Topic
Customer Loyalty
94.1% positiveAcross 500 reviews of Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour in Seymour, IN, customer loyalty appears in 34 reviews (94.1% positive), from 2014-06-25 through 2026-05-27.
Key findings
Customer Loyalty mentioned in 34 of 500 reviews (6.8%)
94.1% of Customer Loyalty reviews are 4 or 5 stars
Average rating in Customer Loyalty reviews: 4.8★
Aspects most discussed in these reviews
Professionalism & Conduct
76%26 mentionsCourtesy & Friendliness
35%12 mentionsTechnical Knowledge & Expertise
29%10 mentionsPricing & Value
26%9 mentionsProblem Resolution & Effectiveness
18%6 mentionsResponsiveness & Speed
9%3 mentions
Reviews mentioning customer loyalty
Kurt Kushner
The sales team always takes care of me. I've bought several vehicles from them and have been very pleased with sales and service!
Response from owner
May 28, 2026
Carol Franklin
Great place to buy a car! We bought a truck here about a year ago from Skylar he’s incredible to work with. We drive hour and half just to buy another car from here because they treat you so well.. Skylar is very knowledgeable and responsive..
Response from owner
April 16, 2026
Gary Goble
We have been buying cars from Bob Poynter dealerships for nearly 30 years and have consistently had a great experience. It is truly impressive that the organization has maintained such high levels of customer service over that time, and our purchase earlier this week was no different. Skylar has been a real pleasure to work with, and we will definitely be going back to Seymour when the time comes for our next car purchase!
Response from owner
January 31, 2026
Mitchell Kilgas
Great to work with as always and the best dealership in town.
Response from owner
January 15, 2026
T L
HORRIBLE SERVICE DEPARTMENT!!! I BOUGHT MY 2024 JEEP WRANGLER BRAND NEW AT THE JEEP STORE. HAS 14300 MILES IT WAS BROKE DOWN IN MY DRIVEWAY AND I CALLED TO GET IT TOWED THEY WANTED $284. TO TOW IT, I KEPT ASKING IF THE BATTERY WAS BAD IF THEY WAS GOING TO REPLACE IT THEY SAID NO THAT IT HAD A 1 YR 12K MILE WARRANTY ON BATTERY, THIS WENT ON FOR OVER A WEEK AND FINALLY I HAULED IT MYSELF TO SALEM THEY GOT IT RIGHT IN AND FIXED IT RIGHT AWAY AND EVERYTHING WAS COVERED UNDER FACTORY WARRANTY. VERY DISAPPOINTED WITH THE DEALERSHIP IN SEYMOUR AND I ALWAYS DELT WITH THIS PLACE SINCE BOWMAN S OWNED IT. LOST MY BUSINESS!!!!!!!
Response from owner
January 21, 2020
Anvar Khusnutdinov
Excellent car dealership. I recommend it.
Dan Cuson
I have bought 3 vehicles from this dealership since 2021. There are countless dealers in the Indy area but the little over an hour drive is well worth coming here instead. I won't buy a vehicle from any other place going forward.
Response from owner
December 14, 2021
Frank Beck
I have purchased multiple vehicles at Bob Poynter over the years. Always felt like a relieved a good deal. Not this time. I found a vehicle i really liked. It was Saturday and they were closing (no problem). The sales person I spoke with looked me in the face and told me my business would be earned. I asked for a better price. I was told they would put some numbers together and send to me Monday. Monday they send me the exact prices that were all ready listed and they couldn't work anything lower. I mean come on. If a dealer has a car listed for 20k. And then say we can work something for you having them show you a paper saying 24k after all fees with a 20k selling price.... I felt like I wasted my time to even go there. I have bought 4 vehicles from poynter but they don't seem to really want to sell. At least knock off 100 bucks just to keep me talking. Not smart at all.
Response from owner
March 17, 2025
Joe Loffland
I have bought 3 vehicles from Poynter in the last two years. They have always worked with me on a fair trade and a good price on the new vehicle.
Kyan Kilpatrick
Super helpful and accommodating should have gone here before all the other dealerships Def recommend thanks Briar and bob poynter
Shirley Knecht
This Jeep Girl is so excited to be back home in a Jeep Wrangler! Kevin Thias will always be my go to Jeep expert & the Poynter crew is wonderful. I could not be happier with this experience!
Dre Benoit
Bob Poynter shops are unmatched in overall service and knowledge. They are always trying to help you out. I purchased my car from the chevy dealership. I brought my wife's van she got from Carvana and they knocked it out of the park. I recommend and go there for anything Car related cause it's always worth it.
