All reviews
500 verified reviews, 4.5★ average, sorted by most recent.
Richard Prather
Always great experience, a little long but great. Glory PTL.
Response from owner
May 17, 2021
Brad Castle
Had problems with the vehicle the moment I drove it off the lot. 3 months later I'm still getting the run around and one issue is not fixed. This place will never be accused of going above and beyond. They will do the minimum to get your money.
Mark Tinsley
Excellent experience working with JD Roberts and his team in Seymour... They helped me find a van for my business and couldn’t ask for a better experience in buying a vehicle! I recommend you consider them in your search for something new or used!
Response from owner
April 27, 2021
Cathy Belamour
I was looking to purchase used 3rd row SUV and found one I was interested in and contacted dealership finance department to be told to complete online credit application (which I promptly completed) then followed up the next day to inquire about next step and only received voicemail and left name and number......NEVER HEARD BACK FROM THEM, when I drove up to the dealership the next day to speak to someone in person I see the vehicle I wanted being sold in front of me. POOR COMMUNICATION!!! Dont waste your time doing online credit application!! Go in person since they don't return calls
Response from owner
April 21, 2021
Michele Baxter
Just want to give a 2 thumbs up to Skylar Prange our sales guy and to everyone at Bob Poynter Dodge for making our new truck buying experience one of the easiest and most relaxing buying experiences me and my husband have ever had 🙂 Skylar is fairly new to Bob Poynter and may still be in the "learning process " but his attitude and honesty about things he didn't quite have figured out yet was great! He's young and eager and for me & my husband we enjoyed having him as our sales guy, lots of laughs, reminds us of our own son who's around Skylar's age. For me and my husband it was as easy as 1. Go on the website and pick out our truck 2. Call them and see if they still had it 3.Start the buying process right over the phone 4. Go to the dealership, finish the paperwork, pick up our new truck! Can't ask for easier then that folks!
Response from owner
April 21, 2021
D P
Derek and Mitchell in the parts department are customer service experts! Faster cheaper and friendlier then my talks with Jeep of Columbus. Going into get some Nittos and an oil change next week! Would definitely recommend
Response from owner
April 16, 2021
Kathryn Gregory
Helpful but unable to fix a gas cap issue...would recommend this group for anything you might need...GREAT SERVICE DEPARTMENT
Response from owner
April 12, 2021
Lisa Campbell
Had a very quick purchase for my new Gladiator! Awesome people and good selection of vehicles to choose from! Thanks Tyler!
Response from owner
March 25, 2021
Chris Kane
Quick service and nice folks.
Response from owner
March 25, 2021
Terry Fordice
Trent Turner is the man see him for all your new and used car needs
Response from owner
February 17, 2021
Nichole Alexandria
The only place ill take my car to get worked on, or buy a car.
Response from owner
February 12, 2021
Melissa Kerr
Great place nice vehicles just bought one today!!!
Response from owner
February 11, 2021
Mark Baker
This is the best place to buy your car and trucks from... they are friendly and helpful. The service department is great!!
Response from owner
February 11, 2021
Gerald Arnold
Well you all, I'm having work done on my car at Poynter. Friendly service. And a good place to have your car problems taken care of. They'll make sure it's done right.
Response from owner
February 5, 2021
Steven R
I had a very pleasant experience purchasing a car from Bob Poynter. The price online was very competitive. The salesman, Tyler, answered all my questions. They gave me a fair price for my trade in. All in all, the transaction was very smooth and i would buy from here again.
Response from owner
December 28, 2020
Vi
While my car was at the shop we went here to look at a certain vehicle. Trent came out and helped us. Before we knew it we were getting the suv. He made the process quick and easy we were done with everything before my old car was done getting tires. I highly recommend Trent. On another note loved how the place was decorated for Christmas it was wonderful to see
Response from owner
December 28, 2020
Sydney Alcorn
Great experience, Briar is who helped me process was pretty quick and simple! Love my new car.
Response from owner
December 28, 2020
Mark Hardy
Got my tow mirrors put on and fuel filters changed. Was a great experience and they did a great job.
Response from owner
October 22, 2020
Brett Kelien
You guys are GREAT . You get the problem resolved and get things straightened out. I wish the Columbus store would keep their word like you all do. You WILL DEEPLY REGRET using the Columbus store in ANY way.
