Topic
Customer Service
92% positiveAcross 500 reviews of Bob Poynter Chrysler Dodge Jeep Ram FIAT of Seymour in Seymour, IN, customer service appears in 200 reviews (92% positive), from 2014-06-25 through 2026-05-27.
Key findings
Customer Service mentioned in 200 of 500 reviews (40%)
92% of Customer Service reviews are 4 or 5 stars
Average rating in Customer Service reviews: 4.7★
Aspects most discussed in these reviews
Professionalism & Conduct
72%144 mentionsCourtesy & Friendliness
65%130 mentionsCommunication & Updates
25%49 mentionsProblem Resolution & Effectiveness
14%28 mentionsPricing & Value
14%27 mentionsResponsiveness & Speed
13%26 mentions
Reviews mentioning customer service
Tyler Cain
Always easy to talk to and deal with ✅
Response from owner
May 28, 2026
kayla lynn
Amazing customer service
Response from owner
April 24, 2026
janice williams
Everything was great.
Response from owner
February 18, 2026
Brown Mike & Jessica
Very nice people too do business
Response from owner
January 18, 2026
Tabitha Reed
The people that worked with me are amazing. So nice
Response from owner
January 13, 2026
Bunkermachine3992
Perfect customer service , you say what you want and they will get it no matter what, ask for Skyler he is an excellent sales rep!
Response from owner
December 24, 2025
Ben Darlage
Always professional and courteous. Great people to work with
Response from owner
December 19, 2025
Lindsey Luman
This is easily one of the worst dealerships we have been to. Once they have your business they become the laziest people and refuse to help with anything. 10/10 do not recommend. They treated us like this knowing we needed to buy two more cars.
Response from owner
November 14, 2025
Douglas Towriss
Fantastic experience with the dealership. Fast, friendly, and no pressure with the entire sales process
Response from owner
November 14, 2025
Madigan Smith
Briar and the whole team were EXCELLENT!! They worked with us so well and accommodated everything we needed in order to buy the car we wanted. We drove 2 hours to get to this dealership. I would drive that 2 hour drive several times over just for the service we experienced. The price, speed and general willingingness to work with us far exceeded our expectations for a dealership. If we buy another car anytime in the future, this will be where we look first. I never write reviews but this dealership and the team we worked with deserves all the kudos 👏 Thank you!
Response from owner
November 14, 2025
Melissa Dutcher
If you are in the market for buying a vehicle, stop in and see Jackson Nay. He ia personable and truly made sure all my questions were answered. Tony Case made financing my new car a breeze. Truly a great place.
Response from owner
November 14, 2025
Robin Carpenter
Very poor customer service. Think twice before you buy here. I was warmed by friends beforehand . I wish I would have listened.
Response from owner
July 21, 2025
Tony Lee
An absolutely fantastic experience, start to finish.
Chris Hunter
Outstanding service. Great selection and works very well with the customers.
Response from owner
September 11, 2019
Darrell Couch
JP Nay and the entire Team at Poynters are great at finding the perfect vehicle I wanted. Good vehicles good deals and great Service all around.
Tony Alvis
Our sales rep Jackson is a great guy we had a great experience. We will buy again from Jackson.
Jarrod Bragdon
Huge shoutout to Jackson Nay and his manager in the sales department. As soon as I started running into issues on the service side, they were the ones who stepped up to make sure everything was followed through and every issue I had was taken care of. I really appreciate the way they handled everything—I left feeling supported thanks to them. If you’re buying a car at Poynter, ask for Jackson. He genuinely cared and went out of his way to help me.
Lillie Kramer
Bought my first jeep today from Skylar Prange at Poynter CDJRF. We test drove 4 different ones. He was so patient when i had hard time choosing. He stayed in contact and answered all of our questions and didn't push. We needed one more box checked to seal the deal and Skylar got it done. Thank you Skylar, Randy, John and JD! Love my jeep!! Lillie Kramer
Curtis Zollma
I wish "0" stars was an option. I Don't recommend buying a used vehicle from them. I called and explained that i was an hour away and would be coming with cash and pre approval to buy a used vehicle for $20000. I asked if there was any issues and wanted to make sure that everything was good before I luged my pregnant wife an hour to see a car. I was assured it was a quality car. When I got there the sales person gave me the keys and explained he was working with another customer and would get to me when he was finished. The lack of care for us was obvious from the entire staff as they only gave attention to customers buying new cars. When I got in the car, it had low air in the tires and I asked them to put air in the tires for a test drive and they said it would be fine to drive without adding air. Reluctantly we drove the car. It had serious vibrations and definition had something going on with the drive train. As I returned from the short drive, the check engine light came on. I went to the sales manager to complain and his body language definitely showed he didn't care. He even stopped mid conversation to address someone else's complaints on another vehicle they had issues with. Basically the attitude was if you dont want the car, why are you still here. Seymour doesn't have many car lots I assume and it's a shame that anyone looking for a second vehicle, or even a good quality used vehicle has to go there and deal with them.
