Service Department

Kurt Kushner

The sales team always takes care of me. I've bought several vehicles from them and have been very pleased with sales and service!

whatyeh22

Fast and easy 👌

Ray Yheulon

I had my car serviced. It was done quickly and done correctly.

Brooklyn Hutcheson

Great service!

Misti Geppi

This is for the service department only. I made an appointment on a Tuesday to have my van looked at for what I am fairly confident is a transmission issue. On Tuesday morning, I received a text right away from my “advisor”. I thought, “wow this will be a great experience.” I was so wrong. I barely received any updates and when I did, it was only because I texted multiple times to get one. Everyday was the same thing, the technician hasn’t looked at it. By the end of day three, my advisor finally got the tech to look at it. He spent one hour “diagnosing” my car, couldn’t find anything but a loose axle nut, which to my knowledge has nothing to do with the transmission. I asked them to drive it because something is definitely wrong. He had a porter drive it. My advisor called at the end of their business day asking if I want to run out and pick it up or have them drive it again the next morning because of course he didn’t hear anything. At this point, keep it another morning, right? I really want my car fixed. I spent all day of day four, waiting to hear back on it. After several texts and no response, I call the service dept and speak with a nice enough lady who said she had been meaning to call because my advisor was off. You would think she would have told me that on the phone the night before herself, right. Nope. Diagnosis-loose axle nut. Four days lost. No resolution to the actual problem. $156 for one hour of work. And four days of my car sitting on the lot. I commute to work which I couldn’t do. I feel like I should be paid instead of paying for this. Moral of the story, do not think because you make an appt that your car will actually be seen that day. Plan for it to sit there for as long as you let it. If I had read all of the other service reviews, I would not have taken it there. That was dumb on my part. Again, I am sure the sales side is terrific. Service side - thumbs down. The second star is because the two advisors were nice enough even though my assigned one was unresponsive most of the time; probably dealing with all the other people wondering why there car is sitting there so long without being looked at.

Dre Benoit

Bob Poynter shops are unmatched in overall service and knowledge. They are always trying to help you out. I purchased my car from the chevy dealership. I brought my wife's van she got from Carvana and they knocked it out of the park. I recommend and go there for anything Car related cause it's always worth it.

Dennis Mcintosh

Great sales team and service.

Connie Wilson

Went for a simple oil change and they installed the oil filter wrong and left it leaking oil. I took it to another shop to have it done right. Terrible service department who can't even change oil.

Buddy Hawkins

Has to take my 07 Dodge in for an airbag recall. They were very helpful and nice. Even got me a loaner vehicle until mine is ready. Thank y'all at Bob Poynter Chrysler Dodge Jeep Ford

Jim Lunsford

I recently had some work done on my Dodge Durango here, and I'm impressed. They offered the best prices compared to other local service departments. Plus, the staff was super friendly, which made the whole experience even better. Great place for quality service at a good price!

Christopher Brewer

Bought a ram 2022 Chrysler pacifa from Skyler at Bob poynters Chrysler dodge thanks to Skyler the salesman JD Roberts for getting us a good deal and Andy in the service department for taking such good care of us me and my wife are happy with our new van

Mike Weiler

Great service Josiah was great to work with awesome experience

Tyler Basham

It was quick and and easy

Patrick Clermont

Had my Fusion serviced / tune-up today 5/23/22 very friendly and answered all my questions / 5/9/23 had oil change done and all front end bulbs replaced, they had to remove front bumper to do it. Took a little longer than expected because park and turn bulbs weren't in stock had to go to Indy to get them. They ended up giving me a loner so I could take care of some other business which was nice of them to do. Very nice and professional staff.

