway. They said they appreciate us as a customer and didnt want to loose us. Awsome!!!

Response from owner

Thank you for stopping by to leave this review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. Give us a call if you have any further questions! Best regards, Tony Starkey TStarkey@bobpoynter.com

June 4, 2019

May 6, 2019

mike bevers

Work was done well and quickly ... would recommend anyone to go

April 20, 2019

Michael Hall

I've bought two cars from here in the last 6 years. Goid place

February 26, 2019

Don Egan

Second time buyer at this dealership. The staff is always friendly, and knowledgeable and care about us the customer. Thanks again for your assistance with the new Jeep.

January 15, 2018

Edward schwering

I have not had any negative experiences with Bob Poynter. I purchased my vehicle from them in late 2016 and return to this dealership for service. Everyone is polite and friendly. When it’s time for my next new vehicle purchase they will definitely be my first choice.

January 6, 2018

Nathan Engleking

Every vehicle in my driveway is from a Bob Poynter dealership. They are absolutely fantastic! I take them all to Poynters in Seymour for oil changes and pay only a couple of bucks more than doing it myself. The sales staff are honest and easy to deal with (no pressure what so ever), and the service department is excellent.

April 30, 2017

Jason Arnold

I have done business with Bob poynters since I bought my fist car with a loan from them in 98. They have done all the service on my cars that I don't do myself. They are always friendly, knowledgeable, and very reasonably priced. I would recommend them to anyone.

February 9, 2017

Sheady Kyle

I have been to several dealerships in the Indianapolis area and none of them compare to the service, sales, courtesy, accommodation and price that Bob Poynter gives. I love over an hour away and I have still driven down to Seymour to buy my last 2 Jeeps.

January 8, 2017

Cheryl Greathouse

I have bought 2 new vehicles through Bob Poynter Dodge now and both times my experience has been excellent!!! Will do business with them in the future.

October 3, 2016

William George

I took my 2016 RAM 2500 6.7 Cummins in for the first service and inspection and was very pleased with my experience. In particular, Kevin Bott, Service Technician, impressed me with how very thorough he was in his inspection of the vehicle. As he inspected the truck he advised me along the way of the purpose of each check and things to watch out for as time goes on. He gave me great advise on when to return the truck for future service intervals and how to care for the truck between visits. Without question Kevin made up my mind to return to Bob Poynter of Seymour. Kudos to Kevin and the staff at Bob Poynter.