Response from owner
May 8, 2025
M.G. Matally
Friendly. Helpful. Communicates as needed. Not pressure tactics to make the sale. Drove vehicle more than 120 miles for us to pay and pick it up. Makes everything convenient for the customer. Well pleased. Highly recommend them.
Denis “DPW Gmail” Wendel
Good people to work with. Very nice experience.
Matt Odell
Buyer beware, pointed out that they put c rated tires on a 2500 truck, which is a big nono. Instead of doing the right thing, they just stopped responding to my emails on the vehicle. If someone buys that vehicle and tows with it unknowingly, they could be in for a very bad day.
Response from owner
April 22, 2025
Ashley Sebastian
Horrible experience. Was supposed to be done in a day and they’ve had it for 2 1/2 days. Was supposed to start on my vehicle on Wednesday and they didn’t start my service till the following Thursday after telling me “it’s about done we’re wrapping everything up” as they haven’t even started it. Have had to find rides for the past 2 days to work and back and going to have to find someone to pick up my vehicle as I live 30 mins away because I have to work. Every person I talked to was rude and lied to me.
Response from owner
April 4, 2025
Kacie Lima
I had a wonderful experience! The staff were friendly and very helpful.
Spring Luedeman
JD and Skyler found us exactly what we were looking for and were extremely helpful throughout the buying process! We can’t recommend them enough!
Melynda Waggoner
Fantastic experience
Tammy Kent
Great customer service and follow up. Jackson did a great job!
Wendy Phipps
Great experience with Kevin
phil toschlog
Thank You , JD Roberts . and the entire staff at Bob Poynter Chrysler / Ford. I have never been treated any more like family than I felt there. Shout out to Raphael, thanks so much for the help. It was my pleasure meeting you.
Douglas Deckard
Great experience with the pointer group.
David Steckel
I had a service on my truck done. When I left my check engine light came on. I called the next day and explained the problem. The service person I talked to asked if I had checked my oil, and told me they couldn’t check to see why the check engine light came on, and that I’d have to take it to a Toyota dealer. Usually they are pretty good, but I was not pleased with the man I spoke with.
Response from owner
July 22, 2024
Natalie Ault
Fantastic customer service! I found a gently used car within my budget and the whole process was less than 2 hrs. Shout out to Tyler Hill for making everything super easy!
Kim Bost
Great experience, put me in the vehicle that I was wanting, Trent Turner went above and beyond to see all of my needs were met, Thanks to all of the staff that were involved in the purchase of my new Jeep Gladiator.
Melinda Acton
Excellent customer service. Quick, detailed, cooperative, helpful, and enjoyable to work with! If I could give ten stars, I would!
Andrew Rush
We had a great experience with Trent! They had the best prices and customer service!
Scott Bradley
Both our salesman and the business manager who handled the loan were friendly and committed to making our experience the best.
Valarie Keller
Amazing experience here with Kyle. We traded in a small truck for a larger one for our family. They made everything smooth and fast. Waiting area, coffee, soda machine, kids room. The office is clean and welcoming
Jason Losekamp
If you need a New a Ford F350 DRW Bob Poynter is the place to go. Randy did a great job. He was professional, courteous and easy to communicate with. Thank you for a great experience.
Sara N Chris Riley
I originally had a issue and Tony Starkey fixed it and everything was done and ready to go.. If you ever have a issue Tony will be the one who will do whatever it takes to make sure you are happy and I thank you Tony very much and the service dept for fixing the airbag recall for us....
Lydia Moody
We got the car we wanted for the price we wanted and very low fees. Very friendly staff
Buddy Hawkins
Has to take my 07 Dodge in for an airbag recall. They were very helpful and nice. Even got me a loaner vehicle until mine is ready. Thank y'all at Bob Poynter Chrysler Dodge Jeep Ford
Caleb bollinger
If you want the best customer service ask for Trent Turner. He made the process easy!