Mike Allman

We had a horrible service department experience that we will never go back. We bought a 2013 Ram 1500, the sales was ok, Trent was honest about everything. The problem was our vehicle has an air ride system. Bob Poynter Service Department work on and off our truck from November 2018 to April 13, 2022. It is still not working right. We was sold an extended warranty that didn't cover any of this.Now Poynter did cover alot of the repairs but yesterday I was told we will have to pay $1100 for a new control module that I told them 2 years ago it was bad. Now there are new techs and service coordinators who absolutely the worst people to even talk to. Andy was our service coordinator who likes to talk down and tries to intimidate. We will take our truck out of town for any service it needs from now on. How does Bob Poynter himself let this go on at the Seymour Jeep,Dodge location I will never know. Absolutely the worst service department experience we have ever encountered. 2 thumbs down! Buyer beware!

Dedee Morris

Service department was amazing my car was in and out in 2 days

Brandon Cole

Service department is unable to handle the workload. They keep the mechanics overwhelmed and this results in rushed, poor quality work. This also keeps customers circling back to fix the original repair. This adds more work to the list and puts them farther behind. I needed mirrors changed on my truck. They were incorrectly ordered or not ordered several times. When they were installed, they were installed incorrectly. This resulted in a bent door frame, interior panel is loose, scratched dash, and the mirror needed to be reordered.

Tj Mills

I recently had two terrible transactions with the service department. One was taking my car in for a recall. We scheduled an appointment for the repair. It was 2 weeks in the future. I took my car in and asked when I would have it back as I couldnt go more than 2 days. They said later today or tomorrow. They had it for a week and a day. When I asked what the deal was they said they didnt have the staff to get to it...... Im not sure why I made an appointment on my end if they didnt make one with a tech on theirs. It was resolved eventually. Second was my back up camera. When i put my car in reverse the camera didnt display but said contact dealership. I made another appointment and was told it is covered under extended warranty. I took it in and they had it one day. The service manager called and said the 650 dollar camera was for sure bad and it would take a couple hours. Repair would be around 8-900 dollars total. He informed me the warranty did not cover it. He said that is fine but it will be 90 dollars for diagnosing it. I told him that up till now I was under the impression it was warranty and no one informed me of anything billable prior to starting their work. I asked how they diagnosed it and his reply was "Well your screen works fine but the camera doesnt so its shorted and bad and needs replaced." If thats how you diagnosed then im definitely not paying for that. My 8 year old son could complete that in 12 seconds. Funny enough, when I got home the camera started working so they didnt diagnose anything...at least correctly. They waived the charge so I didnt cause a fuss but I wasted a full day of my life for nothing but poor work and aggravation. When I went to pick up my car I checked out the rear gate as I always inspect the area that is worked on. The interior top panel had tabs broken off from being remove and was loose. I was baffled they put it back on hoping I wouldnt notice I assume. I blame the tech and not the service manager. Service rep did order a replacement free of charge. So far they do not make the situation worse and tend to correct their poor service departments work by waiving incorrect charges and replacing parts they have broke but its really not worth the trouble to take you vehicle in for service. I believe I will continue to purchase my vehicles from Bob Poynter as their prices tend to be fair against the current market but I will never ever ever have a vehicle serviced here. I do have two warranties here so if they get better I will revise the post.

Bill

This post is to correct a review I wrote a few weeks ago concerning the service department. Although there were legitimate reasons for the review, I deleted it because I felt that I should give Poynters an opportunity to correct the situation. However the posting was read and noted before I deleted it, so I want to give credit where credit is due. The Poynter philosophy of happy customers was apparent by our newly assigned service rep Joyce. We were able to have a very friendly discussion and I walked away satisfied as a customer. I want the service manager to know that I will not hesitate to return should I need further service, nor will I hesitate to recommend Poynter to anyone else needing their vehicle worked on. Thank you for keeping Bob's philosophy alive and well.

Donald Kline

Always a great place to have your vehicle service done

Mark Wolfe

Andy did an awesome job ! Great service !

James Hinchman

Friendly staff and good service

Tom Spall

Bob Poynter providesnowledgeable, caring & efficient service.