Caitlin Beverstock
This is the second purchase my husband and I have made from here with Tyler. He is always so kind and patient with us through the vehicle searching and buying process! I will be recommending him to any friends and family who may be searching for their next car!
Janice Smith
Bob Poynter of Seymour. They helped me find a nice van to travel in as well as hauling the grandkids around. At the cheapest price possible. I love my 2024 Chrysler Pacifica Pinnacle!! I recommend Bob Poynter for your next vehicle
Jennifer Followell
Tyler was the best salesman met my needs and fit me in the right car for my budget always love going to Poynters
Response from owner
May 16, 2023
Natasha Spears
Love Bob Poynter Chrysler! Have bought several vehicles here now and won't go anywhere else! Briar is amazing to work with and the entire staff is nice and friendly!
Kate Elsner
I absolutely love Bob Poynter. They treat me like family and I know I will always be taken care of and valued by all of the staff and ownership. I will continue to purchase and sell all of my vehicles with Bob Poynter - Seymour
Ron Ferril
If you were in the Seymour area in your name, the new ride, check them out
Response from owner
May 11, 2023
Mark Persinger
My wife and I have bought every car we’ve owned for the last 30 years from Poynter Ford/Jeep. The experience is always positive, the sales and finance personnel very knowledgeable, and very helpful. We highly recommend!
Response from owner
April 20, 2023
Stacie Robinson
Excellent service! I have bought multiple vehicles here, and the process is always so smooth and easy!
Response from owner
December 2, 2021
Paul Stroud
Bob Poynter is the best. I have bought my last two vehicles from Terry Darlage. He is an outstanding salesman. My family has developed a personal relationship with him. Will always buy from Bob Poynter.
Response from owner
June 22, 2021
Nichole Alexandria
The only place ill take my car to get worked on, or buy a car.
Response from owner
February 12, 2021
Tina M. Lippert
Love my 2020 Durango and received a free oil change with no appointment. Ive been a customer since 2015 I will forever be a customer 💞
Response from owner
August 6, 2020
Steven Niemoeller
I live in Florida and have a ram dually I always if need be have it serviced at this dealer they are great folks there and take care of my truck when I am there in town
Response from owner
July 2, 2020
Krystal Nolan
Fast quick service. Finally found and fixed what was rattling underneath. The best thing is had an issue that was fixed under warranty over a year ago and it happened again. Warranty didnt want to cover the reoccurring issue but the dealership fixed it anyway. They said they appreciate us as a customer and didnt want to loose us. Awsome!!!
Response from owner
June 4, 2019
mike bevers
Work was done well and quickly ... would recommend anyone to go
Michael Hall
I've bought two cars from here in the last 6 years. Goid place
Don Egan
Second time buyer at this dealership. The staff is always friendly, and knowledgeable and care about us the customer. Thanks again for your assistance with the new Jeep.
Edward schwering
I have not had any negative experiences with Bob Poynter. I purchased my vehicle from them in late 2016 and return to this dealership for service. Everyone is polite and friendly. When it’s time for my next new vehicle purchase they will definitely be my first choice.
Nathan Engleking
Every vehicle in my driveway is from a Bob Poynter dealership. They are absolutely fantastic! I take them all to Poynters in Seymour for oil changes and pay only a couple of bucks more than doing it myself. The sales staff are honest and easy to deal with (no pressure what so ever), and the service department is excellent.
Jason Arnold
I have done business with Bob poynters since I bought my fist car with a loan from them in 98. They have done all the service on my cars that I don't do myself. They are always friendly, knowledgeable, and very reasonably priced. I would recommend them to anyone.
Sheady Kyle
I have been to several dealerships in the Indianapolis area and none of them compare to the service, sales, courtesy, accommodation and price that Bob Poynter gives. I love over an hour away and I have still driven down to Seymour to buy my last 2 Jeeps.
Cheryl Greathouse
I have bought 2 new vehicles through Bob Poynter Dodge now and both times my experience has been excellent!!! Will do business with them in the future.
William George
I took my 2016 RAM 2500 6.7 Cummins in for the first service and inspection and was very pleased with my experience. In particular, Kevin Bott, Service Technician, impressed me with how very thorough he was in his inspection of the vehicle. As he inspected the truck he advised me along the way of the purpose of each check and things to watch out for as time goes on. He gave me great advise on when to return the truck for future service intervals and how to care for the truck between visits. Without question Kevin made up my mind to return to Bob Poynter of Seymour. Kudos to Kevin and the staff at Bob Poynter.