Indiana State Insurance Group
We have sent 2 cars for keys to be made to their service Dept. Both times they said they needed computers. ($1200) I complained to service manager who could careless. Then Bob Poynter told us to find another dealer. I was told by everyone not to use their service dept but didn’t listen. Called Malcomb lock and he fixed both within 1 hour. Definitely get a 2nd opinion before you let them change computer in your car.
Response from owner
June 1, 2022
Other reviews
Kristin Luedeman
Terrible Service Dept. Strike 1 Took a Dodge Avenger to them to get key made they said it needed a computer. So I took it to Ace to have another key made. 10 Min $80. Strike 2 Took a PT Cruiser to them and they said it needed a transmission body. $1100 quote. Took it to another shop and it was a $30.00 wire that needed fixed. Strike 3 Took a Pacific to them because some broke the lock cylinder. Called me and said it needed modilizer. 365.00. I said ok do it. Called back and said it need a lock Cylinder $145.00. I said ok get it fixed. Called back again and said it needed a TPM $1100.00. Basical paid they $ $565.00 for nothing because I wouldn’t let them throw another part at it. Towed it there and then had to tow it away from there. These guys don’t have a clue on diagnostics of a car. Save your money and go somewhere else.
Sheri Koch
Absolutely terrible service, I am reminded why I don't take my vehicles to their service center, I walked in last Wednesday and the two guys behind that counter both looked at me and went back to starring at their computers, not a I will be with you in a moment, good morning, nothing A lady walked in was very nice got me checked in and pointed me to my service adviser. One of the guys that didn't help me when I first came in, he acted like it was putting him out by having to take my information and get me loaner car. I asked him when they would get my car in to get looked at, I had an appt for that day. All he said was I don't know we are short tech's. I didn't hear anything from him for two days I had to call, and he sounded like I was putting him out wanting an update on MY Car. His response it still hasn't been looked at they don't have any Tech's. They have had my vehicle for 7 days and the only time I have gotten an update is when I had to call and leave a message. Absolutely No customer service skills rude as ever, sounds like he just woke up from a nap. So not only does their service team lack professionalism but they don't have anyone that can diagnose a vehicle. I made an appointment it should not take them 7 days to look at my vehicle to figure out what is going on.
Abe Pagota
Found a truck on their website we were interested in. Description and pictures made it sound and look like a great vehicle. No mention or photos of giant scratches in the paint or front end damage on this $41,000 truck. Drove an hour to come look at it before purchasing. Arrived and discovered huge scratches in the paint of one door, and damage to the front bumper/headlight/fender. That's as far as we got before walking away. Why would this not be mentioned/shown on the website listing? Looked like something you'd find on the back row or maybe something they'd send to auction. Not really expecting unrepaired collision damage on a $41k vehicle at a new car dealership. Glad we wasted 2 hours roundtrip.
Dolphus Burton
All work was completed on time, as stated. The employees seem to enjoy their work and go the extra mile to see your experience is a good one.