Holly Skirvin
Excellent customer service and satisfaction! Randy Smith is a knowledgeable and professional salesman to work with! Definitely worth the visit if your in the car buying mode !
ERIC WELLS
Briar was awesome to work with. No pressure and was just like hanging out with a friend. The process was fast and easy. Would definitely recommend talking to these guys if you have a vehicle need.
Jim Lunsford
I recently had some work done on my Dodge Durango here, and I'm impressed. They offered the best prices compared to other local service departments. Plus, the staff was super friendly, which made the whole experience even better. Great place for quality service at a good price!
Lisa Forler
Bob Poynter is a great place to buy a vehicle great people
Barry Brooking
Briar and the entire team were outstanding got me everything I needed.
John Lirette
Friendly, down to earth people that treat customers fairly.
Bobbie Sue Sweany
Had the best customer service from JD Roberts and Trent Turner. JD found me the new Durango I wanted after the one on the lot had sold. He got it to the dealership quickly and I was driving off the lot in a couple days. Everything went smooth.
Linda Kirk
Just bought a Jeep Wrangle Rubicon from Skylar Prange. The process was quick and easy and well worth the 2 1/2 hour trip there! Skylar went above and beyond! He communicated greatly with us before and during our meeting with him! We would highly recommend him to anyone!
Bobby Honey
Awesome experience and salesperson
Allyssa Robertson
The best customer service at this dealership. Skylar Prange was very helpful and attentive to my needs. Super happy with my new jeep wrangler too!
Jeanne Cleary
Great group of people. They made sure our hour drive to them was not in vane. They had what we wanted and set it aside for us till we got there.
T Butler
I recommend this dealership for all of your car buying needs. We purchased a used 2013 Durango and ran into a few issues. Big thanks to Briar, Les and the whole team for doing everything in their power to make it right! We will definitely be purchasing our next vehicle from you!
Debbie Russell
Very professional, courteous and friendly. Everything went smoothly and I was in and out within 2 hours buying a car.
Brad Davis
Had the pleasure of buying a new car from Skylar Prange at Bob Poynter, and he made the process quick and painless. Was willing to work with me on the price, and went above and beyond with prompt responses, even going as far as making a short video before my visit. A+
Response from owner
July 13, 2023
Kristin Leever
Great customer service.
Response from owner
June 7, 2023
Candy Sentz
The Poynters employees are always the best! They are always so kind and helpful! Thanks Skyler Prange for all you help!! You’re the best!
Response from owner
May 23, 2023
Lindsey Kilgas
From the moment you walk in you are treated like family. Thank you for providing an amazing buying experience time after time, Bob Poynter!
Response from owner
May 15, 2023
Chris Lydle
Skyler Prange made the experience comfortable and pressure free. He helped get my phone connected to the vehicle and got me started on the Jeep app. I felt he cared about me and wanted to make sure I could enjoy the vehicle. Kyle in finance was very easy to work with also. I can't think of a single negative in my experience buying my new truck.
Response from owner
May 4, 2023
Carina Mil
They have a great workers, they put so much attention on the buyer and including the service ☺️
Response from owner
April 27, 2023
Ryan Wineinger
While we didn't end up purchasing from this location since we found a vehicle at a different dealership that better met our needs, the staff we spoke with were very informative and courteous.
Response from owner
April 10, 2023
Cap'n Merica
Very friendly guys in the parts department, and just in general! Love the sign at the parts desk!
Response from owner
April 5, 2023
Brenda
The best experience I ever had buying a new vehicle. Everyone was super friendly and answered all my questions. My salesperson was awesome
Response from owner
April 4, 2023
Amber S
Poor Customer Service & management. Was trying to purchase a 2022 Dodge Charger GT RWD stock #22D476, on which they upped the price of the car vs the online advertised price. They gave a low-ball trade offer on a BRAND-NEW truck with 600 miles. The salesperson I was dealing with wasn't in yesterday, so I asked to speak with the new car manager. I was placed on hold, then told they were not in. So, I asked to speak to a manager that was in but was hung up after being told to hold on! - Guess they don't want to sell their vehicles.
Response from owner
March 22, 2023
Bradford McIntyre
This was a Great experience!! The staff worked with us and were Very pleasant!!