Nick A

If I could leave 0 stars, I would. Kept my vehicle for 12 days, inspected it on the final day and “didn’t find any issues”. I brought the vehicle in for intermittent throttle sticking (a serious safety issue!) twice with no resolution. Any other issues this dealership has “attempted” to deal with are never resolved, except for a recall fix, which was just updating software. Purchasing a vehicle here is an amazing experience, but I would NEVER recommend their service department to anyone.

Kathryn Gregory

Helpful but unable to fix a gas cap issue...would recommend this group for anything you might need...GREAT SERVICE DEPARTMENT

Mark Baker

This is the best place to buy your car and trucks from... they are friendly and helpful. The service department is great!!

Mark Hardy

Got my tow mirrors put on and fuel filters changed. Was a great experience and they did a great job.

Steven Niemoeller

I live in Florida and have a ram dually I always if need be have it serviced at this dealer they are great folks there and take care of my truck when I am there in town

Katelyn Douglass

They were very professional and were able to get it finished in a timely manner, thank you all for the hard work you do

Tonya Lester

The service department went above and beyond to meet my needs and complete my repairs in a timely manner!

Darek Klapacz

Great service , right on appointment time without any extra waiting time , price is ok and definitely I would recommend this place

Chris Otte

My wife and I were greeted with a smile when we entered the service department on Thursday morning for the appointment. Our Jeep was taken care of quickly and we were on our way. Thanks for your courtesy and prompt action for the service of our Jeep. Sincerely, C. Otte Seymour, IN

adam jablonski

Wonderful costumer service! I always feel like a priority when I bring my vehicle. Thank you!

Richard “rickybee” Blackman

Quick oil change and tire rotation, 40 mins, but it had to be booked 2 days in advance. Free beverages, WiFi and a comfortable waiting area were appreciated. Update Feb 2020 - Just bought my next used vehicle. Excellent service, good prices and they were very willing to work with me to fix any issues before the purchase.

Kenny Wilson

Bob Poynter Jeep Chrysler, Seymour, Indiana, is my dealership! The best mechanics around! The best selection of new and used vehicles. Always willing to work with you and make things right if you feel you’ve been wronged. Give them a try- You won’t regret it!

Steve and Becky Lucas

My Jeep has never ran better. Really good team in the service department they took care of some transmission issues and fixed a couple of leaks on the engine. Great experience and no more spots on the driveway. Thanks Joyce

James Barnett

Excellent service dept. Probably why they're always super busy.

Alejandro Garcia

It is always a pleasure to do business at this location. Friendly yet professional staff , service department, parts department, you name it , I would definitely recommend this place 100%

P Akemon

excellent service! I can always count on my vehicle being serviced correctly when I take it to Bob Poynter.

Ramy Mesiha

I had an excellent experience dealing with the service department. Will Smith a d Pharrell are awesome, easy to work with, customer drive, and care about doing the right thing. I had other dealers look at my issue and claim it’s normal, but with Will and Pharrell they listened, did their due diligence, and confirmed I have an issue that need to be addressed - they followed proper troubleshooting and investigation to determine whether my concern was legit or not. Thank you! 6/21 update: I can’t say enough about the excellent service I have received from Will, Pharrell, Pat, and Josh. You guys are awesome. The noise issue has been resolved. You are customer driven, caring and easy to deal with, always maintaining a positive attitude, very professional, friendly, knowledgeable, flexible, and you go far an beyond to meet and exceed the customer expectations. All my future maintenance and service work will take place at Bob Poynter Seymour - great customer service experience makes a huge difference - thank you so much. Thank You! 10/15 update: As always, I couldn’t be more pleased with the service department, Joyce, Pharrell, Pat, and Josh are always outstanding, friendly, professional, experienced, knowledgeable, and customer driven. I had my brakes serviced and I couldn’t be any happier - thank you!