Response from owner
August 14, 2020
Peter Husemann
Excellent business to buy a vehicle. Very large selection. Great sales person (Trent). People friendly and not pushy! I got a good deal on a new truck. If it holds up as well as my last Dodge I will be very happy. These people have fair price on their vehicles and on trades. I would definitely recommend them to anyone.
Response from owner
September 21, 2020
Bill Burns
I was well satisfied with the friendly service I received at Bob Poynters Chrysler. Very friendly staff who was willing to help me any way they could. I will be back for all my service needs. A special thanks to Joyce who seemed like she went all out to help me with my needs while my vehicle was being worked on.
Response from owner
September 1, 2020
JR Feeback
Did not have a good experience getting a new brake master cylinder installed Call for appointment and had to wait a week but I understand they were busy I tried call for 2 days prior to my appointment and could not get anyone in service department to answer the phone Called multiple times and even left a voicemail Never heard back from the voicemail Tried calling and going thru sales and parts department to get a hold of service but to no avail Dropped he truck off the day before and asked to get an oil change added to the work order and was told “fine we can do it” Followed up the day of the work to find out when it was done I was told it would be done by noon but when I finally got to talk to the service department I was told it would be another day because they were behind from the previous days work Demanded my be done as I was scheduled to be out of the state the following day They did push mine ahead to get the work done When I went to pick it up the oil change did not get done so I would have to come back for that Not sure I want to schedule that one I have a Ford dealer in my county so I will probably just go with them to get it done
Response from owner
August 28, 2020
Karen Echerivel
Casey our sales clerk took great care of us quickly. We had drove in from Eastern Ohio to test drive car 130 miles away. We had 30 minutes too complete deal before banks closed. Casey had car ready to test drive, sent our credit union purchase order quickly and we were signed and ready to go within 35 minutes. He took his time at end of purchase to show us all the grand cherokee components before we left. Great job Casey. Thanks
Response from owner
August 31, 2020
Mark Gaming1000
I bought a van from there...Tyler was the salesperson good experience
Response from owner
August 12, 2020
Cindy Chambers
John Wiethoff was great to work with. He found exactly what I wanted and made the process so easy! Even the gentleman in financing was kind and helpful. Highly recommend Bob Poynter in Seymour and John!
Response from owner
August 10, 2020
Kristy Smith
My son’s first car experience and it was a positive one. Trent was amazing and went out of his way to make us feel welcome and important in every way.
Response from owner
August 14, 2020
Tina M. Lippert
Love my 2020 Durango and received a free oil change with no appointment. Ive been a customer since 2015 I will forever be a customer 💞
Response from owner
August 6, 2020
Jim Tirko
Treated us like customers. No high pressure to sell. Enjoyable and not stressful.
Response from owner
August 6, 2020
Roger Harter
I love the Ram pickup I bought from Bob Poynter. The transaction went smoothly and quickly. However, when I discussed towing with the salesman, he stated that the Hemi would handle over 11,000 pounds. Unfortunately, with the rear end gear ratio that my truck has, its capacity is only 8,240 pounds. When I called within 24 hours of the sale, after I had discovered the discrepancy, the salesman said that I own the truck, so tough. He further stated that the specs are conservative, so there should be at least a 20% cushion. My bad. I should have researched it for myself before the fact. Be sure you do. Don't count on getting the truth from your salesman.
Response from owner
July 24, 2020
Mitch Chapman
Great Dealer!! John was a great salesman to work with. Everything was smooth and easy! Highly recommend!!!
Response from owner
July 25, 2020
chad gabehart
I would not buy from here again, sorry.
Response from owner
July 24, 2020
KZee KZee
Great service! Thanks Casey! Love our Jeep!
Response from owner
July 13, 2020
Steven Niemoeller
I live in Florida and have a ram dually I always if need be have it serviced at this dealer they are great folks there and take care of my truck when I am there in town
Response from owner
July 2, 2020
Katelyn Douglass
They were very professional and were able to get it finished in a timely manner, thank you all for the hard work you do
Response from owner
June 24, 2020
Tonya Lester
The service department went above and beyond to meet my needs and complete my repairs in a timely manner!
