Staff & Professionalism

Tabitha Reed

The people that worked with me are amazing. So nice

Maggie Gomez

Worst Service Department Ever and Experience: (6/25-7/7) (1) had a scheduled oil change 6/25/25 plus asked to get two things diagnosed while in shop (2) stated Friday they will get around to the car and have something for us (3) Friday comes tell us to Call Saturday and they will have something for us (4)6/25- Andy gave a call to ask for the warranty paperwork since I had mentioned that the truck has warranty and what my husband and I suspect was wrong with car is the manifold and when turning the steering make a grind noise (5) 6/27/25- sent a text asking for update- no answer (6)6/30 called and was told a manager was gonna call me by the end of the day. (No one called) (7) 7/1 called to speak to a manager and was finally transferred and explained Wednesday will be a week the car has been in the shop and there is a lack of communication, no updates, and was explained no technician is available but a loaner car can be given. (8)7/1 Loaner car was dropped off and decided that was kind and continue to wait. (9)7/2 texted for update(no reply) (10)7/3- was given this answer (Yes point to the exhaust manifold however the noise will brake and turning is still being determine. Vehicle is in the shop once we have a diagnostic we will ask your extended warranty company if there is coverage. Reply STOP to OptOut.) (JUST ANOTHER RUN-AROUND) WAS NOT A GOOD SIGN (11)7/7/25- called and was transferred left message and decided enough is enough Wednesday 7/9 (will be the 3rd week vehicle isn’t even Looked at) (12)called other dodge shop that can get us in sooner and looked at and was told wait time and run around was ridiculous. (13)husband and I called and was sent to Andy’s voicemail and both upset and decided today is it and we are picking our truck up and dropping off loaner. (14)7/7 husband arrives visibly upset and come to find out not even are OIL CHANGE was done and Andy was vindictive and aggression was shown and mentioned “ what do you want me to do? You have your son in your hand? “ Which my husband was taken back) what was the point of that aggression or comment? And to call someone Jack***- Unprofessional and we have and had the right to be upset. I’m due at anytime and we had a schedule appointment we WERE NOT a WALK-IN

Ashley Sebastian

Horrible experience. Was supposed to be done in a day and they’ve had it for 2 1/2 days. Was supposed to start on my vehicle on Wednesday and they didn’t start my service till the following Thursday after telling me “it’s about done we’re wrapping everything up” as they haven’t even started it. Have had to find rides for the past 2 days to work and back and going to have to find someone to pick up my vehicle as I live 30 mins away because I have to work. Every person I talked to was rude and lied to me.

Spring Luedeman

JD and Skyler found us exactly what we were looking for and were extremely helpful throughout the buying process! We can’t recommend them enough!

Adwanna White

Skylar was awesome!!! Give that man a raise please!

Tammy Kent

Great customer service and follow up. Jackson did a great job!

phil toschlog

Thank You , JD Roberts . and the entire staff at Bob Poynter Chrysler / Ford. I have never been treated any more like family than I felt there. Shout out to Raphael, thanks so much for the help. It was my pleasure meeting you.

Doug Towriss

Super dealership! Great prices, friendly staff

Nick B.

Skylar got me a great deal on a brand new RT Durango (the car I've wanted for a long time). He reached out from the moment I indicated interest on the website and guided me through the process effortlessly. After many years, I think I can finally say I had a good experience with a car dealership from end-to-end. I recommend you go see Skylar at Bob Poynter if you want a new car. Special shout-out to John in the finance department. He listened to all of my gripes about the car industry and still gave me a good rundown of the pros and cons of addons/warranties. This place has a special team in place and I think they're going places!

Holly Skirvin

Excellent customer service and satisfaction! Randy Smith is a knowledgeable and professional salesman to work with! Definitely worth the visit if your in the car buying mode !

Natasha Spears

Love Bob Poynter Chrysler! Have bought several vehicles here now and won't go anywhere else! Briar is amazing to work with and the entire staff is nice and friendly!

Hanna Brooks

Briar was my salesperson and he was phenomenal!! He made the entire process super easy and stress free. 10/10 recommend him and this dealership for all of your car needs!

M Dobbins

Best car buying experience ever! Highly recommend Briar!

Mike Weiler

Great service Josiah was great to work with awesome experience

Stacy Slaten

Amazing group of individuals to work with.

Candy Sentz

The Poynters employees are always the best! They are always so kind and helpful! Thanks Skyler Prange for all you help!! You’re the best!

ashlee luhn

Skylar made the process very easy! Would recommend BP over and over.

Brenda

The best experience I ever had buying a new vehicle. Everyone was super friendly and answered all my questions. My salesperson was awesome

Bradford McIntyre

This was a Great experience!! The staff worked with us and were Very pleasant!!

Roy Wasson

Kevin Thias is excellent to deal with!

A S

The entire experience was refreshing from the friendliness to the professionalism! My wife pointed out how the salesman(Kevin) included her in the whole in-person deal and how much she appreciated that. Would highly recommend to anyone in the market!

Brandon Harpe

I had a great experience with Skylar Prange and JD Roberts. Even though I am a returning customer, they always treat me like I just walked in for the first time.