Response from owner
January 28, 2023
Janet Wilson
Love my new jeep wrangler thanks for making the process so simple
Response from owner
December 31, 2022
Mark Dehaan
Great dealership sales people are Very friendly they take the time to hear what you have to say and the finance guys are super nice person I would definitely recommend this dealership for all purchases
Response from owner
December 17, 2022
Diana Anderson
Everyone was so nice and informative. It was the best car buying experience we've ever had.
Response from owner
November 22, 2022
John Perry
We purchased a used Jeep Cherokee there at the start of the pandemic. With the exception of getting the title quickly, (not really there fault) the process went extremely smoothly. We are now looking for a truck and they are pulling unicorns out of thin air. It is well worth giving them a try for your next vehicle.
steve and tammy yeager
Skyler Prange is an amazing salesman! There was no pressure . He was very down to earth and honest . That is very hard to find nowadays. See Skler for your next vehicle ! You will not be disappointed. We definitely will see Skyler when we need our next vehicle! Everyone there at the dealership was wonderful to work with. Thanks so much !
Response from owner
November 6, 2022
Elisa Shafer
Great service, understood what we wanted!
Response from owner
September 21, 2022
Billie Cheek
Excellent and satisfied thanks Skylar for my car..love it!!
Response from owner
August 17, 2022
Jeff Lapp
My experience was, great folks to work with and a smooth process of ordering, receiving and taking delivery. They stood by our original purchase price agreement even though the vehicle increased in cost from the time I ordered to delivery. My satisfaction was paramount to them. Not what you see much of these days.
Response from owner
July 31, 2022
Robert Allen
Wanted to thank the sales associate Skylar Prange for reaching out and working with us about an inquiry about a used vehicle my wife and I found online. We had been searching for a truck and found one listed online. We reached out and Skylar got back in touch with us. He was willing to work with us and help us secure a deal. His professionalism and willingness to work with us speaks volumes. His honesty and understanding of the situation and what we needed/wanted and the vehicle we were looking at. Appreciate Skylar and the rest of the team at Bob Poynter.
Response from owner
July 23, 2022
Indiana State Insurance Group
We have sent 2 cars for keys to be made to their service Dept. Both times they said they needed computers. ($1200) I complained to service manager who could careless. Then Bob Poynter told us to find another dealer. I was told by everyone not to use their service dept but didn’t listen. Called Malcomb lock and he fixed both within 1 hour. Definitely get a 2nd opinion before you let them change computer in your car.
Response from owner
June 1, 2022
Leah Wilkinson
Excellent service and very friendly staff. Skylar was very helpful and allowed us to take all the time we needed to look at and test drive the car. Would recommend!
Response from owner
May 29, 2022
Jeremy Polly (6.7BCB)
They will sell you any thing but when it comes to working on it they will give you the run around I will never work with this place ever again
Response from owner
May 2, 2022
Sarah Maloney
Great customer care and service
Response from owner
April 25, 2022
Joshua Wright
I bring my 2017 F150 here to have it serviced multiple times a year. The service staff are always polite and get me in and out in less than an hour. No complaints in my end.
Response from owner
April 5, 2022
Wilma Carter
This has been the best and easiest new vehicle purchase we’ve ever made! Not only do we love our new Jeep Wrangler but the customer service we experienced was incredible and I’m honestly not sure if it can ever be matched. Jessiah was great and was all about helping us get what we wanted. I’d give 10 stars if I could. Honestly a perfect experience.
Response from owner
March 30, 2022
kellan wade
The salesman other staff were very nice and did all the negotiating and paperwork in a timely fashion. They were also able to get me approved quickly and with no hassle which I was obviously very pleased about. I would recommend this Bob Poynter dealership to anyone looking to get a fair deal on a car and a great deal on the service.
Response from owner
December 21, 2021
Thomas Dennison
This was the quickest and most painless purchase of a vehicle I've ever experienced. Our salesman Skylar was very quick and helpful during the process. Excellent customer service here.
Response from owner
December 9, 2021
Brandon Harpe
I had a great experience with Skylar Prange and JD Roberts. Even though I am a returning customer, they always treat me like I just walked in for the first time.
Response from owner
December 1, 2021
Gerardo Berumen Garcia
Good attention and good service to the public
Response from owner
October 26, 2021
Donald Kline
Always a great place to have your vehicle service done
Response from owner
October 6, 2021
Shannon Stahl
I have bought several new Chrysler vehicles from Poynters and it can honestly say I will not buy any more from them. Their customer service was absolutely terrible!! They never returned my calls and never kept me updated. I felt talked down to quite often, like I was a pain in their side! The jeep I have was in the shop for 6 weeks to get a brake line repaired. The brake line busted because it was rubbing against the sway bar link since they put the lift on. When I told them they reason, I was talked down to and told that could not be the reason! Well, guess what? It was the reason! I had to call Chrysler myself to get the hose expedited. I told Chrysler the same thing that I am writing here--I will never buy from Poynters again due to terrible customer service!
