A S
The entire experience was refreshing from the friendliness to the professionalism! My wife pointed out how the salesman(Kevin) included her in the whole in-person deal and how much she appreciated that. Would highly recommend to anyone in the market!
Response from owner
June 29, 2022
Other reviews
Bill Bailey
1 hour scheduled repair. 3 hours to do. Told would be given free oil change due to waiting so long. Left without being given any coupon for the oil change.
Robert Allen
Wanted to thank the sales associate Skylar Prange for reaching out and working with us about an inquiry about a used vehicle my wife and I found online. We had been searching for a truck and found one listed online. We reached out and Skylar got back in touch with us. He was willing to work with us and help us secure a deal. His professionalism and willingness to work with us speaks volumes. His honesty and understanding of the situation and what we needed/wanted and the vehicle we were looking at. Appreciate Skylar and the rest of the team at Bob Poynter.
Sarina Wills Behling
I made an appointment to have my car serviced for July 10th, and finally decided to just take it back August 16th. While they were able to complete the appropriate recalls and fix my AC, they did not fix my airbag light or order the key copy that I requested, despite my car being in the shop for 37 days. My service manager, Lori, failed to pick up the phone on multiple occasions, did not call back when I left voicemails, and only called me about two times through the 5 week ordeal. After dropping my car off for an appointment and discussing what I wanted done on my car, I sat down and waited for an hour. I returned to the desk, only for her to say that she forgot I was there and would call me later with the timeline/prices later. She did not call, and I ended out just calling myself a week later, where she did not pick up after multiple tries. I eventually went in person, only to find that my service sheet had been lost. As someone who has worked in multiple service jobs, I completely understand when simple mistakes are made, but it seems that this service department completely dropped the ball in my scenario. Instead of owning up to any mistakes they blamed my car not being fixed on time to ordering delays (I suspect that they did not order the required parts until weeks after my appointment) and completely forgot about my key, despite me bringing it up multiple times.
Kristin Luedeman
Terrible Service Dept. Strike 1 Took a Dodge Avenger to them to get key made they said it needed a computer. So I took it to Ace to have another key made. 10 Min $80. Strike 2 Took a PT Cruiser to them and they said it needed a transmission body. $1100 quote. Took it to another shop and it was a $30.00 wire that needed fixed. Strike 3 Took a Pacific to them because some broke the lock cylinder. Called me and said it needed modilizer. 365.00. I said ok do it. Called back and said it need a lock Cylinder $145.00. I said ok get it fixed. Called back again and said it needed a TPM $1100.00. Basical paid they $ $565.00 for nothing because I wouldn’t let them throw another part at it. Towed it there and then had to tow it away from there. These guys don’t have a clue on diagnostics of a car. Save your money and go somewhere else.