Mike Kurgan

Very easy and painless car buying experience. Skylar was great to work with, no games. Would definitely purchase from this dealership again.

Bill

This post is to correct a review I wrote a few weeks ago concerning the service department. Although there were legitimate reasons for the review, I deleted it because I felt that I should give Poynters an opportunity to correct the situation. However the posting was read and noted before I deleted it, so I want to give credit where credit is due. The Poynter philosophy of happy customers was apparent by our newly assigned service rep Joyce. We were able to have a very friendly discussion and I walked away satisfied as a customer. I want the service manager to know that I will not hesitate to return should I need further service, nor will I hesitate to recommend Poynter to anyone else needing their vehicle worked on. Thank you for keeping Bob's philosophy alive and well.

Mark Wolfe

Andy did an awesome job ! Great service !

Darrell Everroad

This place is amazing!!! The service we received in buying our Jeep Gladiator was hands down the best we’ve ever received. This store has is down right on how buying a car/truck should be. I’ll refer anyone I know buying a car to Bob Poynter Jeep/Dodge. Also if you go there,go see Briar Tidd,you won’t be disappointed,great person and great salesman.

Jason Smith

I just traded my truck at Bob Poynter CDJR and it was a great experience. I worked with Skylar Prange and his communication was on point and no-nonsense. Since I was driving in from outside the area, an efficient experience was important and this was literally the quickest car buying experience I've ever had start to finish. Much thanks and I will always consider Bob Poynter for future purchases.

Beth Linscott

I had an amazing time with this crew! From start to finish they were great! I didn't know exactly what I wanted but they helped me along the way and I found exactly what I needed. Skylar Prange, you were great to work with and such a great attitude! Thank you again! And shout out to Randy and Mr. Nelson for their help too! Thank you all

Terry Fordice

Trent Turner is the man see him for all your new and used car needs

Bill Burns

I was well satisfied with the friendly service I received at Bob Poynters Chrysler. Very friendly staff who was willing to help me any way they could. I will be back for all my service needs. A special thanks to Joyce who seemed like she went all out to help me with my needs while my vehicle was being worked on.

Cindy Chambers

John Wiethoff was great to work with. He found exactly what I wanted and made the process so easy! Even the gentleman in financing was kind and helpful. Highly recommend Bob Poynter in Seymour and John!

Kristy Smith

My son’s first car experience and it was a positive one. Trent was amazing and went out of his way to make us feel welcome and important in every way.

Lucinda Gross

Yes, Kevin Thias was great to work with & John Nelson, as always, on ever purchase is great! Thank you, Michael & Lucinda Gross

Angel Ballard

Great service, very friendly.

Roy Lilly

Very pleasant atmosphere, no pressure at all. By far the best car buying experience we have ever had. Would recommend to a friend and would buy from Kevin Thias.

Merrinth Holland

Great staff and service.

Melody Austerman

I am very pleased with my car and my overall experience with rick and nick they are awesome the service is great !!!

Buddina Vanantwerp

Great people, Pat and Joyce do great work, treat people right, recommend this place always

Cathy McKinney

Trent Turner was very attentive and efficient.

Dragisa Smiljkovic

Excellent customer service! The staff is very friendly and helping especially Pat and Tudor.

M Huff

John was great very helpful a very hard worker had several people in there to see him while we were there he managed to take care of everyone timely. Kyle in finance was great wasn't pushy with products and had us handle d within minutes!

Donnie Dennison

We had the pleasure of dealing with John at Poynter Dodge today, and was probably the best experience we've had at a dealership...even though we ended up not buying the absolutely beautiful Mustang we drove. The whole atmosphere from the time we walked in was very pleasant. They even let us take the car out to have lunch. Very cool place and we highly recommend giving them a call.

Stephen Holt

Michael Maxie is the real OG. He made purchasing my new vehicle painless and was in and out within a hour! Best car buying experience I’ve had! The whole maxie family deserves major raises! Party on 🤟🏻

DMTE TECH

Very professional and curtious

Derald Mull

Would highly recommend Rick Cadle. We purchased a 2014 dodge ram on 12/30 and a 2013 jeep on 1/01/18 bothrick and Nick Courson were very professional down to earth but not pushy like a lot of sales people we have dealt with in the past at other lots

Jose L Serrano

Excellent people great people,five star people

Billy Bryant

The professionals at Poynter are the best that I have ever dealt with. They made this easy and they were honest and forthcoming on all aspects while keeping it fun. The Poynter group as a whole has earned our trust and out business

Shirley Bentham

Kevin and Nick were terrific. Friendly, but professional. Kevin listened to desires. I was shown several cars that fit.The car I chose is great for me. I would recommend this dealership.

Tadd Burbrink

Our experience with Bob Poynter was a true great one and we highly recommend them!!! They are an awesome group of folks and we would like to give a special thanks to JB, Will & John for all their help in getting us in our new ride, we love it and couldn't ask for more!

Bruce Peak

Trent Turner did a great job

James Short

Excellent experience well pleased with our salesman Trent Turner.... Helped use out in anyway possible...and also Nick the financial guy was also an excellent help

Marcus Hess

The staff was very conscientious preserving my vehicles quality and expedited the recall.