Response from owner
June 24, 2020
Joe N.
Nothing but a good experience
Response from owner
June 24, 2020
Spencer Lee
Writing on behalf of my in-laws who wanted to share about their experience. Very easy to work with. Friendly staff, informative, relaxed buying process. The salesman,Kevin, was very helpful and kind. Would HIGHLY recommend to anyone. Absolutely worth the hour drive it took to get out there. Fair pricing and great people makes this dealership stand out from other dealerships.
Response from owner
June 9, 2020
Sherry Scott
My experience at Bob Poynter the jeep dealership was so relaxing and and stress free. I would recommend them to anyone interested in buying a great car.
Response from owner
June 5, 2020
Stephanie England
Our salesperson Trent was great,helped us find just the car we wanted and got us an awesome deal!
Response from owner
June 5, 2020
Dave K
I drove over 3hrs from Ohio to purchase my wife’s new van. It was the easiest and most enjoyable vehicle purchase over 20 years and 30 vehicles. Tyler Hill and Randy Wetzel were awesome, as was everyone I talked with at the dealership. They were so easy to talk to and deal with it made the over 6hr drive well worth it. These are 5 star people and at 5 star dealership! I encourage anyone looking at a vehicle online to contact them. They were quick, professional, polite and a pleasure to deal with. Thank you for treating me 10x better than and local dealership in Ohio! Class act!!
Response from owner
June 2, 2020
Grant Olsen
Kevin Thias did an amazing job. He was able to expedite the process to get us the vehicle we wanted, and then also minimized the amount of time dedicated to paperwork and redundant features. He made certain we had exactly what we wanted, and the process went smoothly. We will definitely be repeat customers!
Response from owner
June 1, 2020
Chad Hubbard
Two vehicles serviced A Jeep for clockspring recall A Ram for Aisin transmission reflash and dash low voltage Both service events handled well, issues resolved.
Kevin Stewart
I drove from Nashville, TN (about 225 miles) to visit this team. I was very impressed with the professionalism and hospitality. Everything was ready for me when I arrived, and Jeff even educated me on a few owner tips! I saved nearly 10k from what I was offered locally, after my trade was valued fairly. I appreciate the "good, ol' fassioned" honesty here.
Response from owner
May 19, 2020
Chuck Wells
I have been looking for the right Jeep Gladiator and the team at Bob Poynter did not disappoint! They have always had an excellent reputation, but their sales person, Michael Maxie was prompt and knowledgeable. Now it's time to go for a country cruise!
Response from owner
May 12, 2020
Laura McFarland
I just had the best car-buying experience of my life at Bob Poynter Jeep. I drove 2 hours to get my new car & it was worth it. My sales person, Tyler, was great, I was only there for about an hour & got a great price on exactly what I wanted! This will be my go-to dealership
Response from owner
May 12, 2020
Mark Gilden
I bought my 2015 ram eco diesel from them and am still loving the truck but recalls came up took my truck in and had a loaner vehicle first loaner had brake issues second one hav no fuel when picked up and then when I called to see when I was going to be able to pick up my truck was told that I could pick it up when I made a payment. Once I corrected them that I only had recall work done I was told it would be another day that they had to order another part. Went to dealership next day to pick up my truck and found out that the part they had to order was fuel line connector that they had broke but other than that I have had no problem with them.
Response from owner
May 12, 2020
Dmytro Yakovlyev
Best price in town for set of new tires. Love it, thank you so much.
Response from owner
May 6, 2020
Richard Moore
Great people to deal with.
Response from owner
April 17, 2020
T Stucker Sr.
My wife and I bought a low mileage used car from Bob Poynter Chrysler about a year ago. It was a great experience. They went out of their way to help my wife make sure it was the car she wanted. Kevin was very good to work with. We have taken our car back for scheduled oil changes. I forget the service manger's name but he is friendly and courteous and they do a great job of scheduling us, and getting us in and out. I have also ordered a few accessories for our automobile from the parts department and it went very well. So far, it has been one of the best experiences we've had buying and maintaining a car.
Response from owner
May 6, 2020
Darek Klapacz
Great service , right on appointment time without any extra waiting time , price is ok and definitely I would recommend this place
Response from owner
May 6, 2020