Response from owner
September 15, 2021
Mark Gilkison
Great service , salesman went above and beyond to make sure all my questions were answered. Finance made this a quick and easy transaction. Nothing but a positive experience all the way around.
Response from owner
August 23, 2021
Scott Mummery
Walked in unsure and needing a vehicle. Walked out with a vehicle and all questions answered. Same day few hours. Great place great people.
Response from owner
August 23, 2021
Tim Dickerson
Over the top service. Will buy my next vehicle off them.
Response from owner
August 11, 2021
James Hinchman
Friendly staff and good service
Response from owner
August 11, 2021
Michael Jones
ownership/ management and those in charge of communicating with people were beyond childish and stupid. I wondered what I had done to them, if they treated everyone like that, and how they had gotten this far in life
Response from owner
July 15, 2021
Tom Spall
Bob Poynter providesnowledgeable, caring & efficient service.
Response from owner
June 24, 2020
Paizley Soladine
I went into the dealership with little to NO hope of actually trading my car in due to me being so upside down on it. JD ROBERTS & SKYLAR made the impossible, possible..I left with them paying off my current car and leaving in a truck I have wanted for a while. I left with a full tank of gas, and a smile on my face! Thanks Bob Poynter Chrystler Dodge Jeep Ram!!!!
Response from owner
June 9, 2021
Richard Prather
Always great experience, a little long but great. Glory PTL.
Response from owner
May 17, 2021
D P
Derek and Mitchell in the parts department are customer service experts! Faster cheaper and friendlier then my talks with Jeep of Columbus. Going into get some Nittos and an oil change next week! Would definitely recommend
Response from owner
April 16, 2021
Chris Kane
Quick service and nice folks.
Response from owner
March 25, 2021
Melissa Kerr
Great place nice vehicles just bought one today!!!
Response from owner
February 11, 2021
Mark Baker
This is the best place to buy your car and trucks from... they are friendly and helpful. The service department is great!!
Response from owner
February 11, 2021
Gerald Arnold
Well you all, I'm having work done on my car at Poynter. Friendly service. And a good place to have your car problems taken care of. They'll make sure it's done right.
Response from owner
February 5, 2021
Brett Kelien
You guys are GREAT . You get the problem resolved and get things straightened out. I wish the Columbus store would keep their word like you all do. You WILL DEEPLY REGRET using the Columbus store in ANY way.
Response from owner
August 14, 2020
Kristy Smith
My son’s first car experience and it was a positive one. Trent was amazing and went out of his way to make us feel welcome and important in every way.
Response from owner
August 14, 2020
Jim Tirko
Treated us like customers. No high pressure to sell. Enjoyable and not stressful.
Response from owner
August 6, 2020
KZee KZee
Great service! Thanks Casey! Love our Jeep!
Response from owner
July 13, 2020
Joe N.
Nothing but a good experience
Response from owner
June 24, 2020
Sherry Scott
My experience at Bob Poynter the jeep dealership was so relaxing and and stress free. I would recommend them to anyone interested in buying a great car.
Response from owner
June 5, 2020
Grant Olsen
Kevin Thias did an amazing job. He was able to expedite the process to get us the vehicle we wanted, and then also minimized the amount of time dedicated to paperwork and redundant features. He made certain we had exactly what we wanted, and the process went smoothly. We will definitely be repeat customers!
Response from owner
June 1, 2020
Kevin Stewart
I drove from Nashville, TN (about 225 miles) to visit this team. I was very impressed with the professionalism and hospitality. Everything was ready for me when I arrived, and Jeff even educated me on a few owner tips! I saved nearly 10k from what I was offered locally, after my trade was valued fairly. I appreciate the "good, ol' fassioned" honesty here.
Response from owner
May 19, 2020
Richard Moore
Great people to deal with.
Response from owner
April 17, 2020
Heather Mccray
I was happy to get a loaner car since it took 2 months to fix my vehicle. I was also happy with the warranty. The salesman could be more aware of himself. Assuming a person is lying is very offensive.
Response from owner
March 4, 2020
adam jablonski
Wonderful costumer service! I always feel like a priority when I bring my vehicle. Thank you!
