Vehicle Repair & Maintenance

Tim

I purchased and financed a used 2020 Jeep Gladiator from this dealership. After the sale I discovered that the hardtop was missing 5 of the 7 bolts that hold it in place, very unsafe. Also found paperwork in glovebox from previous owner that included their name, address, social security number, etc. Apparently, Bob Poynter Jeep does not even do the basic vehicle inspection of used vehicles! I also discovered that I was charged a convenience fee of $22.50 for title work that was not required to obtain credit to purchase the vehicle. Very disappointed in this dealership and do not recommend it.

David Willey, DMD

I have dealt with Skylar Prangy as my salesman. Nice young man, very helpful and honest. We struck a deal fair to both of us I believe. There were several things which needed fixing on the 2022 van I am buying. He has pledged to get the repairs done before we close the deal! So hopefully I can take delivery next week! David W.

T L

HORRIBLE SERVICE DEPARTMENT!!! I BOUGHT MY 2024 JEEP WRANGLER BRAND NEW AT THE JEEP STORE. HAS 14300 MILES IT WAS BROKE DOWN IN MY DRIVEWAY AND I CALLED TO GET IT TOWED THEY WANTED $284. TO TOW IT, I KEPT ASKING IF THE BATTERY WAS BAD IF THEY WAS GOING TO REPLACE IT THEY SAID NO THAT IT HAD A 1 YR 12K MILE WARRANTY ON BATTERY, THIS WENT ON FOR OVER A WEEK AND FINALLY I HAULED IT MYSELF TO SALEM THEY GOT IT RIGHT IN AND FIXED IT RIGHT AWAY AND EVERYTHING WAS COVERED UNDER FACTORY WARRANTY. VERY DISAPPOINTED WITH THE DEALERSHIP IN SEYMOUR AND I ALWAYS DELT WITH THIS PLACE SINCE BOWMAN S OWNED IT. LOST MY BUSINESS!!!!!!!

Elizabeth Oneal

Awesome place to get needed repairs as well as maintenance

Connie Wilson

Went for a simple oil change and they installed the oil filter wrong and left it leaking oil. I took it to another shop to have it done right. Terrible service department who can't even change oil.

Sara N Chris Riley

I originally had a issue and Tony Starkey fixed it and everything was done and ready to go.. If you ever have a issue Tony will be the one who will do whatever it takes to make sure you are happy and I thank you Tony very much and the service dept for fixing the airbag recall for us....

Shawn McCulley

I bought a 2012 Jeep Wrangler off Bob Poynter Jeep, Chrysler, Fiat. Within the week of having it, the engine was done along with a couple other things. They put a new engine in it and fixed the other issues. I’m very thankful to JD and his staff for taking care of it. It runs amazing now. THANK YOU! Highly recommend!

Shari Burger

Came in for a recall on my suv. Quick and efficient! Would recommend Bob Poynter for servicing!

Patrick Clermont

Had my Fusion serviced / tune-up today 5/23/22 very friendly and answered all my questions / 5/9/23 had oil change done and all front end bulbs replaced, they had to remove front bumper to do it. Took a little longer than expected because park and turn bulbs weren't in stock had to go to Indy to get them. They ended up giving me a loner so I could take care of some other business which was nice of them to do. Very nice and professional staff.

Susan S

Had my vehicle in for warranty work. My service advisor was not honest with me from my point of initial contact. Through my experience with him, he was argumentative, interruptive and would not listen to what my complaint was and doubted what I told him. I picked my car up on March 30 and they were confident it was fixed. Well, here I am a week later and the same issue is back. I now have videos to back up what is going on with my car. We’ll see what happens. Also I bought this vehicle from here and I never dreamed I would be treated so poorly. I’ll never buy another vehicle from here.

Cap'n Merica

Very friendly guys in the parts department, and just in general! Love the sign at the parts desk!

Irv Rutan

Oil change and multipoint inspection timing went very well. Dropped off at specified time and was acted on immediately. Was able to pickup the grandson in less than a hour.

Brandon Cole

Service department is unable to handle the workload. They keep the mechanics overwhelmed and this results in rushed, poor quality work. This also keeps customers circling back to fix the original repair. This adds more work to the list and puts them farther behind. I needed mirrors changed on my truck. They were incorrectly ordered or not ordered several times. When they were installed, they were installed incorrectly. This resulted in a bent door frame, interior panel is loose, scratched dash, and the mirror needed to be reordered.