Raymond Estes

Fast friendly service and very helpful

Kelly Crecelius

We bought my husband's car here 4 years ago, and hes had problems out of it since. Salespeople were helpful and not too pushy then. They are always quick and professional when we take our vehicles here for service now. Best Bob Poynter location in town.

Glenn Strickland

Good people, good service .

Merrinth Holland

Great staff and service.

Jeffrey Stegemiller

great timely friendly service!

mike bevers

Work was done well and quickly ... would recommend anyone to go

Trish J

My experience was awesome. Very courteous group in the service group. Farrell was so great!

Kristin Luedeman

Terrible Service Dept. Strike 1 Took a Dodge Avenger to them to get key made they said it needed a computer. So I took it to Ace to have another key made. 10 Min $80. Strike 2 Took a PT Cruiser to them and they said it needed a transmission body. $1100 quote. Took it to another shop and it was a $30.00 wire that needed fixed. Strike 3 Took a Pacific to them because some broke the lock cylinder. Called me and said it needed modilizer. 365.00. I said ok do it. Called back and said it need a lock Cylinder $145.00. I said ok get it fixed. Called back again and said it needed a TPM $1100.00. Basical paid they $ $565.00 for nothing because I wouldn’t let them throw another part at it. Towed it there and then had to tow it away from there. These guys don’t have a clue on diagnostics of a car. Save your money and go somewhere else.

Fred Underwood

Good people, good job!!!

Megan McIntire

I’ve been to This Bob Poynter location two times in the last three months and have been completely satisfied on both occasions! Both times my car had to stay a few days for the repairs that were needed and both times I was given a vehicle to use while mine was with them. The vehicles were very nice brand new Jeep models which really sweetened the deal. The pricing is reasonable but the customer care beats all. I’ll definitely be returning for all my Jeep needs, and I highly recommend to anyone who’s needing maintenance done or you just wanna see some super nice Jeeps to go visit Bob Poynter Chrysler Dodge Jeep Ram Fiat of Seymour :)

Steve Weaver

The people in service are the best i have ever worked with in getteing my car worked on. Keep up the great work

Paul Richardson

As always, Bob Poynter's did a quick, efficient job on my vehicle.

Charles canter

fantastic service associates. Service on time as promised.

Stephanie Kelley

Friendly and fast service!

Gil Curlin

Great friendly service on time every time I would recommend them to anyone

JoEllen Robinson

We always have great service, at Bob Poynters...we are treated very well, our wait is never really long but, we are always made comfortable...no complaints here, from us..Thank you Bob Poynters!

Brandon Brown

Amazing people, great service. I can't say enough good things about Joyce, our service advisor. Clearly she cares and everyone there really seemed to enjoy each other and the job. While they had to deliver very bad news to us on our car while we were on our road trip, they made it all work out.

Brian Cain

In and out quicker than I expected

Ellen Aderholtz

Friendly and great service

Lynn Thompson

Absolutely wonderful service. Fast kind and helpful

Clint Sitterding

Fast friendly service

Sam Mccory

They did good work and communicated well. I am pleased with my experience

Edward schwering

I have not had any negative experiences with Bob Poynter. I purchased my vehicle from them in late 2016 and return to this dealership for service. Everyone is polite and friendly. When it’s time for my next new vehicle purchase they will definitely be my first choice.

Ken Bowling

Spot on service, very knowledgable, friendly and eager to help.

Vivian Stidham

We were treated very well. We were given a very nice vehicle to drive while our car was worked on. The only thing we didn't like, was the motor that was put in to replace our old motor was so dirty. Our warranty didn't pay for a new motor.

Marty Overshiner

Fast and friendly service. Thank you!

Terry Kriete

The service was very good.

Derek Ferguson

Bob Poynter was a good experience. They were quick to respond to my questions, and did quality work. They also assisted in getting me to and from work.

Betty French

Great service was in and out

Rachel Wooley

Fast and friendly service, will be a repeat customer

Mitch Hider

Mediocre service. Improved greatly by new ownership