Response from owner
March 3, 2020
Kenny Wilson
Bob Poynter Jeep Chrysler, Seymour, Indiana, is my dealership! The best mechanics around! The best selection of new and used vehicles. Always willing to work with you and make things right if you feel you’ve been wronged. Give them a try- You won’t regret it!
Response from owner
February 11, 2020
Alejandro Garcia
It is always a pleasure to do business at this location. Friendly yet professional staff , service department, parts department, you name it , I would definitely recommend this place 100%
Response from owner
December 26, 2019
Ryan Kuhn
I had trouble getting the salesman Michael to make arrangements to get the door code and get a hole in the seat fixed. Both of these were supposed to be done before I picked up the truck. Neither one was. Truck was also dirty when I picked up. The was a decent amount of tar on the passenger side also. I won’t do business here again. Poor customer serviced
Response from owner
December 17, 2019
Angel Ballard
Great service, very friendly.
Response from owner
November 6, 2019
bobby carr
The service was very fast and the people are wonderful to work with. Will definitely be going back when its time to upgrade my wife's vehicle
Response from owner
October 31, 2019
Matthew Horn
Very friendly staff, quick process, filled up the gas tank and gave it a car wash before I left the lot
Response from owner
October 2, 2019
Roy Lilly
Very pleasant atmosphere, no pressure at all. By far the best car buying experience we have ever had. Would recommend to a friend and would buy from Kevin Thias.
Response from owner
August 26, 2019
Raymond Estes
Fast friendly service and very helpful
Response from owner
August 19, 2019
Ben Slaton
John Wiethoff was friendly and not pushy. We were able to buy a new JEEP at fair price and were in and out in under two hours.
Response from owner
July 25, 2019
Glenn Strickland
Good people, good service .
Response from owner
July 15, 2019
Missy Breedlove
Always a pleasure to work with. John has always treated us well.
Response from owner
July 8, 2019
Mrs. C.
Michael greeted us within minutes of getting out of our vehicle. He is friendly and knowledgeable. We'll be back!
Response from owner
June 25, 2019
Jeffrey Stegemiller
great timely friendly service!
Response from owner
June 4, 2019
Hartlee Wagner
Bob Poynter’s really cares about their customers and making things right.
Response from owner
June 4, 2019
Trish J
My experience was awesome. Very courteous group in the service group. Farrell was so great!
Melody Austerman
I am very pleased with my car and my overall experience with rick and nick they are awesome the service is great !!!
Fred Underwood
Good people, good job!!!
Kelley Fisher
My sales rep Trent Turner went above and beyond, getting information and additional pictures to me and responding to text after business hours. He made arrangements for me to thoroughly inspect the vehicle on site and made it easy to do business and make the deal.
Megan McIntire
I’ve been to This Bob Poynter location two times in the last three months and have been completely satisfied on both occasions! Both times my car had to stay a few days for the repairs that were needed and both times I was given a vehicle to use while mine was with them. The vehicles were very nice brand new Jeep models which really sweetened the deal. The pricing is reasonable but the customer care beats all. I’ll definitely be returning for all my Jeep needs, and I highly recommend to anyone who’s needing maintenance done or you just wanna see some super nice Jeeps to go visit Bob Poynter Chrysler Dodge Jeep Ram Fiat of Seymour :)
Jason Harris
Good customer service. Friendly and up front on prices. Will take care of you after the sale.
jim bolton
Great place to buy a truck
Terry Fordice
Always a great experience working with Trent Turner. He always finds a way to get it done.
Buddina Vanantwerp
Great people, Pat and Joyce do great work, treat people right, recommend this place always
Adam Lucas
Just picked up a new Jeep Renegade this evening, and was super impressed with Michael Maxie. I reached out last week via AutoTrader, and Michael quickly responded to my email, which prompted me to call him. After telling him what I was looking for, and what I was looking to spend, he text me a couple of options that fit my need. Over the next few days he quickly answered my questions via text, and had me all but ready to roll by the time I hit the lot (which is over an hour drive). Michael made my first new car purchase a great one, I'd definitely recommend to anyone in the market for a new car.
Jana Gray
Fantastic old fashioned customer service! Our salesperson, Michael, went above and beyond to make sure the vehicles we were interested in were up front and ready to test drive. We were on a time schedule when we visited, and his conscientious effort in making all things ready for us really impressed us.