Shannon Stahl

I have bought several new Chrysler vehicles from Poynters and it can honestly say I will not buy any more from them. Their customer service was absolutely terrible!! They never returned my calls and never kept me updated. I felt talked down to quite often, like I was a pain in their side! The jeep I have was in the shop for 6 weeks to get a brake line repaired. The brake line busted because it was rubbing against the sway bar link since they put the lift on. When I told them they reason, I was talked down to and told that could not be the reason! Well, guess what? It was the reason! I had to call Chrysler myself to get the hose expedited. I told Chrysler the same thing that I am writing here--I will never buy from Poynters again due to terrible customer service!

Victoria Jackson

-Update- they fully refunded the money and were very kind and apologetic My name is Ethan Shelton, I purchased a vehicle from Briar Tidd back in December. I found out in the summer time my air conditioning doesn't work at all... Had I known this I would've gotten a different vehicle. I took it to a mechanic and he said it wasn't a simple fix and would be costly but knew I had a warranty so he suggested getting it looked at by where I bought it. I proceeded to take it here and Judy Hoene was very nice and helpful. A day later I find out that it has to be looked at by a specialist but I still owe 100$ for them looking at it.... I remind you I bought it with the AC not working then had to pay for them to say "it's not working take it somewhere else". Seems unprofessional to sell a car without knowing if the AC works and then not do anything to help that individual

Herb Mclain

Got oil changed today no issues got in and out quickly

Terry Miller

Used to have good service, however not so good anymore. Used to wash the truck when it was in for repairs. ABS failed, waiting on parts, got an unsafe truck that I cant drive because waiting on parts. Not happy, may not be back.

Nick A

If I could leave 0 stars, I would. Kept my vehicle for 12 days, inspected it on the final day and “didn’t find any issues”. I brought the vehicle in for intermittent throttle sticking (a serious safety issue!) twice with no resolution. Any other issues this dealership has “attempted” to deal with are never resolved, except for a recall fix, which was just updating software. Purchasing a vehicle here is an amazing experience, but I would NEVER recommend their service department to anyone.

D P

Derek and Mitchell in the parts department are customer service experts! Faster cheaper and friendlier then my talks with Jeep of Columbus. Going into get some Nittos and an oil change next week! Would definitely recommend

JR Feeback

Did not have a good experience getting a new brake master cylinder installed Call for appointment and had to wait a week but I understand they were busy I tried call for 2 days prior to my appointment and could not get anyone in service department to answer the phone Called multiple times and even left a voicemail Never heard back from the voicemail Tried calling and going thru sales and parts department to get a hold of service but to no avail Dropped he truck off the day before and asked to get an oil change added to the work order and was told “fine we can do it” Followed up the day of the work to find out when it was done I was told it would be done by noon but when I finally got to talk to the service department I was told it would be another day because they were behind from the previous days work Demanded my be done as I was scheduled to be out of the state the following day They did push mine ahead to get the work done When I went to pick it up the oil change did not get done so I would have to come back for that Not sure I want to schedule that one I have a Ford dealer in my county so I will probably just go with them to get it done

Tina M. Lippert

Love my 2020 Durango and received a free oil change with no appointment. Ive been a customer since 2015 I will forever be a customer 💞

Tonya Lester

The service department went above and beyond to meet my needs and complete my repairs in a timely manner!

Chad Hubbard

Two vehicles serviced A Jeep for clockspring recall A Ram for Aisin transmission reflash and dash low voltage Both service events handled well, issues resolved.

Mark Gilden

I bought my 2015 ram eco diesel from them and am still loving the truck but recalls came up took my truck in and had a loaner vehicle first loaner had brake issues second one hav no fuel when picked up and then when I called to see when I was going to be able to pick up my truck was told that I could pick it up when I made a payment. Once I corrected them that I only had recall work done I was told it would be another day that they had to order another part. Went to dealership next day to pick up my truck and found out that the part they had to order was fuel line connector that they had broke but other than that I have had no problem with them.

T Stucker Sr.

My wife and I bought a low mileage used car from Bob Poynter Chrysler about a year ago. It was a great experience. They went out of their way to help my wife make sure it was the car she wanted. Kevin was very good to work with. We have taken our car back for scheduled oil changes. I forget the service manger's name but he is friendly and courteous and they do a great job of scheduling us, and getting us in and out. I have also ordered a few accessories for our automobile from the parts department and it went very well. So far, it has been one of the best experiences we've had buying and maintaining a car.

Heather Mccray

I was happy to get a loaner car since it took 2 months to fix my vehicle. I was also happy with the warranty. The salesman could be more aware of himself. Assuming a person is lying is very offensive.

Alejandro Garcia

It is always a pleasure to do business at this location. Friendly yet professional staff , service department, parts department, you name it , I would definitely recommend this place 100%

Ruthann McKinney

Service was good but not happy with price of oil change. They used synthetic oil which took my bill to just under $68. Always used standard oil in the past and wasn't asked/ told about the change. I will be learning to change my own oil now.

Ramy Mesiha

I had an excellent experience dealing with the service department. Will Smith a d Pharrell are awesome, easy to work with, customer drive, and care about doing the right thing. I had other dealers look at my issue and claim it’s normal, but with Will and Pharrell they listened, did their due diligence, and confirmed I have an issue that need to be addressed - they followed proper troubleshooting and investigation to determine whether my concern was legit or not. Thank you! 6/21 update: I can’t say enough about the excellent service I have received from Will, Pharrell, Pat, and Josh. You guys are awesome. The noise issue has been resolved. You are customer driven, caring and easy to deal with, always maintaining a positive attitude, very professional, friendly, knowledgeable, flexible, and you go far an beyond to meet and exceed the customer expectations. All my future maintenance and service work will take place at Bob Poynter Seymour - great customer service experience makes a huge difference - thank you so much. Thank You! 10/15 update: As always, I couldn’t be more pleased with the service department, Joyce, Pharrell, Pat, and Josh are always outstanding, friendly, professional, experienced, knowledgeable, and customer driven. I had my brakes serviced and I couldn’t be any happier - thank you!

Megan McIntire

I’ve been to This Bob Poynter location two times in the last three months and have been completely satisfied on both occasions! Both times my car had to stay a few days for the repairs that were needed and both times I was given a vehicle to use while mine was with them. The vehicles were very nice brand new Jeep models which really sweetened the deal. The pricing is reasonable but the customer care beats all. I’ll definitely be returning for all my Jeep needs, and I highly recommend to anyone who’s needing maintenance done or you just wanna see some super nice Jeeps to go visit Bob Poynter Chrysler Dodge Jeep Ram Fiat of Seymour :)

Gabe Smith

Nice waiting area for service. Parts being ordered so will have to wait to review service experience. Payed $60 inspection costs and went home. Called back today 2/6/2019 was waiting for about 2 months and the part was in. I don't when it got there but they never called me.

Jim Dougherty

The people are great. Was a little disappointed that the vehicle I purchased still needed work after being inspected by their service department. And the brakes are making warning track sounds but they dealer paperwork shows the brakes were done on the vehicle. The car is 10 years old so I expect a little work might need to be done, but the brake issue gives me pause.

Kgregory09 Mydogharley

Had trouble with car they were GREAT

Deborah Morin

We've had our 2017 Pacifica van for a year. Poynter has been great to fix a headrest under warranty & a recall issue. They have been very helpful from the beginning,

Lisa Robertson

Fast and friendly oil change!

Nathan Engleking

Every vehicle in my driveway is from a Bob Poynter dealership. They are absolutely fantastic! I take them all to Poynters in Seymour for oil changes and pay only a couple of bucks more than doing it myself. The sales staff are honest and easy to deal with (no pressure what so ever), and the service department is excellent.

P Watkins

Great place to buy ! Got my 2016 jeep there. They get u in quick to change your oil too ..nice folks!!

Vivian Stidham

We were treated very well. We were given a very nice vehicle to drive while our car was worked on. The only thing we didn't like, was the motor that was put in to replace our old motor was so dirty. Our warranty didn't pay for a new motor.

Andrew Shepherd

I took my van there to get my air conditioner fixed and they still have it 5 days later.

Jason Arnold

I have done business with Bob poynters since I bought my fist car with a loan from them in 98. They have done all the service on my cars that I don't do myself. They are always friendly, knowledgeable, and very reasonably priced. I would recommend them to anyone.

Marcus Hess

The staff was very conscientious preserving my vehicles quality and expedited the recall.