Drew Minett
Extremely rude to my wife on the phone when she was asking about our warranty being up. They canceled two of our appointments and we rescheduled for a third almost three weeks later. Our warranty was up by 154 miles. They wouldn't work with us at all. Spoke with Rod twice and he was beyond rude with us!
Steve Weaver
The people in service are the best i have ever worked with in getteing my car worked on. Keep up the great work
Shannon Childers
Outstanding and friendly service!
shelley hackman
Great customer service provided by Farrell.
Jamie Buxton
Great experience. Very friendly helpful people. Has very great deals. 100% reccomend
Amy Cockerham
Always had wonderful customer service. Very friendly and warm. Would highly recommend
David Harrison
Very fast very friendly
Allison Doty
DO NOT SUPPORT THIS CROOKED PLACE. Lied And Tried To Trick Us.
Dragisa Smiljkovic
Excellent customer service! The staff is very friendly and helping especially Pat and Tudor.
Stephanie Kelley
Friendly and fast service!
Kathryn Gregory
These people are great, wasn't a regular customer but they went above and beyond for me
Donnie Dennison
We had the pleasure of dealing with John at Poynter Dodge today, and was probably the best experience we've had at a dealership...even though we ended up not buying the absolutely beautiful Mustang we drove. The whole atmosphere from the time we walked in was very pleasant. They even let us take the car out to have lunch. Very cool place and we highly recommend giving them a call.
Kristen Conrad
Great guys to work with. Great service.😊
JoEllen Robinson
We always have great service, at Bob Poynters...we are treated very well, our wait is never really long but, we are always made comfortable...no complaints here, from us..Thank you Bob Poynters!
Ike Dougherty
Incredibly friendly sales and service department. My recent car purchase was quick and I have nothing but positive comments for Bob Poynter Chrysler. John Wiethoff was Fantastic to work with.
Marcos Prata
After went to another dealer, was a big surprise about the support, clearly and availability of the sales team. I recommend.
Nacetia Burke
My husband and I made the drive from Louisville to meet with Clint to purchase a vehicle we found online--our experience was great from start to finish! JD was awesome in financing; I can say we will certainly be back when purchasing our next vehicle!!!!
Brandon Brown
Amazing people, great service. I can't say enough good things about Joyce, our service advisor. Clearly she cares and everyone there really seemed to enjoy each other and the job. While they had to deliver very bad news to us on our car while we were on our road trip, they made it all work out.
Amber Varble
Had issues with a car I purchased back in December, they made it right. Definitely grateful for the treatment we received.
Sarah Hall
Absolutely wonderful guys here!!! I'd highly recommend Poynter to anyone. A special thanks to Trent for all the help!
Matoshia Coomer
They where very nice and got my car in very quickly!
Margaret Greene
They are prompt and friendly. They also respond back in a timely mannor.
Christopher Cline
EXCELLENT Customer Service... Smooth and Easy Transaction... Very Family Friendly... Great Selection of Vehicles and Work Hard to get the vehicle you want!!
Sandy Weintraut
Treated very good. Answered all my questions and was very friendly.
Dolphus Burton
All work was completed on time, as stated. The employees seem to enjoy their work and go the extra mile to see your experience is a good one.
RICHARD MILLER
The sales staff was friendly and made sure my purchase experience was successful. The sales manager made sure my one issue with 2 tears in the seat were resolved. I was given a lot car while the work was completed. The seat issue was done very satisfactorily and quickly. Other than winning a lottery for a new car I was happy from sales to service. Rick
Richard Stewart
Excellent experience. Could not have anything more to improve my purchase.
Ellen Aderholtz
Friendly and great service
Lynn Thompson
Absolutely wonderful service. Fast kind and helpful
Kim Myers
I feel like the dealership really went above and beyond for me!
Robert Walker
Super nice and helpful!
Sam Mccory
They did good work and communicated well. I am pleased with my experience
DMTE TECH
Very professional and curtious
jeff sitterding
Rick was a very nice salesman and very helpful. The day I stopped by it was really cold out and he went out of his way to be of assistance to me and my family. Thank you Rick!
Jose L Serrano
Excellent people great people,five star people
Courtney Whitaker
Great customer service and very friendly. Would highly recommend Bob Poynter Dodge Seymour IN location if you are looking for a new vehicle!
Billy Bryant
The professionals at Poynter are the best that I have ever dealt with. They made this easy and they were honest and forthcoming on all aspects while keeping it fun. The Poynter group as a whole has earned our trust and out business
Josh McQueen
Had a blast treated me with the most respect and gave me everything I asked for
Elizabeth Heavrin
This dealership is amazing! The staff is very professional and knowledgeable, as well as friendly and relaxed. Rick was accommodating and generous, allowing us to place the Jeep Wrangler we wanted on hold until we could pick it up. We enjoyed our buying experience so well that we went back the the next day and bought a second Jeep!!! Bob Poynter CDJR is THE dealership to go to!!!
Ken Bowling
Spot on service, very knowledgable, friendly and eager to help.
Andrea Utterback
This is a GREAT dealership!! They gave me a fantastic deal on my new Jeep, and also a really good trade in value on my previous. Everyone there was so nice! They also made the tedious buying process a breeze. I will certainly go to them the next time I need a new vehicle!
P Watkins
Great place to buy ! Got my 2016 jeep there. They get u in quick to change your oil too ..nice folks!!
Brent Lawles
They all ways get truck in and out quickly. AlI ways friendly.
Stacey Motosicky
Just bought a 2017 Dodge Ram 4X4 Truck.. Love it !!! Second buying experience from them.. Would like to say a big THANK YOU to Trent Turner, and Nick Courson for getting us such a great deal.. The employees were friendly, and gave 100% to make sure we were completely satisfied with our purchase.. Made our buying experience once again very easy and enjoyable.. No high pressure, or feeling like we had to settle for just anything.. I would highly recommend them to anyone looking to buy a vehicle.. So of you are shopping for a new or used vehicle make sure in stop in and see them..
Teresa Schrader
Very Friendly, Knowledgeable, Will buy from them again.
Marty Overshiner
Fast and friendly service. Thank you!
Jim Pugh
We were very pleased by all the people that assisted us in buying our net truck, specially john.
Kate Jackson
Courteous, friendly and gave us a great deal! Kevin (our salesman) is awesome. Exceptional service.
ethan Cumberworth
Stayed in contact throughout the entire ordering process. And all of the staff was very helpful. Great place to buy a Jeep
Gregory Lucas
We made a long drive up to see these folks based on the professional and personal way there were to deal with on the phone. When we arrived, more of the same. Professional. Courteous. Friendly. We got a great used car at a great price.
Living With Warden
They made buying my first car a very good experience with minimal stress. They gave me a great deal for my first auto loan, a car I am in love with and great friendly service. I will be a repeat customer! Thanks guys!
Kevin McClanahan
Great Place to buy a car!!! Well worth the 3 hour trip!!!!
RC RC
Friendly, honest, fair, no pressure. Easiest vehicle purchase I've ever made. Will definitely go back.
David USA
excellent experience buying a jeep low pressure, friendly staff, awesome service.
Dustin Johnson
Great people. They will beat any deal around
Derek Ferguson
Bob Poynter was a good experience. They were quick to respond to my questions, and did quality work. They also assisted in getting me to and from work.
Dennis Allman
Good folks, timely service, customer driven.
Lacey Money
Bob Poynter worked with us to get the monthly payment we wanted and made the process easy and efficient! Will defiantly be back when it's time to purchase our next vehicle.
Rachel Wooley
Fast and friendly service, will be a repeat customer
Tony Allen
Super friendly staff and quick service. Will definitely go back.
Jason Becker
My recent buying experience at Bob Poynter's Chrysler dealership was my most efficient, transparent, and effective car buying experience ever. From start to finish, their process was exceptional. Thank you Randy and team!
Dirk Sorensen
Was at three stars but after finding out they omitted truths about our van purchase and then catching their service department in a lie one star is all we can give. The service department lies about most things they say they do and do not take responsibility for their mistakes. DO NOT TRUST THEM! They will cheat you every chance they get.
Bryan Smitke
Broke down on our way from KY to IL. Brought to these guys and found out that one of the steel heater hoses had a leak and needed to be replaced. I thought great I have my wife, dog and two kids with so what am I going to do. These guys where awesome! They had me fixed and back on the road in about 3 hours for a resonable amonut of money. They even let me bring my Mastiff into the waiting area because it was so hot and even brought him a water bowl! They also found that the intake gasket was leaking but did not have to be repaired right away and did not B.S. me into to getting that fixed as well. Over all great customer service, great work, fair prices and Honest.
Kris Quigley
We worked with John W. to find our next car. He was willing to work with our budget and find the best option for our family. I know he kept our budget in mind throughout the search. He worked every hard and found us the perfect vehicle.